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    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
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Argos Refusing to refund faulty phone


Paul1954
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Hi.

Bought the wife a Fitbit for Xmas from Argos.

I got her a nice cheap Android to go with it to check Fitbit and her Facebook.

Vodaphone Smart mini 7.

 

Spent hours trying to connect and register etc. with Fitbit and Facebook apps. It just kept crashing.

 

Took it back and asked for a refund as it was not as described and not fit for purpose.

 

Cocky manager said the phone was fine and not powerful enough to use those apps on.

 

I pointed out it didn't say that on the box or their site.

 

He said it was up to me to check the phone specs before installing an app, and to check them against the app I want. (Processor, 3g/4g , OS etc)

I asked who does that? We buy an android phone and expect it to run apps from the playstore.

He was having none of it.

 

No refund because I'd opened the box and the phone wasn't faulty.

 

Tonight I've had a closer look at their description of the phone -

 

'Have a complete Android experience with full features.'

'With Google Playstore you can fully enjoy the access to over 1m apps including Whatsapp, FACEBOOK, Instagram and many more.'

That'll be the Facebook he said it wasn't designed to run.

 

Tonight I rang Customer Services.

 

He couldn't help because he said if the manager won't refund me they can't overrule him.

 

He suggested taking it to a different store and try a different manager?

 

The store I picked it up from is in my old home town 80 miles away, where I was visiting family.

 

However, I will be going again next week.

 

I've printed off the description to take with me.

 

Can he still refuse to refund me?

 

Plus, I bought it online, via Fastrack.

 

I know there are a few more rights with buying online but not sure if they apply.

 

Although,

I would love to wipe the smug smile off the managers face as he watched me turn away, apparently defeated.

 

Thanks for any advice.

Paul

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what date did you purchase it?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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you are within 14 days

under CRA you can totally reject it and ask for a full refund without reason.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Many thanks to you both.

I've also now looked at the CRA.

I've read through the (many) relevant sections and it seems I've quite a few areas where I'm entitled to a refund.

Although, I didn't notice the one about a refund for no reason?

I think I'll go see the manager again armed with all this.

I just want to see his smug face droop.

Failing that, I'll email head office.

Many thanks once again.

Paul

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you are within 14 days

under CRA you can totally reject it and ask for a full refund without reason.

 

dx

 

Click and collect is different from.purchases that are made online.

You can inspect the goods instore where as true online purchases are inspected at home.

Does not change the fact its not fit for purpose but if you bought I at Argos you can return stuff up to 28 days with no reason ( I believe)

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Hi sgtbush.

Not sure about that, but I could be wrong.

If you buy from Ebay you can choose to collect from Argos.

 

Argos are now opening branches in Sainsburys.

 

I bought from John Lewis online the other week and had it delivered to a local Bargain Booze.

 

Many retailers offer many options of where to collect from.

Which surely is a form of click and collect which you highlighted?

I'd hope that the online purchasing part of CRA is not dismissed because of this.

 

I've never seen anyone collect a parcel and open it in the shop.

Everybody waits until they get home with it.

It's been bought online but inspected at home.

 

Unless by collecting at a shop is a way for the seller to involve a third party, which complicates things judging from my first ever browse today through CRA.

 

Would it be they do it to get out of their CRA responsibilities?

 

Or would it make no difference where it was collected from if the payment was made online to the supplier?

 

Food for thought I suppose.

Regards, Paul

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you paid online

 

end of

 

you are or were within 14 days

 

full refund please you don't need any reason.

 

wish people would read what info people post before offering conjecture

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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it make no difference where it was collected from (ie delivered) if the payment was made online

correct, the distance/online selling rules wld apply. :)

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Just been to see manager. Quoted everything from CRA. I'd printed it off.

Told him i didn't need a reason.

 

He said he couldn't refund unless it was faulty.

He said he knew the consumer act because Argos had given him legal training to deal with these matters.

Told him I had further rights re paid online.

 

He then spent 20 mins setting up an account on Facebook.

Which worked!

 

I asked him to do the same with fitbit

but he said their description didn't specifically mention fitbit only Facebook.

 

I left with my tail between my legs.

And a recording of it all.

 

Should I just appeal to head office's better nature now.

Sorry for the layout done this on my phone.

 

Regards Paul.

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yeah, if an item has been actually used (rather than just 'inspected'), (and is deemed not faulty, nor unfit etc,) it may be more tricky re the 14 days distance/online rule.

if it was faulty, unfit, etc, then the cra wld apply re such.

but, as has been mentioned on thread, argos used to be good doing a refund in any event under their own 28 day terms?

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https://www.consumeractiongroup.co.uk/forum/showthread.php?466442-Can-anyone-advise-re-returning-a-television-bought-online-from-AO.com-***Resolved***

you do not need any reason [i'e faulty] to return goods paid for online within 14 days of receiving it for a full refund

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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So are you saying the advice given on here about not needing a reason is incorrect. Regards Paul.

no, the 14 day 'no reason' applies to distance/online. it doesn't have to be faulty etc.

i was referring to where an item has been used.

and, if an item is faulty/unfit etc then the cra would apply generally anyway re such issues.

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ps, see the thread linked posted by dx. the company there being 'tricky' about an 'used' item returned under the 14 day. that's the sort of tricky issue i was referring to.

amazon, for eg, have a similar (though they add the 'exception') discreet 14 day term saying '...may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).'

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Not sure what part of no reason needed for a refund the 'manager' and you are having difficulty understanding?

 

Take the thing back, with the box and all of its ancills etc, and demand a refund, NO REASON is needed, if he wants to pratt about trying to get this that and tother working, then so be it, but you couldn't care less and he can fanny about with it to his hearts content when you've left the store with your refund!

 

I'd be getting the name of his area manager too, and informing them that this clown needs training to be in the position of managing a store.

 

If you paid via card, then you can do a visa debit chargeback, AFTER you have dumped the phone back with the store.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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and, here is argos' term re the 14 day

'...You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).

Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you..Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations...'

the only issue wld be if they try and be 'tricky' re a 'loss in value' as its been used.

 

ps

if all else fails iwonder if this wld work (in their terms). (has anyone tried this type of resolution)

'We always look to resolve issues directly with our customers and our teams will be happy to assist with your queries. Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with a product you have ordered via our website or by telephone, you may raise a complaint with the ‘European Online Dispute Resolution Platform'. You can raise a complaint by following this link http://ec.europa.eu/consumers/odr/.'

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  • 2 weeks later...

Update on outcome....

 

Firstly, I understand the term 'no reason' perfectly well, thanks for asking.

Trouble is, after further enquiries to Which? and CA, that ONLY applies if the item has not been opened.

At least that's what they said.

 

Argos replied back yesterday.

 

Said I'd to take it back and they would look at it with me to see if it was a manufacturing fault?

 

Not happy and all fired up,

I took it to my local Argos, 80 miles away from the other one.

 

I was armed with my 'short term right to reject' and the rest.

 

The lady at the till could not have been more pleasant.

I explained the fault with the phone, and got out the letter from Argos.

 

I was also returning a faulty Fitbit - opened and used.

 

It recorded my wife's sleep pattern and heart rate in bed even when she wasn't wearing it.

Common fault I found from Google searches.

 

'No problem, Sir. Would you like an exchange for something else or your money back'.

 

She took the back off the phone to check the battery was there.

 

'Refund, please.'

 

'There you are Sir, it's back on your card now. Have a good day'.

 

How refreshingly surprising, compared to the manager at the other store.

 

I know which Argos branch I'll be using in future.

 

Thanks to all for your help.

Paul

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now write back to argos and tell them

also write to the store manager at the store that refused you.

 

well done

glad to help

 

please consider a small donation.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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