UPDATE: Linzi has sorted a major problem out for me. All is sorted, repairs started and a problem found with engine acu is being paid for by NAC. This was found today to be a problem also. So if any of you have a problem with carcraft or nac, give lovely Linzi a ring cuz she can sort things out. Thanks Linzi and thanks consumer forums for your help

keep getting hassle now from manager at sheffield carcraft asking me for money for putting gear box back on without anything being done. waiting to hear back from linzie

ive spoken to linzi, she is doing all she can but yes i will keep you posted

Hi Linzi, will you give the same excuses as everyone else that works for ConCraft ? Spoke to customer care and its right. Customer Dont Care.

I have the 5 year warranty in front of me and it says clearly in black and white the fly wheel is covered. But NAC reckon that they sent out a independant auto technician to inspect it and they are saying it has lateral play and yet they will still not fork out. CARCRAFT AND NAC are the biggest con i have ever seen. They get you to take out this supposed great warranty and then you get stung. At the moment i am seeking some advice as to see if this can be a legal matter

i can see what people have replied but cant actualy see the reply

Hi, im writing on behalf of my father in law who is 62 and has no knowledge of computers. Now his trouble with Carcraft and NAC warranties is as follows and needs advise. He purchased a very nice 2.5 year old car from carcraft in Feburary 2010. Took out their finance and extended 5 year NAC warrenty. Upto last week the car has been great, its been serviced regulary and has been all over the country as he likes to travel being retired. I personely rang NAC up and told them that his vehicle had been heard at our local vat registered garage and the mechanic said that the dual mass fly wheel was broken. So on instruction of NAC, i took the car back to carcraft so they could get NAC to inspect it and fix the problem. Yesterday morning my father in law recieved a phone call from carcraft telling him that NAC have inspected the fly wheel and are not going to pay for it. On that he was told by carcraft that the total to get the job done is over £900. So i rang NAC warrenties and was spoken to a very ubrupt welsh gentleman who really didnt care about the job that needed fixing. He then started ranting at me on the phone asking who the hell i thought i was and put the phone down on me. That is not exceptable in the real world of buisness. I then found out later he was the manager of NAC. So i have had many phone calls with carcraft and have come to this. As i sat next to my father in law in Feb 2010 when he bought the car, the salesmens point of sale was that the vehicle still had 7 months manufacturers warranty on it. Yep that was fine until we find out that the service book was not with the vehicle after purchasing the car. Carcraft are insisting that the vehicle went to them with out the service book or manual and no spare key. Now i have spoken to 8 major dealer ships throughout Nottinghamshire and all of them said that if they recieved the car as part ex or sale they would have made sure that service book etc would of been with it as it was only 2.5 years old at date of sale. CarCraft are still insisting £240 to just put the car back together without doing the job. I fell that my father in law has been sold this car with no care from carcraft. The NAC warranty is going to be cancelled as i have read over the last couple of hours how its a big con. Over the last 6 months my father in law has rung carcraft about such service book and manual and he has every time been promised that it would be in the post and yet nothing has arrived. I spoke to Vauxhall yesterday and the very nice gentleman said that even though the car is 1 month over the 3 year warranty they would waver that as the fly wheel has gone at such and early age 34000 miles but without the service book they cant do anything Can you advise on this please