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    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
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CarCraft And NAC warranty


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Hi, im writing on behalf of my father in law who is 62 and has no knowledge of computers.

 

Now his trouble with Carcraft and NAC warranties is as follows and needs advise.

 

He purchased a very nice 2.5 year old car from carcraft in Feburary 2010. Took out their finance and extended 5 year NAC warrenty.

 

Upto last week the car has been great, its been serviced regulary and has been all over the country as he likes to travel being retired.

 

I personely rang NAC up and told them that his vehicle had been heard at our local vat registered garage and the mechanic said that the dual mass fly wheel was broken.

 

So on instruction of NAC, i took the car back to carcraft so they could get NAC to inspect it and fix the problem.

 

Yesterday morning my father in law recieved a phone call from carcraft telling him that NAC have inspected the fly wheel and are not going to pay for it. On that he was told by carcraft that the total to get the job done is over £900. So i rang NAC warrenties and was spoken to a very ubrupt welsh gentleman who really didnt care about the job that needed fixing. He then started ranting at me on the phone asking who the hell i thought i was and put the phone down on me.

 

That is not exceptable in the real world of buisness.

 

I then found out later he was the manager of NAC.

So i have had many phone calls with carcraft and have come to this.

 

As i sat next to my father in law in Feb 2010 when he bought the car, the salesmens point of sale was that the vehicle still had 7 months manufacturers warranty on it. Yep that was fine until we find out that the service book was not with the vehicle after purchasing the car.

 

Carcraft are insisting that the vehicle went to them with out the service book or manual and no spare key. Now i have spoken to 8 major dealer ships throughout Nottinghamshire and all of them said that if they recieved the car as part ex or sale they would have made sure that service book etc would of been with it as it was only 2.5 years old at date of sale.

 

CarCraft are still insisting £240 to just put the car back together without doing the job.

 

I fell that my father in law has been sold this car with no care from carcraft. The NAC warranty is going to be cancelled as i have read over the last couple of hours how its a big con.

 

Over the last 6 months my father in law has rung carcraft about such service book and manual and he has every time been promised that it would be in the post and yet nothing has arrived.

 

I spoke to Vauxhall yesterday and the very nice gentleman said that even though the car is 1 month over the 3 year warranty they would waver that as the fly wheel has gone at such and early age 34000 miles but without the service book they cant do anything

 

Can you advise on this please

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I have the 5 year warranty in front of me and it says clearly in black and white the fly wheel is covered. But NAC reckon that they sent out a independant auto technician to inspect it and they are saying it has lateral play and yet they will still not fork out.

 

CARCRAFT AND NAC are the biggest con i have ever seen. They get you to take out this supposed great warranty and then you get stung.

 

At the moment i am seeking some advice as to see if this can be a legal matter

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it would seem that all the NAC warrantys are a waste of time. Stamped or not as you still need invoices to proove which they also dont give you. I never even asked for a warranty told one came with the car but yet i have been charged 1,270 for in one year i havent had the service history stamped therefore its void anyway. Yet its two years free warranty oh my god i cannot believe carcraft have got away with this there are thousands of people complaining. Seek professional advise they are conning people on a daily basis

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Guest Carcraft Customer Service Manager

Hi joker0870

 

My name is Linzi, a Customer Service Manager from Carcraft, I am sorry you are having difficulty with your fathers claim, if you would like to call me on 01706 753569 I can see if I can be of any assistance.

 

Many Thanks

Linzi

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Guest Carcraft Customer Service Manager

Hello

 

I can't promise you that I have all the answers, but if you give me a call, I can certainly try to help.

 

Thanks

Linzi

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UPDATE:

 

Linzi has sorted a major problem out for me. All is sorted, repairs started and a problem found with engine acu is being paid for by NAC. This was found today to be a problem also.

 

So if any of you have a problem with carcraft or nac, give lovely Linzi a ring cuz she can sort things out.

 

Thanks Linzi and thanks consumer forums for your help

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  • 3 months later...

Hi everyone, I have the exact same problem, the NAC have agreed I have a problem with my car (repair quote is £679). After a few days constant calling between them, the repair garage and Carcraft, I finally got the NAC to say yes it's covered but only up to £300, which is a number seemingly plucked out of the air, as it's not the cost of a part, any labor or anything on the quote! Doesn't make any sense! Car booked in for repairs so I've a few days to get this sorted, but it seems to me that the NAC have just picked this number randomly, as in my 2 year warranty there is no mention of having to only pay a certain amount or even that I have any excess to pay. I'd kind of understand if it was the cost of the part or something, but it feels like they are trying to just trick me into thinking that's all that's covered!

 

I want to speak to Linzi, but can't work out how to contact her? See it says call me but no number! I've spoken to Carcraft Customer Service a few times in the past and they've always been fairly helpful and pleasant to deal with, but I want to speak to her as she comes under such recommendation by the OP...

 

Thanks for any help :)

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Hi everyone, I have the exact same problem, the NAC have agreed I have a problem with my car (repair quote is £679). After a few days constant calling between them, the repair garage and Carcraft, I finally got the NAC to say yes it's covered but only up to £300, which is a number seemingly plucked out of the air, as it's not the cost of a part, any labor or anything on the quote! Doesn't make any sense! Car booked in for repairs so I've a few days to get this sorted, but it seems to me that the NAC have just picked this number randomly, as in my 2 year warranty there is no mention of having to only pay a certain amount or even that I have any excess to pay. I'd kind of understand if it was the cost of the part or something, but it feels like they are trying to just trick me into thinking that's all that's covered!

 

I want to speak to Linzi, but can't work out how to contact her? See it says call me but no number! I've spoken to Carcraft Customer Service a few times in the past and they've always been fairly helpful and pleasant to deal with, but I want to speak to her as she comes under such recommendation by the OP...

 

Thanks for any help :)

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Guest Carcraft Customer Service Manager

Hi Bazwilkinson85

 

I will PM you with my number. I'd just like to add that if the NAC are covering your claim and they have offered you £300, this is because this is the maximum claims limit under the 2 year Free Extended Guarantee.

Depending on Mileage/length of time you have owned the vehicle i may not be able to help you, but give me a call and we will discuss it.

 

Thanks

Linzi

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Hi Linzi, tried to send you a PM but I can't as haven't posted enough yet!!!

 

I just tried to call you and left a message, but my mobile is 07917134070.

 

I have read that there is the £300 limit, which is fine, but the car is in being repaired now and they've said I need a new cambelt (which is covered) and a new system of pulleys which holds the cambelt in place (not sure 100% what this is but they said the one in my car is shot). Basically, I have only had the car a year and a week, and as far as I can see all of these parts which have failed are not wear and tear, they are down to failure of the parts. I wanted to know if there was any way in which I can get around to get more from my warranty - even if I could split the one big job up into seperate claims? Normally I wouldn't challenge what it says in the warranty book, but because so many parts have failed in the car in such little time (and little mileage!) I wondered if there is anything you can do to help? The cost for repairs is up to £800 now, which is huge amount!!!

 

Any help is greatly appreciated.

 

Many thanks,

Barry

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Guest Carcraft Customer Service Manager

Hi Barry

 

Sorry, just seen your post/voicemail - been out of the office most of the day - I will be in touch as soon as i can, however looking into this i'm not sure i will be able to do much purely due to the length of time you have had the car - but i will help as much as i can.

 

Thanks

Linzi

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  • 1 year later...

hello linzi

 

is it possible for you to contact me on [PERSONAL DETAILS REMOVED]

i took at the nac warranty when i bought a car off carcraft last march, but i went back to carcraft at the beginning of this month to get a new car so i gave the other back which has the warranty on it, im having great difficulty with carcraft they have said that they will cancel the nac for me and when i spoke to them last week they said they were waiting for conformation off nac that it had been cancelled, when i spoke to carcraft again this morning i was told that they will speak to nac to cancel it so they have blatantly lied to me and not even attempted to cancel it, as you can understand this is causing me stress as i dont need a warranty or a car i no longer have, could you please help as im getting nowhere with them.

 

thanks lisa

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Can I ask that personal details not be given out. You may get more than you bargained for

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Guest Carcraft Customer Service Manager

Hi LisaThanks for contacting me, I am looking into this for you (i got your voicemail also), i have emailed the relevant departments, as i believe an email was sent to Accounts yesterday from Trafford. As soon as i have a response i will give you a call.Many thanksLinzi

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hi

would just like to say a really big thankyou to Linzi for sorting out my issues with carcraft, she sorted out my issues the same day absolutely fantastic :-D an absolute credit to carcraft, cant say how much i appreciate her help.

 

thanks again

 

lisa :-D xx

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Guest Carcraft Customer Service Manager

Thank you very much for your kind words Lisa - was a pleasure to help you :)

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