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    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
    • To which official body does one make a formal complaint about a LPA fixed charge receiver? Does one make a complaint first to the company employing the appointed individuals?    Or can one complain immediately to an official body, such as nara?    I've tried researching but there doesn't seem a very clear route on how to legally hold them to account for wrongful behaviour.  It seems frustratingly complicated because they are considered to be officers of the court and held in high esteem - and the borrower is deemed liable for their actions.  Yet what does the borrower do when disclosure shows clear evidence of wrong-doing? Does anyone have any pointers please?
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Motormile Finance UK RE:Mr Lender payday loan.


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Hi all. I was due to nake a payment to mr lender in the morning. I have got the cash but can not pay by debt card. They only accept card payments so will add fees if not paid. Just another way in ripping off people. Just need to transfer funds and get rid of them asap

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  • 5 weeks later...

Hi all, my paymeny is due today. Explained that i can not repay the toral 390.00, they are now calling my employer 3 times today. Are they correct in calling them daily. Has anybody had dealings with this company. Any help wud be great

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Hi rippedoff15,

 

They can call your employer but are not allowed to give out any details to them or the fact that you have a loan. Although 5 times a day is near to harrassment.

 

They will setup repayment plans, I have one with them over 12 months.

24/7 Moneybox: 195.00 - Oustanding: 0.00

British Pearl/Spondoolies: 752.10 - Oustanding: 0.00

Cash on go/Peachy: 206.30 - Oustanding: 0.00

EarlyPayday: 325.00 - Oustanding: 0.00

Lending Stream: 1398.46 - Oustanding: 0.00

MicroLend: 780.00 - Oustanding: 0.00

Minicredit: 520.00 - Oustanding: 0.00

MonthEndMoney/PaydayUK: 937.50 - Oustanding: 0.00

MrLender: 715.00 - Oustanding: 0.00

Pounds2Pocket: 2328.00 - Oustanding: 0.00

QuickQuid: 1800.00 - Oustanding: 0.00

SafeLoans: 450.50 - Oustanding: 0.00

Speed-E-Loans: 516.00 - Oustanding: 0.00

SwiftSterling: 1295.00 - Oustanding: 0.00

Toothfairy Finance: 544.00 - Oustanding: 0.00

TxtLoan: 450.00 - Oustanding: 0.00

WageDayAdvance: 670.80 - Oustanding: 0.00

Wonga: 1336.86 - Oustanding: 0.00

Total: 15220.52 - Oustanding: 0.00

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Well, had 5 calls at home today during every call i repeated that i need to arrange repayment plan, but they refuse and they stated they will continue to call my home and work unless i give debt card Blackmail. When they call my employer they state its a personal financail matter and give my employer their office telephone number. I keep emailing but get no reply and today they added £90.00 onto the loan now totalling £380.00, based on a loan of £286.00 from 13/10/12

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Have you registered a formal complaint? If not, do it immediately in writing, not over the phone.

Mr Lender aren't the most competent company in recording calls or the easiest to deal with. Calling it work is bang out of order moreso 5 times in one day and especially if they say it's a "personal financial matter". Did you get the name of any individual and the times of the calls they made? You can submit a formal complaint to the OFT immediately, e-mail them on [email protected].

Use this letter template to help you -

Re: Harassment by telephone

 

 

ACCOUNT NUMBER: XXXXXXX

 

Dear Sirs

 

I am writing in relation to the quantity and frequency of telephone calls that I have received from your company, which I deem to be personally harassing.

 

I have verbally requested that these stop, but I am still receiving calls. (Delete if necessary)

 

I now require all further correspondence from your company to be made in writing only.

 

I am of the view that your continued harassment of me by telephone puts you in breach of Section 40 of the Administration of Justice Act 1970, and the Protection from Harassment Act 1997.

 

If you continue to harass me by telephone, you will also be in breach of the Communications Act (2003) s.127 and I will report you to OFCOM, Trading Standards and The Office of Fair Trading, meaning that you will be liable to a substantial fine.

 

Be advised that any further telephone callslink3.gif from your company will be recorded. (**Even if you don‘t yet have recording equipment!!**)

 

 

Yours faithfully,

 

 

 

[NAME HERE] -

OFT commented a couple of weeks back through their report on payday lenders (OFT 1446) that -

4.38 Issues highlighted in complaints included aggressive debt collection practices, such as threats to coerce payment and excessive collection charges, persistent and excessive telephone calls, including calling consumers at their place of work, refusal to accept offered repayment plans, refusing to deal with debt advisors and alleged misuse of continuous payment authority. We have also seen evidence of firms using misleading or deceptive practices in order to recover debts.

Don't be bullied by these people, get your complaints off.

 

 

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Well just got a reply from my repayment request :

 

 

I apologise for the late reply.

 

Unfortunately we cannot accept that payment plan on your terms. I am more than happy set you up on payment plan however first we require a minimum payment of £90.00.

 

This will freeze your interest and allow you to pay your loan is monthly instalments.

 

At current you have incurred £20 of late fees and are set to incur a further £20 tomorrow.

 

Please contact me urgently to make this payment as soon as possible.

 

 

Kind Regards

 

David C

 

 

So they want me to pay £90.00 so they will arange the repayment plan and until then the will charge £20.00 fee every day, has anyone else set up a repayment plan seems steep charging £90.00 robbing gets

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Well i have emailed Mr Lender asking them to stop telephoning my employer and my mobile, lets see if they stop. i have also emailed the OFT regarding tis company as well.

 

Its maddness taking out the loan but had no option. but now happy to clear the debt but no way iam paying all the fees, from a loan of £286.00 they are asking over £400.00 now and its getting bigger everyday.

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Rippedoff15,

 

I'm slightly surprised and more than interested that (maybe I've read this wrong) but Mr Lender are trying to charge you £90.00 for a repayment agreement? If so, have you contacted the OFT re their charges? Just because they're stipulated in their &C's does not mean they're fair an reasonable? Likewise, what are they charging you £20.00 per day for??!?!

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Todays email from Mr Lender, but they still refuse to give their bank details so payments can be sent.

 

PDL Finance Limited trading as Mr Lender

 

Address: Suite 105W, Sterling House, Loughton, Essex, IG10 3TS

 

Telephone: 0208-532-5024

 

Date of notice: As per this email.

 

 

 

Credit Agreement reference number: ML

 

This notice is being given to you as required by the Consumer Credit Act 1974 because we have charged you the following default sums under your agreement with us.

 

Description of charge, Amount

 

Late Fee, £20

Letter Fee, £20

Collection Fee, £20

 

Total: £60

 

Please contact us on 0208-532-5024 in order to discuss the state of your agreement.

 

This Notice does not take account of default sums which we have already told you about in another default sum notice, whether or not those sums remain unpaid.

 

Interest

 

We are not entitled to charge you interest on the default sums for the first 28 days after we have given you this notice. However if the sum is not paid in full by that date interest will be charged at the rate of 30% per month.

 

Becky

Head of Collections

PDL Finance Limited trading as Mr Lender

 

i have reported them to OFT just waiting

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Hi,

 

I assume the 90 GBP they are trying to charge are for a 'roll over' before setting up a repayment plan. They tried this with me to state I have to roll-over three times before they can set up a repayment plan. This is obviously against OFT guidelines. I would write them again stating that you are unable to roll over due to financial difficulties and that you are aware of the OFT guidelines and your rights and offer them again a repayment plan over 12 months for the original loan amount plus 1 month interest. Also state that you are refusing the default charges as you have informed them before default about your situation.

24/7 Moneybox: 195.00 - Oustanding: 0.00

British Pearl/Spondoolies: 752.10 - Oustanding: 0.00

Cash on go/Peachy: 206.30 - Oustanding: 0.00

EarlyPayday: 325.00 - Oustanding: 0.00

Lending Stream: 1398.46 - Oustanding: 0.00

MicroLend: 780.00 - Oustanding: 0.00

Minicredit: 520.00 - Oustanding: 0.00

MonthEndMoney/PaydayUK: 937.50 - Oustanding: 0.00

MrLender: 715.00 - Oustanding: 0.00

Pounds2Pocket: 2328.00 - Oustanding: 0.00

QuickQuid: 1800.00 - Oustanding: 0.00

SafeLoans: 450.50 - Oustanding: 0.00

Speed-E-Loans: 516.00 - Oustanding: 0.00

SwiftSterling: 1295.00 - Oustanding: 0.00

Toothfairy Finance: 544.00 - Oustanding: 0.00

TxtLoan: 450.00 - Oustanding: 0.00

WageDayAdvance: 670.80 - Oustanding: 0.00

Wonga: 1336.86 - Oustanding: 0.00

Total: 15220.52 - Oustanding: 0.00

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I will be emailing them in the morning again, i will be tricking to my guns regarding the fees, i hope they accept my plan and they give their account details so i can set up a standinf order, theirs no way iam paying by debt card or by Ukash. fingers crossed.

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  • 4 weeks later...

Just had an email from mr lender. Stating my loan of 286.50 now stands at 567.0, they will freeze the account if i set up a replan based on 3 or 6 months. Even at 6 month wud be 94.50 which is to much. I have asked for 12month but had no joy. They state i only have 7 days to agree ?????

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I have sent a letter and email to the oft, will be forwarding the threat email. Offered to repay loan plus months interest. They refused they also state they have informed the credit ref and marked my file with default.

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Hi, rippedoff I too am having the same fun as you. I am 2 days overdue and have incurred a £20 charge on my account they graciously offered to waive it if I paid today.

I have taken the bull by the horns and from the start offered a repayment plan and a token payment this month of £20 I firstly did this on the phone after making the lady aware I was recording, she took the same line as you have had in regards to pay the roll over fee. I then requested an email address to continue negotiations as I am not in the position to pay £90 for the privilege (customer.services AT mrlender.co.uk) after bidding farewell to the attempted bullying on the phone having explained to her I am aware of my rights e.t.c to which she smartly replied something about how she can quote oft fsa blah blah and they aren't in breach.

 

After about 5 hours I had heard nothing (impatient I know) I emailed the same email to the collections AT mrlender.co.uk they email you letting you know you've defaulted and was within 30minute replied too, so far 3 emails each way saying that I propose this and them saying no deal pay us £90. I even tried to appeal to the guys intelligent side by suggesting we can avoid the well documented sending and receiving of pointless emails and just come to my more than fair proposal... no deal.

 

I was keen to nip their phone harassment in the bud and told them not to ring me at work and the number they have hasn't been rung as far as I know (would have been told I hope).

 

This post is getting long I will cut n paste the email exchange in a following post, not sure you'll find it useful but it is interesting to share and compare, also anybody out there want to chip in its always appreciated.

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email 1:

 

Hello,

 

This is in reference to my loan account which is now overdue in the name if ****** and I am wishing to set up a repayment plan. I have spoken to a customer service representative that was whilst helpful threatened me with further fines being made to account.

 

I am currently with out a debit card and am unable to make a card payment I am also not able to make a bank transfer today. I do however wish to agree to a plan with yourselves and am prepared to make a token payment this month as I am not in a position to pay any more until the end of January.

 

My proposal is to pay £20 to you by Friday via bank transfer. And then a further £78 at the start of February recurring for 5 months until the sum of £410 is paid. This is my total balance as it stands including £20 default for this months failed payment.

 

By doing this I am acknowledging my debt to you and am attempting to honor it.

 

I would also request that you only contact me via email in regards to this matter and should you need to phone me I only wish you to contact me on my mobile phone number ******.

 

I expressly state this I do not wish to contact my employer or any other phone numbers with which you hold in regards to me.

 

I hope you find this satisfactory and your prompt response would be much appreciated.

 

Regards,

 

******

Reply 1:

 

Dear *****,

 

Thank you for your email.

 

Just to confirm you were due to make an interest payment of £90.00 on the 31/12/12 which has not been received.

 

Your account has now entered defaults status and you are incurring additional late fee charges due to non payment.

 

To setup a repayment plan with us you will need to pay the £90.00 interest that was due on 31/12/12.

 

Please note we are unable to accept part payment, should you fail to pay the full interest of £90.00 due your account will remain in collections where you will continue to incur charges.

 

Should you have any further queries please do not hesitate to contact us.

 

Kind Regards,

 

My Email 2:

 

Hi,

 

Firstly thank you for your prompt response, but I simply am not in a position to make a payment as I have explained on the phone and in my email. I am also well aware of my rights regarding fair treatment and what the oft deem reasonable. I am being more than reasonable in my offer to you. I am accepting the £20 charge to my account I am also including said roll over payment.

 

It is not the case that I need to make the roll over payment before you will talk to me regarding a payment plan. I have researched this deeply and whilst I am prepared to go down the long and arduous route of sending emails back and fourth in dispute of this and that, the end result will only be more work for you and I both.

 

Again my proposal is this:

a £20 token payment and then I wish to set up a standing order of £78 for 5 months.

Making £410.

 

A £20 default fee

The £300 loan

And the £90 rollover fee due for this month.

 

As I have stated I am receiving a new card and expressly deny you the right to try and take any money from my account this is needed for more pressing debts like council tax and any attempt by any means would be unlawful.

 

I have also requested that I only be contacted via email and the phone number ****** if entirely necessary. I do not wish there to be any breach of this and can you please confirm that this will be noted on my account whilst we deal with this issue.

 

Thanks,

 

Reply 2:

 

Dear ******,

 

Thank you for your email,

 

Just to confirm we are unable to accpet your proposal, as you have defaulted on your outstanding loan.

 

Please note to setup any repayment plan agreement we would need to received the outstanding interest due of £90.00 on your account.

 

Should you fail to repay the outstanding interest, your account will remain with our collection department were you will contiune to incurr missed interest and late fee charges.

 

Should you have any further queries please do not hesitate to contact us.

 

Kind Regards,

 

My final email of the day after 5.30 so didn't expect a response will be pursuing tomorrow/ today (3rd of jan):

 

Dear,

 

As I have stated I cannot afford to pay you £90 for the privilege of setting up a repayment plan further to this why would I pay you £90 without the knowledge that a payment plan is in place, should you be willing to negotiate a payment plan then the circumstances are different.

 

You are breaking many oft regulations by insisting I pay the rollover sum and if I have to escalate this then I will.

 

AGAIN. CAN YOU PLEASE CONFIRM THAT YOU WILL NOT BE ATTEMPTING TO CONTACT ME BY ANY OTHER MEANS (WORK NUMBER HOME NUMBET E.T.C) OTHER THAN THIS EMAIL AND IF ENTIRELY NECESSARY MY MOBILE PHONE NUMBER THAT YOU HOLD. FAILURE TO ADHERE TO THIS IS IN CONTRAVENTION OF SECTION 40 OF THE ADMINISTRATION OF JUSTICE ACT 1970 AND THE PROTECTION FROM HARASSMENT ACT 1997.

 

regards,

 

--- I should also add that on the second of his replies it had a generic signature attached giving me this guys direct line to his office, I didn't include this in the post as I would feel a tad hypocritical posting the guys work details on a public forum when I'm demanding he doesn't use mine. Still it appears to have been a slip as the first reply didn't have it. Nonetheless at least I can plague him with phone calls letting him know his reply to my email is overdue.

 

any advice always welcome

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Have you lodged an official complaint with Mr Lender? If so, have they acknowledged? If not, (and in my experience, they're slow to respond) send a complaint to FOS. It's not the quickest service but I've found them fair.

 

What reason did they give for you refusing your offer?

 

Have a read of this website = http://www.stepchange.org/Infographics/Prioritydebts.aspx Just because they're demanding monies from you, does not mean they're entitled to have it before you have to pay priority debts. Have you tried giving them a clall? There's a great statement of -

 

"It’s important to understand which bills to pay first, especially if you’re in debt. While unsecured credit lenders, like payday loans lenders, may shout loudest, secured debts and tax bills should be paid first. These ensure you continue to have a home and heating.

Not paying priority debts or priority bills can lead to serious consequences for you and your family, as shown in the infographic. If you’re having problems paying priority bills or debts we can help with expert debt advice"

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