Jump to content


  • Tweets

  • Posts

    • so the debt is statute barred then more than 6yrs since your last payment?  
    • what is an OCA letter? you follow post 2 as stated. dx    
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] ..............  
    • Which Court have you received the claim from ? Civil National Business Centre, Northampton Name of the Claimant ? CA Auto Finance UK Limited How many defendant's  joint or self ? One (self) Date of issue –  02 May 2024 Particulars of Claim What is the claim for – Unpaid car loan 1. By an agreement in writing dated 26 November 2015 and made between the Claimant and the Defendant, the Claimant loaned the Defendant a sum of money. The agreement was Regulated. 2. The Defendant failed to make payment of the sums due and the Agreement was terminated by the Claimant. 3. On the 7 February 2019 the balance due from the Defendant was £8,196,38. The Defendant has paid £0.00.       THE CLAIMANT THEREFORE CLAIMS  1. £8,196,38 2. Contractual interest to the date hereof £0.00 3. Further interest at 10.70 per annum (£0.00) per day until judgement or sooner payment. 4. Costs to be assessed. CLAIMANTS CLAIM £8,196.38                                         What is the total value of the claim? £8751.38 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Car Loan When did you enter into the original agreement before or after April 2007 ? After Do you recall how you entered into the agreement...On line /In branch/By post ? In Branch Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Creditor was FCA Automotive Services UK Limited Were you aware the account had been assigned – did you receive a Notice of Assignment? No and No Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? No Why did you cease payments? Unaffordable What was the date of your last payment? Feb 28 2018 Was there a dispute with the original creditor that remains unresolved? Yes (irresponsible lending and they did not supply all documents when CCA sent. The Terms and Conditions they sent as part of the request were different to the original Ts and Cs. Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No
    • Thank you. You contacted directly with the parcel broker so your best option is to proceed directly against them for breach of contract. I hope you have read enough to understand that you will not be able to rely on the Consumer Rights Act 2015. Do you understand why? Have Parcel to Go giving you a reason for declining reimbursement? Do you have anything in writing from your customer which shows that they did not refuse delivery and which identifies the actual circumstances of the situation?
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

WendyN vs. HSBC


WendyN
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6473 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello,

 

just letting you know that I have sent my first letter off to HSBC asking for a total of £1330 to be refunded to me. Thanks very much to you all for your information and advice - I wouldn't have been able to calculate the interest without you! I will keep you posted on how it all develops. Fingers crossed!

 

WendyN

 

PS: For anyone who uses HSBC internet banking: your last six years' statements should be linked to your internet account - just go to 'my statements' and work through them. It takes a while, but not quite as long as waiting for HSBC to do it themselves! :o)

Link to post
Share on other sites

Good luck :)

 

Keep us updated.

Please note that I am not a legal expert and all advice given is without prejudice and is purely my opinion only.

 

** Nationwide - £1821.15-PAID IN FULL - Aug 06 **

** Halifax Mortgage -£390 - PAID IN FULL - Nov 06 **

Lloyds TSB - MCOL issued 09/03/07 - £2953 + costs - ON HOLD....

 

 

 

Link to post
Share on other sites

yeah its just a standard response, dont worry about it,

 

carry on

HSBC- £4995, settled payment in full

if you found this post helpful, please click the scales (top right of post), ta ;)

 

if you're not sure what to do?, Read the FAQ's

Unsure about what to claim, or confused about overdraft interest? Charges explanation

Link to post
Share on other sites

  • 2 weeks later...

Hiya,

 

Second letter sent 05/07/06 giving them another 14 days to respond.

Response below received this morning 06/07/06 (must have crossed in post).

 

Question 1 - is this the standard scare tactics letter?

Question 2 - I have given them an extra 14 days to respond, but do I take it that this is the response, and it's a resounding 'no'?!

Question 3 - straight to the small claims court then, or do I need to send them a letter notifying them of my intention to do this?

 

Thanks for your help guys!

 

W

 

Letter:

 

"I write further to your letter ... blah blah blah...

 

Under the bank's charges tariff, the provision of cheque books and cards, the payment of cheques and Direct Debits, together with the collection of salaries and other deposits, all continue to be provided free of charge. A regular statement is provided free, in order that you may reconcile the figures with your own budget.

 

If there are insufficient funds available to meet cheques or Direct Debits however, the bank has to decide whether to return the items unpaid, or to pay the balance over the agreed limit. Similarly, the bank is aware that on occasions customers may need to access funds in anticipation of a salary or other deposit. For this reason the bank will allow a limited tolerance at cash machines and retail outlets in order to avoid embarrassment which rejection can cause. On each occasion the bank pays the balance causing the account to go overdrawn, or exceed an agreed limit, a fee of £25 will be applied, subject to a maximum of five fees per month, i.e. £125. If a cheque, standing order or Direct Debit has to be returned unpaid, a charge of £30 is applied for each item. This charge may be reduced to £10 if the value of the item is small.

 

We do not agree with your contention that the charges that have been imposed by the Bank consitute a penalty clause and are therefore unenforceable. The contract between the Bank and its customer is governed by HSBC's standard Terms & Conditions. In respect of unauthorised overdrafts, the relevant clauses are 7.11 to 7.18. In these circumstances, there is a process that involves the Bank considering whether or not to pay the item. A fee is payable for this and the fees are set out in the published price list.

 

We enclose a copy for your reference, etc. etc. ... ...

 

I can confirm that the charges have been applied correctly and it is not the bank's usual policy to refund charges correctly applied in accordance with our published tariff. Therefore, I am unable to offer any refund of charges, may I suggest that you ensure your account operates within your overdraft facilities from now onwards. This will ensure that no further items are returned unpaid, and no further charges applied.

 

Naturally I would not wish to see you inconvenienced in this manner again, particularly as you can enjoy charges-free banking when your balance is maintained in credit, The bank has a number of methods available through which you can monitor your account, these include internet banking and telephone banking, in addition to our traditional branch network. Balances can also be obtained through our extensive network of cash machines.

 

Thank you once again for taking the time to bring your concern to the bank's attention, blah blah blah ... ... "

Link to post
Share on other sites

pff , its a standard letter, ignore and continue with your timetable, so wait for 14 days being up then go to MCOL, provided your second letter was LBA right?

HSBC- £4995, settled payment in full

if you found this post helpful, please click the scales (top right of post), ta ;)

 

if you're not sure what to do?, Read the FAQ's

Unsure about what to claim, or confused about overdraft interest? Charges explanation

Link to post
Share on other sites

Yes, it was the one that ends with:

"I require repayment in full of this money and removal of the default notice. If you do not comply fully within 14 days then I shall begin a claim against you for the full amount plus interest plus a claim under ss.7 and 13 of the Data Protection Act 1998 plus my costs and without further notice."

They have until 21st July then!

Will keep you updated,

Wendy

Link to post
Share on other sites

Yes, it was the one that ends with:

"I require repayment in full of this money and removal of the default notice. If you do not comply fully within 14 days then I shall begin a claim against you for the full amount plus interest plus a claim under ss.7 and 13 of the Data Protection Act 1998 plus my costs and without further notice."

 

They have until 21st July then!

Will keep you updated,

 

Wendy

you didnt mention anything about a default notice, or is it that you just copied it straight here from the library?

HSBC- £4995, settled payment in full

if you found this post helpful, please click the scales (top right of post), ta ;)

 

if you're not sure what to do?, Read the FAQ's

Unsure about what to claim, or confused about overdraft interest? Charges explanation

Link to post
Share on other sites

  • 3 weeks later...

Hello,

 

received another response from HSBC, telling me to s*d off... (I'm paraphrasing, obviously!) So now I've given them the full 28 days, and I'm about to make a claim on Money Claim Online. Am a bit nervous, and want to make sure I'm doing this right. Does this sound OK?

 

"I have a contract with the HSBC Bank dated 1993, conducted on their standard terms and conditions. HSBC’s charges are a disproportionate penalty and therefore unenforceable as they are contrary to common law. Despite repeated requests, HSBC has not been able to justify them. As a disproportionate penalty they are invalid under the Unfair (Contracts) Terms Act 1977 s.4 and under the Unfair Terms in Consumer Contracts Regulations 1999. Para.8 and sch.2(1)(e). In the event that the charges are not a penalty then they are unreasonable within the meaning of the Supply of Goods and Services Act 1982 s.15. I wish to claim £1,052.00 in charges taken by the HSBC over the last 6 years, plus £278.14 in interest levied on them. (Cost breakdown available if required.) I claim interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from 16/06/00-20/06/06: £252.43 on the charges and £42.62 on the interest, making a total of £1625.19. I also wish to claim interest at the same rate up to the date of judgment or earlier payment at a daily rate of £0.22."

A couple of extra questions - up to now I have been sending the letters to

Mr. M Bowden

Customer Service Manager

HSBC Bank plc

Customer Credit Services

Sheffield S1 2US

Do I put his name on the claim?

Also, how do I attach the breakdown of costs if I'm claiming online? I have referred to it being available in my statement, is this enough?

Thanks for your help,

Wendy

Link to post
Share on other sites

Hi chaps,

 

have found elsewhere on the forum that the correct address for MCOL is:

Mr. David Lewis,

Head of Customer Relations,

Level 36,

8 Canada Square,

London,

E14 5HQ

 

and here's my final wording, adapted from the guide in the FAQs section

(with the right number of characters & lines - what a hassle getting that right!)

 

"I have a contract with the HSBC Bank dated 1993,

conducted on their standard terms and conditions.

HSBC’s charges are a disproportionate penalty and

therefore unenforceable as they are contrary to

common law. Despite repeated requests, HSBC has

not been able to justify them. As a disproportionate

penalty they are invalid under the Unfair (Contracts)

Terms Act 1977 s.4 and under the Unfair Terms in

Consumer Contracts Regulations 1999. Para.8 and

sch.2(1)(e). In the event that the charges are not a

penalty then they are unreasonable within the

meaning of the Supply of Goods and Services Act

1982 s.15. I wish to claim £1,052.00 in charges

taken by the HSBC over the last 6 years, plus

£278.14 in interest levied on them. (Cost breakdown

available if required.) I claim interest under section

69 of the County Courts Act 1984 at the rate of 8%

a year from 16/06/00-20/06/06: £252.43 on the

charges and £42.62 on the interest, making a total

of £1625.19. I also wish to claim interest at the

same rate up to the date of judgment or earlier

payment at a daily rate of £0.22."

 

Not sure where to attach the schedule of costs, so have referred to it and will send it if they need it. I'm about to submit the claim, and will open a 'parachute account' aswell, as various forum people have recommended.

 

I'm a bit worried though, about getting my account closed down for 'commercial reasons' (i.e. I've annoyed them). I have an overdraft, which I just wouldn't be able to pay off without getting the charges refunded.

 

Is it likely that they will close it down BEFORE refunding anything, just out of spite? If so, I may be in trouble... Or will they have to wait until legal proceedings are finished before doing this?

 

Thanks again for your continued support, everyone...!

Link to post
Share on other sites

Well, according to someone else on the forum, the bank closed his account AFTER they refunded him, so here goes...

 

MCOL claim submitted tonight, will keep you posted...!

 

HSBC Letter sent: 19/06/06

LBA Letter sent: 10/07/06

MCOL claim submitted: 25/07/06

Link to post
Share on other sites

Hi guys,

 

The HSBC have 'acknowledged' my claim on 31st July - I think that gives them an extra 14 days to respond. They haven't asked to see the breakdown of charges yet though. Was thinking of faxing it through to them anyway though, as I'm off on holiday at the end of the week. Will keep you posted...

 

W

 

HSBC

HSBC Letter sent: 19/06/06 - £1,330.14

LBA Letter sent: 10/07/06 - £1,330.14

MCOL claim submitted: 25/07/06 - £1625.19

Link to post
Share on other sites

Good morning everybody,

and what a fine and lovely morning it is!

 

I received the following letter today from DG Solicitors:

______________

We are instructed by HSBC Bank plc in respect of the claim you have recently issued.

 

HSBC is entirely confident that its charges are reasonable, are properly and fully disclosed in its terms and conditions, and that it would successfully resist any challenge in the Courts in relation to them.

 

HSBC is, however, mindful of the management time and irrecoverable legal costs associated with litigation in the small claims regime. For those commercial reasons alone, and without and admission of liability whatsoever, HSBC is prepared to make a payment to you in the sum of £xxx.xx [note: this was the full amount of the claim, including the moneyclaim online fees] representing the charges applied in full and final settlement of this matter. HSBC does, reasonably, require your confirmation that you will treat this payment as confidential.

 

If you accept this proposal please sign and return the enclosed copy of this letter to me and I will arrange for a refund to be made to you.

 

Yours faithfully

 

DG Solicitors

 

I accept the sum of £xxx.xx in full and final settlement of my claim against HSBC. I agree to keep the fact of my claim and HSBC’s ex gratia payment strictly confidential.

 

Signed ………………….. Dated ………………..

_________________

 

YAAAAAAAAAAAAAAAAAAAAAAAAAAAY! How cool is that?!

 

As other people on the forums have pointed out, there is no reason why I should have to sign a confidentiality agreement, seeing as it's my money in the first place. I will therefore be sending the following letter to them tomorrow:

____________

Dear 'DG Solicitors',

 

I refer to your letter dated XXX (your reference DMD). As I have previously advised your client, I am happy to receive repayment of monies taken from my account by HSBC and will therefore accept the payment you have proposed of £xxx.xx as full payment of the amount owed to me. Once that payment is made, I will consider this matter resolved and closed.

 

I do not feel it necessary, nor do I intend to sign any confidentiality or non-disclosure agreement as you have proposed.

 

Yours faithfully,

 

Name

Address

__________

 

Thanks to Cowboy and his extremely informative thread:

My successful claim against HSBC (full record)

 

Still can't quite believe that they are going to give it back! I'm off on holiday in a couple of hours, so this is a lovely surprise. Will let you know once I've got it all confirmed with them, and Consumer Action Group will definitely be getting a donation!

 

Thanks again for everything,

 

Wendy

Link to post
Share on other sites

fan blinking tastic well done

WHEN THE WORLD GETS IN MY FACE I SAY HAVE A NICE DAY :lol:

 

MY SUCCESSESS

HSBC £5,735.35 :D

MUM IN LAW £2112.00 WIN FROM HALIFAX :grin:

MUM £3580.00 WIN FROM NatWest :grin:

AUNTIE 2 NATWEST WINS £1865.00 AND £2541.00

EQUITA BAILIFFS £293.00 REFUND :grin:

MBNA £871.16 WON WITH CI AT 24.49%

WELCOME FINANCE CHARGES £600 APPROX didnt even need letter lol

CAP ONE WON WITH CI AT 29.9% £994.26

 

CLAIMS ON THE GO AT MO

mbna ppi

NatWest cc at mcol (ppi next)

welcome ppi

first response charges

 

IF I HAVE HELPED IN ANY WAY HIT THE SCALES IN BOTTOM LEFT CORNER THANK YOU ;)

Link to post
Share on other sites

  • 2 weeks later...

Hello,

 

waited until Monday to send my reply to DG solicitors in the end, as I didn't want my bank account to be frozen or anything horrible whilst I was on holiday. Looking at the posts on these forums, HSBC try all sorts of tricks. I am now waiting for the money to paid into my account, and have my letters with my new bank account details for all my direct debits ready and waiting, should they try anything. Will let you know when the money is paid in...

 

W

Link to post
Share on other sites

Hello,

 

All the money has now been paid in.

 

However!

a) I received a letter from DG Solicitors this morning, thanking me 'for returning the signed settlement letter'. So I sent a letter back first thing this morning setting them straight, enclosing copies of the unsigned letters just to make sure! Anyone else receiving these letters - beware of HSBC trying to make out that you signed their agreements anyway!

b) I have just gone into MCOL to say that I had settled the claim, and got the following status update: Defence

You are unable to take any further action online on this claim.

 

The Defendant disputes the whole amount you have claimed. Your claim cannot proceed online and will be transferred to the appropriate court for continuation. You will receive confirmation to where the claim has been transferred to shortly.

This is inaccurate, as HSBC have in fact settled out of court, within the 28 day deadline, which doesn't expire until next Thursday.

 

I certainly haven't done this - and I don't know why they would have.

 

Any ideas?

 

W

Link to post
Share on other sites

Hi again,

 

just DG Solicitors putting a defence in straight away that they had settled out of court. They were quick off the mark - the money only went in that day!

 

Cheers for your help everybody!

 

Wendy

 

HSBC

HSBC Letter sent: 19/06/06 - £1,330.14

LBA Letter sent: 10/07/06 - £1,330.14

MCOL claim submitted: 25/07/06 -£1625.19 + £120 costs

HSBC Settled in full 17/08/06 - £1745.19 - yay!

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...