paulgrif2671 vs Capital 1

[paulgrif2671]

Hi Everyone,

 

Ok, thanks for reading this forum post, as you can see its my first one.

 

From reading through the other posts on here its given me the confidence to start tackling all those charges ive paid over the years.

 

I had a capital 1 card for about 4 years, got into the spiral of charges but managed finally to pay it off in April of this year and closaed the account.

 

Ive phoned Capital one and they have sent a copy of my last statement, so i now have my account number.

 

I need to get a copy of my statement or my charges from the time i have had my card or the last six years, is there a standard letter for this and where should i send it to?

 

Any help really appreciated.

 

Thanks

 

Paul

[LondonPam]

Follow the step by step instructions in the FAQ section Paul. There are also templates of the letters you need on here that can be downloaded.

Good luck.

[paulgrif2671]

Ok, Ive now typed my letter to capital one asking them for a list of charges and attached my cheque for £10. Lets see what we get back, would in people's experience be wise to take a photocopy of the letter and cheque before posting, and also is it worth sending everything recorded mail.

 

Thanks

 

Paul

[LondonPam]

Keep copies of all letters that you send them Paul. Did you use the templates from this site ?

I personally send all my letters recorded delivery but others don't. The Royal mail sometimes don't get a signature though, especially if lots of letters are handed to the bank. A letter is deemed to be delivered 2 days after postage.

[paulgrif2671]

im just a little unsure now of where to send the letter too.

 

the letter is to get a copy of my financial transactions with them, Should i send it to the london address or the one thats listed on here for notthingham ?

 

Thanks

[Wickerman]

I sent mine to this address:

 

Katherine Blunt,

Legal Compliance Specialist

Capital One Bank (Europe) plc

Trent House

Station street

Nottingham

NG2 3HX

[paulgrif2671]

Thanks, letter typed, cheque enclosed, enveloped, stamped - SENT

[clayts]

Congrats - welcome to the thriving masses

[paulgrif2671]

Hi,

 

Ive recieved a letter back from Katherine Blunt, saying that she has requested the information and will send it when it is completed. The 14 days are up on Tuesday (this includes time delays for post) should I give them more time or what would my next step be ?

[paulgrif2671]

Hi,

 

Ok some advice needed now if possible, recieved the infomation back from Capital One, counted up the charges - just over £700, sent the letter and LBA, the have now written back offering £200 - erm thanks but no id rather have the full amount thank you.

 

Would now be the time do a money claim ?

[HSBCrusher]

Hello Paul.

 

if your 28 days are up, then it's time for the moneyclaim.

 

 

"there can be no mercy"

(small soldiers)

 

 

Crusher

[paulgrif2671]

ok thanks, LBA was done 27th July, so ive a few days to go then, thanks for the advice