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    • Post #415 you said you were unable to sell it yourself. Earlier I believe you said there had been expressions of interest, but only if the buyer could acquire the freehold title. I wonder if the situation with the existing freeholders is such that the property is really unattractive, in ways possibly not obvious to someone who also has an interest in and acts for the freeholders.
    • i dont think the reason why the defendant lost the case means anything at all in that case. it was a classic judge lottery example.
    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Link + deceased MILs 1st National Loan from 1993 she was still paying them .


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Hi,

 

I could do with some advice please.

 

My mother in law recently passed away and we are going through all the paperwork for probate.

She had an unsecured personal loan with first national for £13,750 taken out in 1993 for a conservatory.

 

The current paperwork is from Link Financial Outsourcing stating the debt is now for £22,667.

She was only making a payment of £6.00 per month as was on a low income.

We have little information to go on & my MIL only mentioned that they were a horrid company to deal with & refused a settlement offer to clear the debt a number of years ago.

 

How can we find out some information on this debt & if it was handled correctly?

Why it is such a massive amount compared to the original amount borrowed,

I appreciate they have probably added a large amount of interest.

 

What is the correct way for us to deal with it as we certainly don't want to be making a full settlement from the estate for that amount as it currently stands without being more informed.

 

Any advice would be appreciated.

 

Thanks.

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Ignore link. Theyre a DCA and they definitley wont have the original finance agreement which they will need to collect anything legally.. They know it but they are that greedy they will lie, cheat and threaten you into paying. Even on a deceased persons debt.

 

imo ( and only mine) im pretty confident you wont have to pay them a single penny.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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seems like as link do

they've been cash cowing your mother for years.

 

 

its not secured so bugger and all they can really do

ignore them

 

 

a DCA is NOT A BAILIFF

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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It may be that Link as a DCA cannot themselves take action but if you are the Executors be cautious about distributing the estate to the beneficiaries without paying off the debt. As MIL has been paying off the debt, albeit only by a small amount, it presumably isn't statute barred so the original lender (or someone they have assigned the debt to) could take action to recover the outstanding debt from the Estate. (I'm assuming the Estate is solvent and could, in principle, pay off this debt and all other monies owing.)

 

Executors are not personally liable for the debts of the Estate eg if the Estate is insolvent, but if Executors distribute the Estate without settling a debt that they knew existed and was legally enforceable the debtor might be able to take legal action to recover it from the Executors personally.

 

Whether in practice the original lender/assignee would find out about your MiL's death, and if they did be able to pursue recovery in court, I don't know. But if I were the Executor I'm not sure I'd want to risk my own money by ignoring it.

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It may not be SB but that doesnt mean its legally enforceable. CCA them.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks for the replies. We fully intend to make them aware of her death. We just aren't happy to settle a debt that's so old, inflated and may not be enforceable, especially when a previous offer to settle the debt was made..

 

What do you mean by CCA them? What does this involve?

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As ivce said, it is extremely likely you wont have to pay a penny. CCa them as they are very unlikely to ever get the original agreement for that account. No original agreement, means no payment.

 

Link are the biggest fleecers out there and will lie, cheat and threaten until people break down into paying. Dont be one of those.

 

CCA is a legal request for a copy of the original agreement for the account. This agreement is needed to enforce any payment through courts. No agreement, no payment.

 

HOWEVER, the first thing i would do is send the death certificate and see if they will close the account. If they dont, then hit them with the CCA request. Play nice to start , then hardball.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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CCA request

they must hold the signed agreement for it to be enforceable

which if link have it it wont be!!

 

send the original creditor an sar too get ALL the paperwork.

I bet there was no legal remit in the agreement for fleecing link to add any interest

there never is

but its one of links favourite trick they pull when they get blindly paid by a frail OAP.

 

one guy some years back paid over £17K to them on a £5000 loan

 

this is where your MIL's money has gone

 

http://www.mirror.co.uk/news/uk-news/boss-of-a-debt-chasing-firm-link-financial-790005

http://www.homesandproperty.co.uk/property-news/news/millionaire-debt-collector-digs-deep-south-kensington

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

Link responded to our letter advising them of the death. The letter was sent recorded delivery.

 

Their letter stated "We are attempting to finalise matters and would be grateful if you could confirm whether there will be sufficient funds available from the estate to settle the account. If you are not dealing with the affairs of ........... would you please either pass our letter directly to the Executor to deal with or provide us with the relevant details."

 

A SAR will be sent this week.

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aint going nowhere without enforceable paperwork

and until them they've no right to demand anything

ignore it

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Will we encounter any difficulty requesting information as we are not the individual?

 

Should my husband refer to the person in the letter as his late mother and then her full name or just use her full name?

 

Do you advise he signs the letter off as Executor or just in his name?

 

Sorry for the questions just want to be clear as it's different when you are not the individual making the SAR

but you are doing it on their behalf as they have passed away.

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sign as exec

send proof of being exec.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

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