Jump to content


  • Tweets

  • Posts

    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

One Bill Telecom company mis-selling services


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4512 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello,newbie here so i hope i'm doing this right ! Just before christmas was contacted by ONEBILL who used the FSB which we are a member of ,to get our attention i suppose, who were providing buisnesses with cheaper bills than BT.We look at the website etc and went for a deal of £14.99 +vat a month , direct debit,3 year contract,which we did over the telephone. Checked the direct debit a few days ago and found they had been taking nearly £24 per month ! rang up customer services who said this was for extra services - call back ,caller display etc These costs weren,t mentioned at any stage and i repeatedly checked with the salesperson ,£14.99 will be the total cost ! yes, we're cheaper than BT he says ! turns out that i will be worse off with One bill than BT .Is this a case of mis selling and can i do anything about the 3 year contract ? The webpage shows no mention of extra cost anywhere either.sorry to ramble but i feel really cheesed off any help appreciated thanks in advance

Link to post
Share on other sites

Yes, have terms and conditions ,i,m just reading the part about price promise , where it states that if they do not beat the price offer then i have 7 days from the date of ther response to terminate the agreement, so that could be a course of action i could take, its just so annoying that they convince you to sign up to these deals then con you out of more money all the time.googled the company and it seems they,ve had alot of complaints about this as well to oftel. thanks.:)

Link to post
Share on other sites

  • 9 months later...

I moved to OneBill Telecom a few months ago and in fairness I have found that they are fantastic. I felt trying to sort things out with BT was like banging my head against the wall, but I get straight through to a human at One Bill that understands me and sorts out what I need instead of passing me about.

 

My bill with One Bill has dropped to about half the price of what it was costing me with BT and I do not use the phone any less. Yes I do have to pay for the extra features that I have on my line like call minder but I had to pay BT this in any case.

 

I now pay nearly £60 less for my line rental every year and I get my calls for a fraction of what BT used to charge me.

 

All in all it has saved me a fortune and I think I get a better service now.

:)

Link to post
Share on other sites

  • 4 months later...

I have been looking into this company due to them pestering me with tele sales calls to join them and found that the company is a total con on other sites like this there are tons of complants (check the scream) and ofcom who have had over a TRHOUSAND!! complants logged with them over this company.Also i have found out a friend was with them and is in the process of taking them to court my advice avoid like the plauge!!:x

Link to post
Share on other sites

wow I am shocked, am I doing something wrong on ofcom I can only find 3 things about this company, the first is saying that ofcom approves them, and the 2 are something else, but I can not find the bit with complaints.

 

The bit I am look at is ...

Ofcom website - search results: onebill telecom

 

What is the link to find complaints on ofcom about this company.

Link to post
Share on other sites

wow you so sound like a one bill employee!! you would't happened to be one of the madgwick women are you!! if you go on google type in "onebill telecom" then go to the person who made comment on the scream.com you'll see a link to complants.Fact is onebill telecom is a very very poor company with many more unhappy then happy customers because if people we're happy with onebill then why when you google them do you only see bad comments.and as for there sales office in kent that spends it's time pestering people with offers of dodgy gas and electric when there spouse to be part of onebill telecom whats that all about! are they a telecoms or a gas supplier cos from what i can see there totally rubbish at both and full of scams!!:x

Link to post
Share on other sites

  • 2 years later...
Hello,newbie here so i hope i'm doing this right ! Just before christmas was contacted by ONEBILL who used the FSB which we are a member of ,to get our attention i suppose, who were providing buisnesses with cheaper bills than BT.We look at the website etc and went for a deal of £14.99 +vat a month , direct debit,3 year contract,which we did over the telephone. Checked the direct debit a few days ago and found they had been taking nearly £24 per month ! rang up customer services who said this was for extra services - call back ,caller display etc These costs weren,t mentioned at any stage and i repeatedly checked with the salesperson ,£14.99 will be the total cost ! yes, we're cheaper than BT he says ! turns out that i will be worse off with One bill than BT .Is this a case of mis selling and can i do anything about the 3 year contract ? The webpage shows no mention of extra cost anywhere either.sorry to ramble but i feel really cheesed off any help appreciated thanks in advance

 

Have you been able to cancel the contract, is the 3 year contract binding?

Link to post
Share on other sites

If it was, the post was more than 3 years ago is it's irrelevant now :p

 

As this is your 1st post, I can assume you're having similar problems. Start your own thread Click Here and you'll get good advice. There has been a court case recently where the judge stated 3 year terms were unfair, so that may be worth looking at.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

Link to post
Share on other sites

  • 4 months later...

DECEMBER 2011

A week or so ago decided to transfer one of my landlines to orange as they offered a very competitive deal for landline and unlimited internet access. Agreed on the deal told by orange that they would deal with the cancellation of the line deal I had had with onebilltelecom for over 3 years. Very shocked to receive an email from onebilltelecom with a bill for £238.80 as their disconnection charge as I hadn't given them 42 days notice. Phoned them up and found that not only do they require 42 days notice it must be prior to the anniversary of the contract date!!!! That means that I now have to wait until OCT 2012 before I am finally rid of this 'contract'. I only wish I hadn't listened to their telesales person in the first place. I thought I was buying into a scheme promoted by the FSB!

The news only gets worse the charge of £238.80 is for each line you have with them. I checked on their small print it doesn't appear that there is much I can do about it. I've asked for a copy of their recorded conversations with me (during the sales pitch and the agreeing of the services) that they were keen at the time to notify me they were doing.

Link to post
Share on other sites

I have the same problem - placed an order with BT and then received an invoice £238.80 for cancellation of contract with Onebill - I hadn't realised I was on a rolling contract after the initial 3yr period I signed up for. This practice of automatic renewal of contracts has been banned as of Dec 2011 search Ofcom's web site for more info.. So another year with Onebill for me then!! :mad2:

Link to post
Share on other sites

Hi Hounsfield, Sorry to hear you are tied in for another year also. One thing I have noticed, looking on my bills I see that for each of my lines I have been charged an additional £1.45 + vat for a service I have not even asked for or agreed to ..... 'Business Assurance', this has been going on for quite a while but did not pick up on it until this last few days whilst scrutinising the bill closer. Possibly that could be a breach of contract on their side? Still haven't received the transcipts or copies of the telephone conversations they told me they were recording !!!!

Link to post
Share on other sites

Any material changes to your detriment you can ask for the contract to be ended.

 

If you are home or business under 10 employees, follow their complaints code

Customer complaints procedure

 

Complaints about sales and marketing are dealt with under the procedures set out in our Code of Practice for Complaint Handling which sets out how you may complain, and this includes complaints about ONEBILL TELECOM’s sales and marketing. It specifies what to do next if you believe the complaint has not been dealt with satisfactorily.

You should first direct your complaint to ONEBILL TELECOM. If we cannot resolve the complaint to your satisfaction, you may contact Otelo – PO Box 730, Warrington, Cheshire, WA4 6WU. Tel: 0330 440 1614 email: [email protected] Website: www.os-communications.org. You can also ask for advice from your local Trading Standards Department or Citizens Advice Bureau.

Status of this code

 

Compliance with this code does not guarantee that it complies with any other legal requirement.

Non-compliance with this code does not affect the validity of any contract between the company and the consumer, unless the law states otherwise.

Useful addresses

 

Otelo – PO Box 730, Warrington, Cheshire, WA4 6WU. Tel: 0330 440 1614 email:[email protected] Website: www.os-communications.org

If you wish to find details of your nearest Citizens Advice Bureau or Trading Standards department you can search on the following websites

Citizens Advice – http://www.citizensadvice.org.uk

 

keep us updated.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

Link to post
Share on other sites

Hi verycross, That charge is exactly what stirred me into reviewing my telcoms provider; there is no mention of it on the original contract. Checking back on invoices I've been charged that amount since March this year - in Jan it was 0.95 - I haven't looked back any further. I think you may be correct - breach of contract! It's certainly an unauthorised charge and should be reimbursed!

 

As I write this response I realise I've been in this situation before with Onebill over a charge made for an engineer call out and replacement of faulty ADSL box £180?? I was advised as it was over six months before I queried the charge they wouldn't do anything about it - I stopped the DD & they did eventually credit the amount.

Link to post
Share on other sites

Thanks for the comments (Locutus and Hounsfield). Certainly seems that they are taking more than what was originally agreed. Shall take it up with them and trading standards, as soon as I get a spare few minutes. Thanks for the update and the contact details.

Still not in receipt of their conversation transcipts or recordings of the verbal contract!!!!

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...