Gill V Halifax

[doinmaheadin]

I'm just about to get my DPA sorted out for sending in the morning but got a question that I just can't find. Is it better to send it to the Trinity Road address as that's where I'm likely going to send the letters? I've had a good read about and think I have it all in order right up to going to court with my N1 (I use Visa Electron and have read they don't accept online plus I'm on benefits)

I'm nervous but looking forward to this

Gill:)

[pford]

Yes send it to the Trinity Road thats there head office.

 

as for the N1 claim if your on benefits you might not have to pay. but you won't be able to claim online, you will have to fill in the n1 forms and file them at the court.

[doinmaheadin]

Thanks I'll do that come the time

[doinmaheadin]

Ok DPA sent today at 12pm now to a question I know you give them 2 days but with tomorrow being saturday and then obviously sunday do I take the 40 day count from Monday (counting Saturday as there is post) or Tuesday?

[doinmaheadin]

Does anyone know how much you can claim up to in Northern Ireland to keep it in the small claims court ?

[doinmaheadin]

Just an update still not heard anything about the DPA but I know they recieved it on the 04/09/2006 as its showing on the tracker but now I find that they have cancelled one of my direct debits not that I'm too worried as the company that they cancelled called me about it and are ok with it as tomorrow I've got to hand in ID to another bank to get it up and running so everything will be changed over so Halifax can do what the heck they like

[mechs]

They have 40 days to comply some get them within a couple of weeks some take longer you just have to be patient im afriad as for your other questions in the mean time look around the site and read the FAqs and step by step instructions, get yourself prepared, altough others will help you you still have be prepared to go to court even so you do need to swat up

[doinmaheadin]

Yup I'm reading,reading and doing more reading I'm reading the same thing every day just to make sure I know what I'm doing the only thing I need to find out is as I'm in Northern Ireland my claim will be lodged if it gets that far (which I think it will) what the highest amount is that I can claim here to keep it in the small claims court as I can't find anything on the site about that but hubby is gonna go down to the court house in the next week or 2 to find out for me I'll post in here as soon as I find out so others from Northern Ireland know for future reference

[doinmaheadin]

Ok just found out that for Northern Ireland courts its £2000 maximum to keep it in the small claims court

[Clippyhanger214]

Hi,

I'm from Northern Ireland too, did you know we can lodge the claims into the small claims court?

 

Cheers!

[doinmaheadin]

Yeah it can be done for keeping it in the small claims keep it under £2000 and they will take it

[doinmaheadin]

Well just an update........

 

Just called Halifax to see what is happening with the DPA to see if they have made any moves on it yet to have a woman on the phone asking if I had heard anything at all to which I told them no not even a letter saying they have recieved it but I got in there with the recorded delivery part to which she then asked me to hold while she made a call to another dept to find out whats going on. Kept waiting for 10 mins. She then came back say that they have it (which I knew they did royal mail has it signed for) and my request will be dealt with in the next 2 days. Amazing what a phone call does for a chase up.

[doinmaheadin]

well come tomorrow they have 7 days to comply with the 40 days (thats giving them from when THEY recieved it NOT when I posted it) i was thinking of sending a reminder letter that they only have 7 days left to comply (I know they have held off till the 39th day in some cases) as I haven't even recieved a letter to say they are dealing with it and just to let them know I haven't forgotton and I'm counting but has anyone got any ideas on what to write I can't seem to find a template letter only ones for if they have exceeded the 40 day limit?

[doinmaheadin]

Well eventually got the standard letter thanking me for requesting specific information blah blah blah and the statements will be sent under seperate cover I mean they must be bogged down with requests it only taken them from when they recieved it on the 4th of Sept till the 7th oct to actually deal with it but if my calculations are correct they only have till next Saturday to get them in my hands oh am I glad i can wait it will be a nice christmas in my house this year

[doinmaheadin]

Well to my calculations their 40 days are up today I'll give them till Monday's post but that's only cos I haven't time to get to the post office before it closes then I'll send the letter before action to get by statements. Has anyone actually had to take it as far as court to get them?

[doinmaheadin]

LBA sent due to Non Compliance of S.A.R. surely 40 days is long enough? Has anyone had to go that far to get?

[doinmaheadin]

Has anyone had to go as far as court to get there statements? I'm getting worried and I've not even started the claim process yet

[bearo]

Personally for what it is worth if you are sick of waiting, I owuld ring them up and quote the fact that you are now going to issue court proceedings for non compliance of the data protection act, you are going to formally make a complaint to the Information Commisioner and also get a court order which will make them liable for further costs to ensure you get the info you require, I bet it makes the sit up and take notice, it is unusual but not unheard of for them to go past their 40 days, looks like a cock up to me somewhere in Halifax!

Give them a call tommorow and see what happens, tell them you want them in 24 hours or you will not communicate any further and will carry out what you have informed them you will do!

Of course you DON'T have to call them, some ppl prefer not to but if you are any good on the phone and are sick of waiting it may be an option!

Sharon

[doinmaheadin]

Thank you Sharon I think I'll give them the 7 days on the Non Compliance letter that will take them till Wednesday as I know it's been delivered on the 18th as it's on the royal mail site already then I'll phone them after I see if I have post I'll give them from there a 24 hour period to get them to me if they haven't I guess it will be off to court to make sure I get them

[doinmaheadin]

Phone call made as sick of waiting didn't speak to the person that sent the letter telling me duplicate statements would be sent under different cover. Well in my best professional voice but annoyed waiting voice I explained about me sending the S.A.R. and it saying in it 40 days to comply which they have failed to do so I then sent the L.B.A. which as I know for a fact they got it last Wednesday which in turn means that their 7 days is up on Wednesday and at the moment I have recieved nothing. Well he took my account details and told me he would call me back when he found out the info. Well I wasn't holding my breath as I was told this on Thursday. Well as I was writing this he called me back to go on to explain they are normally sent under different cover (well duh the letter said that) and that he has just ordered them to be printed out NOW and to have them ready for posting by 2pm as he is going to post them PERSONALLY at 2.15pm. Now if he follows through I should have them for tomorrow or Wednesday at the latest. And I got a "So sorry these weren't sent out sooner my appologies"

 

Not bad considering I only wanted to remind them they have 48 hours left to comply with no further contact

[doinmaheadin]

Statements arrived as promised. Just calculated out the charges £1455.87 if going by everyone else there should be a very nice Christmas in my house this year

[doinmaheadin]

well would you credit it statements arrived on the 24th (Tuesday) as promised in phone call calculated up a nice tidy sum of £1455.87 before the interest gets added on well would you know that yet another load of statement arrived on Saturday which are the same ones that arrived on Tuesday will someone please tell them I only needed one set. and today they decided to add on yet another charge oh well I'll just have to add that on.

[doinmaheadin]

Just recieved the following letter in response to my prelim letter

 

Dear Mrs xxxxxxx

 

Thank you for your recent letter, which Customer Relations are dealing with because of their responisibilities for Customer Service.

 

So they can respond to your concerns it will be necessary for them to carry out a full investigation, they will write to you again shortly. If you would like to contact them please do so on 08457 25 35 19.

 

You will find a copy of our leaflet 'Complaints Here's what we'll do' enclosed. This details your choices if you remain dissatisfied following their final response.

 

 

 

Yours sincerely

 

Suzanne Angle

Customer Services

 

Is this a standard letter you get?

[doinmaheadin]

Can anyone help me here? I recieved the above letter yesterday and today I recieve a letter telling me that if my account doesn't come up to a plus balance by a certain date they are threatening to close it. its because of THEM that I'm in the red in 3 days they took £106 in charges. Don't get me wrong it will be in a plus balance by Monday. But like yesterday no money for me and my family to live on.

[doinmaheadin]

Can anyone help with the above letter is it a standard letter? I'm getting ready to get my LBA letter ready tomorrow night any help would be appriciated