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    • The lawsuits allege the companies preyed upon "vulnerable" young men like the 18-year-old Uvalde gunman.View the full article
    • Hi, despite saying you would post it up we have not seen the WS or EVRis WS. Please can you post them up.
    • Hi, Sorry its taken me so long to get round to this, i've been pretty busy today. Anyway, just a couple of things based on your observations.   Evri have not seen/read my WS (sent by post and by email) as they would have recognised the claim value is over £1000 as it includes court fees, trial fees, postage costs and interests, and there is a complete breakdown of the different costs and evidence. I'd say theres a 1% chance they read it , but in any case it won't change what they write. They refer to the claim amount that you claimed in your claim form originally, which will likely be in the same as the defence. They use a simple standard copy and paste format for WX and I've never seen it include any amount other than on the claim form but this is immaterial because it makes no difference to whether evri be liable and if so to what value which is the matter in dispute. However, I have a thinking that EVRi staff are under lots of pressure, they seem to be working up to and beyond 7pm even on fridays, and this is quite unusual so they likely save time by just copying and pasting certain lines of their defence to form their WX.   Evri accepts the parcel is lost after it entered their delivery network - again, this is in my WS and is not an issue in dispute. This is just one of their copy paste lines that they always use.   Evri mentions the £25 and £4.82 paid by Packlink - Again, had they read the WS, they would have realised this is not an issue in dispute. They probably haven't read your WS but did you account for this in your claim form?   Furthermore to the eBay Powered By Packlink T&Cs that Evri is referring to, Clauses 3b and c of the T&Cs states:  (b)   Packlink is a package dispatch search engine that acts as an intermediary between its Users and Transport Agencies. Through the Website, Users can check the prices that different Transport Agencies offer for shipments and contract with the Transport Agency that best suits their needs on-line. (c)  Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency This supports the view that once a user (i.e, myself) selects a transport agency (i.e Evri) that best suits the user's needs, the user (i.e, myself) enters into a contract with the chosen transport agency (i.e, myself). Therefore, under the T&Cs, there is a contract between myself and Evri.   This is correct but you have gone into this claim as trying to claim as a third party. I would say that you need to pick which fight you wan't to make. Either you pick the fight that you contracted directly with EVRi therefore you can apply the CRA OR you pick the fight that you are claiming as a third party contract to a contract between packlink and EVRi. Personally, I would go with the argument that you contracted directly with evri because the terms and conditions are pretty clear that the contract is formed with EVRi and so if the judge accepts this you are just applying your CR under CRA 2015, of which there has only been 2 judges I have seen who have failed to accept the argument of the CRA.   Evri cites their pre-existing agreement with Packlink and that I cannot enforce 3rd party rights under the 1999 Act. Evri has not provided a copy of this contract, and furthermore, my point above explains that the T&Cs clearly explains I have entered into a contract when i chose Evri to deliver my parcel.    This is fine, but again I would say that you should focus on claiming under the contract you have with EVRi as you entered into a direct contract with them according to packlink, as this gives less opportunites for the judge to get things wrong, also I think this is a much better legal position because you can apply your CR to it, if you dealt with a third party claim you would likely need to rely on business contract rights.   As explained in my WS, i am the non-gratuitous beneficiary as my payment for Evri's delivery service through Packlink is the sole reason for the principal contract coming into existence. I wouldn't focus this as your argument. I did think about this earlier and I think the sole focus of your claim should be that you contracted with evri and any term within their T&Cs that limits their liability is a breach of CRA. If you try to argue that the payment to packlink is the sole reason for the contract coming in between EVRI and packlink then you are essentially going against yourself since on one hand you are (And should be) arguing that you contracted directly with EVRi, but on the other hand by arguing about funding the contract between packlink and evri you are then saying that the contract is between packlink and evri not you and evri.  I think you should focus your argument that the contract is between you and evri as the packlink T&C's say.   Clearly Evri have not read by WS as the above is all clearly explained in there.   I doubt they have too, but I think their witness statement more than anything is an attempt to sort of confuse things. They reference various parts of the T&Cs within their WS and I've left some more general points on their WS below although I do think  point 3b as you have mentioned is very important because it says "Users can check the prices that different Transport Agencies offer for shipments and contract with the Transport Agency that best suits their needs on-line." which I would argue means that you contract directly with the agency. For points 9 and 10 focus on term 3c of the contract  points 15-18 are the same as points 18-21 of the defence if you look at it (as i said above its just a copy paste exercise) point 21 term 3c again point 23 is interesting - it says they are responsible for organising it but doesnt say anything about a contract  More generally for 24-29 it seems they are essentially saying you agreed to packlinks terms which means you can't have a contract with EVRI. This isnt true, you have simply agreed to the terms that expressly say your contract is formed with the ttransport agency (EVRi). They also reference that packlinks obligations are £25 but again this doesn't limit evris obligations, there is nothing that says that the transport agency isnt liable for more, it just says that packlinks limitation is set. for what its worth point 31 has no applicability because the contract hasn't been produced.   but overall I think its most important to focus on terms 3b and 3c of the contract and apply your rights as a consumer and not as a third party and use the third party as a backup   
    • Ms Vennells gave testimony over three days, watched by those affected by the Post Office scandal.View the full article
    • Punters are likely not getting the full amount of alcohol they are paying for, a new study suggests.View the full article
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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powergen electricity mix up


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Hi all,

 

I came across this forum a while ago and found it pretty handy for my problem then so thought i would see if any one could offer some advice for my current issue.

 

I'll try and keep this brief (but it'll be hard to...) : i'm a tennant in a 2 bedroom flat. I've been in this flat since 01/11/2005. I moved in at the same time as my flatmate and did all the usual about setting up accounts and such.

 

The problem begins with these accounts. The water and gas were done fine, but when we rang powergen about the electricity, they couldnt find any details for the property. All in all we rang them 6 times over this, and after the 6th time of asking and powergen insisting they dont have an account for the property, we gave up trying. So lucky us (or cheeky?) have not been paying for electricity up til now.

 

My flatmate left, and others have come in - now with my third flatmate since moving in myself. Thing is, this has now caught up with me because on monday 16th august, i get a warning of disconnection notice through the door. It was addressed to "thomas fish & sons" and plot 32, which i have since found out are the builders of the apartments. When i rang them asking what it was about, they said ignore it and it obviously been sent to the wrong address. The next day i get a call from someone else at powergen who said it wasnt the wrong address and could i check the meter serial number? So i did and called back on friday 20th august with the details. They matched.

 

The lady there said they have had an error on the account with their admin department and apologised for the mix up and said it was partly their fault. Now i want the matter sorting so gave her the current meter reading and the amount outstanding is £470 (is this good for 2 years?) Her next statement really surprised me: she said as it was partly their faulty for the original mix up and not keeping their records in order she said they would come to some arrangement to pay off the total amount in smaller payments.

 

Now i know this would happened eventually and have money set aside for when it did. I also know i am responsible for half that payment as my share of the bills so would happily pay £235 towards it. What i want to know is can powergen insist on me covering someone else half payment? The previous 2 flatmates have since moved on to god know where, but shouldnt powergen have to take some of the financial burden for their error? I know the bills are the responsibility of the tennants, but my arguement is, if these bill were sent on time the costs would have been split - this now cant happen due to their "admin" error.

 

i really would appreciate it if anyone could offer some advice on this matter about where i stand legally. thanks for reading.:)

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£470 for 2 years is very good! But still, under rules which came in in July this year, they're not allowed to bill you for more than 1 year backdated if it's their fault you haven't been billed, which it sounds from their post that they've already admitted is the case.

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oh right, thanks for that. i wonder if they have already done that and the amount they are asking for is just the last year?

 

anyhow, i'm sure i'll find that out when the bill and letter arrives explaining the charges. could you tell me what these rules are and who decides them so i know what to quote when i call?

 

thanks very much for your help by the way... :D

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The one year rule came into affect in July this year. With regards to the other tenant who was living there at the time, was their name on the gas account too? Have you or can you get copies of the tenancy agreement to prove that someone else was living at the property at the time?

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hi,

 

yes the tenancy agreement has both names on and the gas was in their name up until they moved out. also shouldnt be too hard to get copies of the agreement for everyone who has lived their since i moved in.

 

don suppose you know the name of this 1 year ruling in case i need to quote it do you?

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There is no specific name for it, just advise them that they cant backbill you beyond 12 months if they have made no attempt to read your meter or bill you in that time. They will certainly know about the 1 year ruling and should acknowledge it. I work for Powergen and we are all aware of this. Ask them for a manual bill quoting the billing period inclusive of meter reads. Looks to me also like they have only charged you for a years consumption but they should also provide you with a summary of charges.

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Hi,

 

thanks for that - i've spoken to powergen today and asked them why their charging for more than a year? they asked where i heard that from, but then said i was mistaken - they cant charge the the last 18 months.

 

has anyone any idea why they would say that?

 

i've found a copy of the "code" online and think i've found the section that applies to me:

 

"If the supplier is at fault, and the customer has not received a bill for more than one year, then from 1st July 2007 any outstanding amounts that relate to energy consumed more than one year ago will be cancelled."

 

seems quite clear there, so not sure why there could be some confusion over the dates?

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There is a potential question here as to whether the inq80's situation is covered by the Billing Code. If Powergen have created a bill and attempted to the read the meter and have sent it out in good faith to the builders and the builders have not informed Powergen of the change of address from a plot to a postal address, and in addition the builders have not rung to query the bill and advise that someone is now occupying the property then I don't think that this falls under the Code.

 

If Powergen have not created any kind of bill, or have not attempted to read the meter (ie not assigned a meter reader), then inq80 is covered. This issue here is that the code is a Backbilling Code - there is a time limit on how long you can wait before you produce an original bill for units used - sending to the wrong address in good faith is not included.

 

That said, if you can produce a copy of the tennancy agreement which shows that you are only partly liable, you should be able to get them to agree to only charge you for your part, with the arguement that you tried to set it up in joint names at the time. (You would not be able to do this if you had been able to set up an account at the time)

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thanks for that - i've written to powergen and am currently waiting for their reply. i'm hopeful this can be sorted out reasonably and so far i have to say powergen have been quite helpful.

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