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    • go do a Direct Debit Guarantee Clawback to your bank if you've now got control of his bank account finny.
    • Hello, Just to check I understand things right, he moved to a nursing home, you then kept paying the rent for a period of time whilst you sorted his belongings. You have asked to give notice and asked for backdated payments of rent from when you first asked which went ignored? They are still taking rent payments.   Have I understood correct?   If I've got anything wrong please correct me.
    • I contacted Sanctury housing in August 2023 after informing them my father in law who had Dementia had moved into a Nursing home December 2022. We kept the flat for 8 months until such a time we could accomodate some of his furniture that my wife wanted to keep. I contacted them in August 2023 to let them know the situation by email as I was the named person that could speak on his behalf. I informed them that we had left it to late for POT and were seeing a solicitor for Deputyship of his financies. I asked them what information would they need in order to give notice on the flat and we could provide details of his condition and nursing home. This went ignored I left it a month and then called them October 2023. I was promised a call back from a manager over the next few days. This never happened and it was end of November when I contacted them again and they had no record of me calling them. I explained the email and again I was told the local manager to the area would call me. This never happened and I ended up emailing them in January 2024 with a copy of the email from August. Again this went ignored and I had explained to them that we couldn't just go to the bank and stop the DD as we had tried. This email again went ignored. I then had a letter written to our home address in February asking us to get in contact with them (local manager) as they were concerend nobody was living in the flat. He had an email address so I copied in the last 2 emails to say I had been trying to give notice since August 2023. I also stated that I would like the rent that was paid from August 2023 refunded back to his account as I had officially tried to give notice then and it went ignored. He replied to us about wanting to look at the flat then notice could be given once he had contacted the nursing home to confirm he was actually living there now. Notice was giving for the 22 March 2024 and this would be when rent would stop and no further payment would be taken by this point. The fact I asked to be back dated went ignored. I have since noticed on 2 banks statement for April and May that they are still taking Rent payments of £501 from his bank. Further to this which seems very strange. He was with Eon Next for his utility bill again we were having problems getting this stopped as they needed a named person on his account which there wasn't one despite me managing his online account for him. I didn't check the email address that often that I used to set it up and went to check as noticed the credit he had built up with not living there was all getting refunded in February. The email said £600 would be refunded to his account with a (sorry you are leaving us message) but how can he leave as nobody but himself had access to speak with them. I also noticed the lady in the flat above him had a letter from her bank sent to his address with his address details but his name which was dated 4th March well before we had given notice and it said (thank you for giving us your new address details) we have set all this up for your account.   So Sanctuary housing must have been aware he wasn't living there from the ignored emails for the lady above to start changing address details to move into his flat before the housing manager had even got in contact to ask if anyone was living there. What I basically want to know his do we have any legal standing to claim the rent back from when I first contacted them in August 2023? There is roughly £3000 to come back  
    • lowell letter = we've mugged you once - why are you not paying this other debt....😎
    • i see you are posting this all over the internet too. here you say it was returned by the safety camera dept UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please? WWW.FTLA.UK UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please?  
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Me V Barclays


Scubadoo1
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Hi all - need some help

 

I have got the defence letter from court re Barclays with usual stuff.

 

The letter states

 

IT IS ORDERED THAT:

 

The filing of an allocation questionnaire be dispenced with in this case unless the Distrect Judge at the court of transfer orders otherwise.

 

court will be Hitchin

 

What does this mean?

 

Sorry to be so dumb!!!

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Hi scubadoo.

 

Welcome to the site. I would suggest that you have a read through the FAQ's. It would be extemely helpful if you could post up a brief history of your claim and the process that you have followed. An AQ is the form that you fill in that will decide which track the case will take, small claims/ fast/multi. You have claimed via MCOL so the AQ process will not be needed unless the judge at your court orders you to fill one in. However you may still need to pay the AQ fee. Look through as many threads on here as you can and get familiar with the process. This is basically a self help site but we are there when you come across problems.

 

Good Luck

 

Trucker

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

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Hi Scuba and welcome to CAG! :)

 

This means that you filed online MCOL and now that Barclays are Defending the case, it has been moved to your local county court. This is normal.

 

At this point, it's saying you don't have to fill in an Allocations Questionnaire (the form that helps coourt decide which way to proceed with case) BUT that your local court judge may decide when he looks at the claim, that he does want one filled in.

 

Just wait for the next letter from the court - it will either

a) Give you a hearing date (normally a Directions);

b) be a Notice asking you to submit more information;

c) be a Notice asking you to fill in a AQ (the form will be sent with Notice)

 

I recommend you read through http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

 

Have you followed all the steps up to now from this site or have you followed guidance from somewhere else?

3 Active Claims:

Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay

Barclays Refund of Bank Charges (Joint account) - Awaiting court date

Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.

 

 

3 Wins :

Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)

HSBC (on behalf of brother)

Settled Out of Court - £3,874.76

Alliance & Leicester (on behalf of friend)

Settled Out of Court - £723.41

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It means you don't have to file an AQ. Wait for the court to send you directions.

In Hitchin's case it will be this:

 

Before District Judge Field sitting at Hitchin County Court:

It is ordered that;

The claim be stayed as it makes no serious attempt to comply with CPR 16.4(1) by setting out a concise statement of the facts. (stylised particulars do not constitute compliance). The claimant must amend or substitute the particulars of claim by setting out the case and by including details of the charges complained of, how they are calculated and in what circumstances they were incurred.

 

The claimant should note that sending copy correspondence and/or copies of bank statements will not suffice.

 

The claimant has until 4pm XX/XX2007 to comply with this order. In default the claim will be struck out without further notice."

 

This is because Judge Field never accepts particulars of claim filed at MCOL.

 

You will have to send a fuller POC. See here:

http://www.consumeractiongroup.co.uk/forum/abbey-bank/71394-abbey-national-me-defence.html#post661174

 

which includes the following

 

Details of The Charges Complained of:

 

The type of charge, the amount and date of each charge are listed in the schedule of charges attached

 

How The Charges are Calculated:

 

The charges have been debited in accordance with the Defendants Terms & Conditions

 

The Circumstances in which the Charges were incurred are as follows:

 

Unauthorised O/D Fees

This is when you have an overdraft or not and you go over that. The bank charges through charging periods which last a month and the charge goes out at the end of the month.

 

Unpaids Out

This appears on the statement and is when there is not sufficient funds in the account the previous working day(mon to Friday) to cover either a cheque, a direct debit or standing order to cover the amount going out. The bank "bounces" or does not pay the item and you get charged for it.

 

Paid Referral Fees

This is when an item is, rather than bounced is paid which takes the account over an agreed or unagreed overdraft

 

and enclose a detailed schedule of charges. Use the Simple S/S here:

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/182-interest-calculation-spreadsheets.html

 

See here for a visual guide:

http://www.consumeractiongroup.co.uk/forum/barclays-bcard-woolwich-successes/7226-maisielou-barclays.html#post50088

 

When entering your charges, don’t delete anything first. Just overwrite the existing examples: type of charge, amount and date.

 

The ‘Days Since’ and ‘8% Interest’ columns will be calculated automatically

 

Save it and print out as your schedule of charges

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Thanks

 

I started the process off myself, as I am claiming for our Buisness account for the last 5 years.

 

I took all the charges off the bank statements and hidden in our commission charges, did a spreadsheet, worked out 8% interest and sent it off to Barclays asking for our mony back. (This was from a template I found on the web but is very similar to this forums one).

 

Barclays offered half

 

We said no and asked them to send the mony or we would go to court and to give us a full responce within 7 days

 

Got no reply so phoned Barclays who said thay had not received the letter

so I faxed it and got confirmation that they had received it

 

No respose for 3 weeks

 

Filled in online claim with words similar to what you guys recommend.

 

22 days passed looking good, then day 23 Acknoladgement!!!

 

Again 13 days passed looking good, then day 14 Defence!!!

 

No court date yet just a transfer to Hitchin court and getting a bit scared......

 

 

Claimingfor £3,000+

 

Looking forward to your help

 

Sorry for typo's

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Scubadoo

 

You have come to the right place. Could you post up the first 3 points of Barclays defence. Just want to chaeck that you are not being asked for anything.

 

Trucker

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Hi Trucker

 

Defence

1. The particulars of claim do not provide details or particulars of the account in question and / or the precise charges alleged to have been unlawful, or the date thereof. To the extent it is alledged thet the Claimant incurred bank charges on the claimants account for unauthorised borrowings (whether unpaid fees for returned cheques, "paid referral fees" or other such fees), the defendant puts the claiment to strict proof of each charge and the date thereof.

2. The particulars of claim are summary in nature. Accordingly, this defence is summary in nature and the defendant reserves the right to amend this statement of case in due course.

3. The defendant is entitled to charge the claimant for unauthorised borrowings by reason of its standard terms and conditions. The claimant accepted the same when the account was opened, including (in particular but without limitation) the following terms and conditions (which are summarised):

a. The defendants right to charge a paid refferal fee where the defendant pays an amount (either by compultion or election) which causes the accout to become overdrawn - £30 per item (previously £25)

b. The defendants right to charge an administration feeif any cheque standing order or direct debit cannot be paid because of insufficent cleared funds in the account - (£35 per item previously £30)

c. The defendants entitlement, if the claimany becomes overdrawn without an overdraft limit, to charge interest at the unauthorised borrowing rate on the excess balance.

4. The defendats standard terms and conditions give the claimant a fair and transparent view ETC.....

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Scubadoo

 

You need to send both the court and Barclay's an upto date Schedule of Charges. If you sent 1 before you filed at court this will not have been passed onto Barclays litigation team.

 

Trucker

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  • 4 weeks later...

I have done the schedule and the longer version of the POC paid hitchin £100 on time, sent in the POC on time and copied the lot to Barclays.

 

This was all done before the 7 Aug and I have heard nothing more.

 

In light of the OFT what should I do now?

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