Hi Linzi, tried to send you a PM but I can't as haven't posted enough yet!!! I just tried to call you and left a message, but my mobile is 07917134070. I have read that there is the £300 limit, which is fine, but the car is in being repaired now and they've said I need a new cambelt (which is covered) and a new system of pulleys which holds the cambelt in place (not sure 100% what this is but they said the one in my car is shot). Basically, I have only had the car a year and a week, and as far as I can see all of these parts which have failed are not wear and tear, they are down to failure of the parts. I wanted to know if there was any way in which I can get around to get more from my warranty - even if I could split the one big job up into seperate claims? Normally I wouldn't challenge what it says in the warranty book, but because so many parts have failed in the car in such little time (and little mileage!) I wondered if there is anything you can do to help? The cost for repairs is up to £800 now, which is huge amount!!! Any help is greatly appreciated. Many thanks, Barry

...and I posted twice by accident! Might be desperate, but not THAT desperate

Hi everyone, I have the exact same problem, the NAC have agreed I have a problem with my car (repair quote is £679). After a few days constant calling between them, the repair garage and Carcraft, I finally got the NAC to say yes it's covered but only up to £300, which is a number seemingly plucked out of the air, as it's not the cost of a part, any labor or anything on the quote! Doesn't make any sense! Car booked in for repairs so I've a few days to get this sorted, but it seems to me that the NAC have just picked this number randomly, as in my 2 year warranty there is no mention of having to only pay a certain amount or even that I have any excess to pay. I'd kind of understand if it was the cost of the part or something, but it feels like they are trying to just trick me into thinking that's all that's covered! I want to speak to Linzi, but can't work out how to contact her? See it says call me but no number! I've spoken to Carcraft Customer Service a few times in the past and they've always been fairly helpful and pleasant to deal with, but I want to speak to her as she comes under such recommendation by the OP... Thanks for any help

Hi everyone, I have the exact same problem, the NAC have agreed I have a problem with my car (repair quote is £679). After a few days constant calling between them, the repair garage and Carcraft, I finally got the NAC to say yes it's covered but only up to £300, which is a number seemingly plucked out of the air, as it's not the cost of a part, any labor or anything on the quote! Doesn't make any sense! Car booked in for repairs so I've a few days to get this sorted, but it seems to me that the NAC have just picked this number randomly, as in my 2 year warranty there is no mention of having to only pay a certain amount or even that I have any excess to pay. I'd kind of understand if it was the cost of the part or something, but it feels like they are trying to just trick me into thinking that's all that's covered! I want to speak to Linzi, but can't work out how to contact her? See it says call me but no number! I've spoken to Carcraft Customer Service a few times in the past and they've always been fairly helpful and pleasant to deal with, but I want to speak to her as she comes under such recommendation by the OP... Thanks for any help