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    • i dont think the reason why the defendant lost the case means anything at all in that case. it was a classic judge lottery example.
    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
    • Thanks Bank - I shall tweak my draft and repost. And here's today's ridiculous email from the P2G 'Claims Dept' Good Morning,  Thank you for you email. Unfortunately we would be unable to pay the amount advised in your previous email.  When you placed the order, you were asked for the value of your parcel, you stated that the value was £265.00. At this stage the booking advised that you were covered to £20.00 and to enhance this to £260.00 you could pay an extra £13.99 + VAT to fully cover your item for loss or damage during transit, you declined to fully cover your item.  Towards the end of your booking on the confirmation page, you were then offered to take cover again, to which you declined again.  Unfortunately, we would be unable to offer you an enhanced payment on this occasion.  If I can assist further, please do let me know.  Kindest Regards Claims Team and my response Good Afternoon  Do you not understand the court cases of PENCHEV v P2G (225MC852) and SMIRNOVS v P2G (27MC729)? In both cases it was held by the courts that there was no need for additional ‘cover’ or ‘protection’ (or whatever you wish to call it) on top of the standard delivery charge, and P2G were required to pay up in full for both cases, which by then also included court costs and interest. I shall be including copies of both those judgements in the bundle I submit to the court next Wednesday 1 May, unless you settle my claim (£274.10) in full before then. Tick tock…..    
    • IMG_2820-IMG_2820-merged.pdfmerged.pdf Case management was this morning. Here is the Sheriff’s order. Moved case forward to 24/05.   He said there was no signed agreement and after a bit of “erm, erm, yeah but, erm” when he asked them, he allowed time for sol to contact claimant.  what is the next step now? thank you UCM  
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paying moorcroft since 2003, now findout they have no CCA and no NOA old A+L Credit Card.


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Hi,

Any one here please let me know

 

if I can reclaim all my monthly payments back which I made to DCA

which has confirmed they do not have CCA and no Notice of Assignment?

 

I made payments to them as far as March 2003.

 

I am at a stage with them where they are asking me a particular question why did I pay them for all these years?

 

I think they want to establish that since I paid them for all these years hence their action for taking money was legitimate.

 

I am thinking of taking the stance where I would write back to them that it was total mistake

on my behalf I paid you for all this time now to resolve this situation you have to pay back all this money.

 

ANy views?

 

Any template letter to recover this money and which clause fo law I can refer to ay refrence?

 

Please respond back ASAP!

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Thank you very much for your reply.

 

Yes I do owe money to Alliance Lister

 

it was £1000

 

I have paid £500 and it’s for a credit card and now paying to a DCA.

 

Still if DCA had no CCA from day one which laws gave them the right to take money from me?

 

Alliance Lister is not involved anymore in this and as I said DCA last month has said they don't have any docs at all!!

 

So,, is this not mischievous to send an intimidating barrage of letters

and make people to pay them and the I did not know my rights at all.

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Which dca

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Because DCA's are different and you have to deal with each one a certain way.

 

For example, DCA's such as scotcall can be ignored, while DCA's such as MMF need to be taken to task quickly before they start their tactics. Then you have DCA@s like lowells that are VERY litigous on any debt over £750.

 

There are also a lot of DCA's out there that lie and trick people into paying and use them as cash cows.

 

As you can now see, The name isnt irrelevant at all.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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And they are one of the DCA@s that rarely have the correct paperwork, and cash cow people. Which is the exact position you are in. Type moorcroft in CAG's search bar and you'll see what i mean.

 

Can i ask when was the last payment you made to the debt, or made written acknowledgement? Are they still chasing you?

 

Ignore their silly remarks about why you paid. Think about it. They are meant to be a legitimate company chasing a debt that is owed. Why do they think you paid? They are trying to intimidate and harass you.

 

The only options you could have is that they bluffed you into paying ( you'd have to prove it), or they outright lied to you on any paperwork. The sticking point is they could easily claim the money was in genuine payment towards the debt or gifted to them.

 

 

In future, if you have anyone chasing you for a debt, send a CCA request. If they fail to comply, then you know they can never enforce the debt in court, and you stand a much stronger chance at a very low F&F settlement.

Thinking about it, If they have never supplied a CCA, then you could try and claim that the £500 so far is in F&F settlement, as they know they are unlikely to get any more.

 

As i said, you have been cash cowed, and its doubtful you will get the money reclaimed. Especially from the likes of moorcroft.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks for your reply.

To put them in this very position to accept the £500 paid as F&F

I think they must be threatned with some sort of action against them under the limitation act

where I made payments by mistake and they must pay back.

 

This was my original thought to deal with them.

 

Second option or at the same time they must be reported for this to OFT

because in DCA code of conduct set out by OFT its written they shall not hide information from debtor and demand money.

 

They hid the vital info re. lack of docs and demanded money.

 

If, I simply say to them and offer F&F as you are suggesting then it means I am admitting this debt exists.

 

What is your view?

Edited by aqa
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They can't be liying on lack of paper work.

 

I have been sending each letter by recorded delivery and been telling them all this communication

would be part of any defence if ever a litigation procedure is started.

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Moorcroft dont care about that unfortunately. They will simply harass and threaten you into paying something. Then when challenged, they will go very quiet as they invent a reason to have kept the money.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks agian.

 

Yes I have stopped their payments,

 

Its £1/month.

 

What is the point of sending SAR if they already have admitted they don't have any CCA

or even they never sent me a Notice of Assignment, I have requested for it.

 

They are clearly in breach of OFT guidelines.

 

Is it worth to spend £10 on SAR?

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Thanks agian.Yes I have stopped their payments, Its £1/month. What is the point of sending SAR if they already have admitted they don't have any CCA or even they never sent me a Notice of Assignment, I have requested for it. They are clearly in breach of OFT guidelines. Is it worth to spend £10 on SAR?

 

No, not really.

 

I'll have a look for a letter for you.

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You can adapt this

 

Written by Scarlet Pimpernel ***

 

 

A letter when solicitors are threatening with legal action whilst a company are in default of your request for your agreement.

 

Dear Sirs

 

I refer to your letter of XXXXX 2008, the content of which is noted. No debt to your client is acknowledged.

 

On (date) I made a formal request to your client pursuant to s.78(1) of the Consumer Credit Act 1974. They have failed to comply within the statutory time limit, or at all. It should not be necessary to have to remind solicitors that the provisions of s.78(6) now apply.

 

In the circumstances, your/your clients threat of legal action would appear to be a breach of the Consumer Protection From Unfair Tradinglink3.gif Regulations 2008 and the Office of Fair Trading Guidance on debt collectionlink3.gif. Should you or your client bring proceedings, they will be robustly defended, and the Court's attention drawn to the above statutory breaches . Furthermore, I reserve the right to bring the conduct of your client to the Court when the issue of costs is being considered.

 

Yours faithfully

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Thanks Havin but they are not threatening rather they offer 50% discount on remaining balance

but I liked the Ren's comment where I can use lack of evidence on Moorcroft's part to negotiate a deal for F&F

and closing this account.

 

If I need I will use above template.

Edited by aqa
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  • 2 weeks later...

you've been cash cowed, pure and simple

 

you need an official record [by way of statements] from them

containing the payments from the start.

when you know this info

 

you then write them a letter

demanding the money back

and add 8% stat int.

 

it 'could' be deemed as a gift.

 

but if the original creditor has no record of your payments coming off THEIR balance [Moorcroft don't often buy debts, so they cant be the owner]

 

that will strengthen your position.

 

seems like you got spoofed on several debts by failing for their powerless threat-o-grams

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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you need to SAR moorcrap

 

and

your need to SAR the original creditor.

 

that way you'll findout about the PPI too.

 

the PPI claim will go against the OC not the DCA

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 4 weeks later...

if this or any of your debts DO NOT SHOW

on your CRAfile

then you seriously need to do some investigating as to WHY.

 

offering an F&F on any debt that's not showing

is, in many cases pointless

 

as it wont improve your credit rating as it does not show anyhow.

 

who was the original creditor on this debt?

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 month later...
  • 3 months later...

Thank you very much for all of your help and advise here. It really worked and Moorcroft simply sent me a letter stating they have closed this file now and will not take any further action of this debt.

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