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welshcakes

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  1. I've just been told by their customer services that they can't talk about my case over the phone and it all now has to be done via email which is fine except they don't respond in a timely fashion. I have threatened court action but in the same email offer them a settlement figure for partial refund (repair costs in region of £200 on a £350 laptop is uneconomical in my eyes) or a replecement laptop. I would be extremely happy to be offered vouchers back in order to purchase a laptop of like for like or better specs but somehow, I think I have months of wrangling. It's my daughte
  2. My laptop has gone kapuut after 14 mths. It was repaired twice by P C World within the 12 mth period but I am now locked in battle with them with respect to the onus being on the consumer to prove fault. As a diagnostic report that they demand I get from an independent enigneer will cost around £50, I am waiting to hear whether they will refund all my costs associated with obtaining the report - providing the report confirms it is a hardware fault for which the retailer is responsible ... which I already know it is (sigh). P C World would do far better to simply take the bloomin thi
  3. We received a telephone call from ATOS yesterday evening. We were wary as we had received no contact from JobCentrePlus advising us who this company was etc. Having looked on the net, I now find they are a legitimate private company contracted by the DWP to carry out medical assessments. Okay, so we point out that my husband underwent one of these hoe visit medicals only about 4 months ago for the purposes of DLA so why does he need to go through the stress of another one? Apparently, DWP and DLA are incapable of sharing records when it comes to efficiently coordinating claim proof.
  4. Hello all, Here's one for you concerning an Acer Aspire recondtioned laptop that my daughter ( a uni student) purchased online from PCWorld approx 1 month ago. The first thing she did was visit her local PCW store to exchange the mains lead - they had sent the wrong type, no problem there. She has just settled into her rented house, got broadband on and wanted to fire up the laptop to get it organised ready for the impending term. Blue screen, Windows error message, shut down. This happened several times before she gave up and cried on the phone to me! PCWorld aftersales (3
  5. It seems to me that for every new rule, two more are made to counter it; it's just an ever increasing mountain of layered form filling and confusion for the honest recipient whilst provided added methods for the unscrupulous to manipulate the system.
  6. Hi Mrmarmite

     

    I'm intending to file against harassment as well - I can't locate any POC on the site and whilst I can create one, if you know of a well constructed one already out there, could you direct me to it?

     

    Seems to me, not many people actually take legal action and just send letters and complain to OFT etc even though I understand the small claims courts are pretty hot on stamping out harassment.

  7. Puckanan Clark & Wells In a nutshell, British Gas (yes them again) have incorrectly applied gas usage in my name to a property - £75.00 I had already received my Final Bill (Dec 18th) which infact was a credit cheque. Next I find BCW letter on my door mat (for my own home, not the property regarding the gas bill). I immediately advise in writing to BGas that account is in dispute. I immediately ring BCW and advise account in dispute. I receive three calls within 10 days and finally state I am no longer prepared to discuss over phone, please put in writing. They m
  8. Don't know if this is anything to do with your particular situation however I found this : ISPreview - UK ISP's Served with Court Order to Reveal User Details
  9. Hi both Thank you for both replies. I think the LA has me tied up for at least 3 mor months (see below). I am reluctant to even consider any exit fee as the agent has does absolutely zip and may well have not existed apart from introducing the tenant - they have had more in the 10% monthly fee so far than the entire introductory fee so they are well in front for doing zip. The T&Cs does say: "This agreement will remain in force until terminated by service of three months notice by one party on the other prrovided that the Agent may terminate this agreement forthwith an
  10. Unless it's changes since I used it, there is no check apart from having to activate an email to your email address where you are the buyer. In the case of sells, it used to be that you had to have at least 10 purchase transactions before you could sell and that you had to register your credit/debit card details. With Paypal. it suggests that the buyer has a level of protection as anyone receiving your money via Payapl will have had to go through a bank account verification process. Perhaps it's changed now, I haven't had the need to buy lately! One this is for sure, I would n
  11. Thanks Joa, makes sense about IS being stopped. Whilst I don't receive child maintenance myself I know from past experience that there are lots of PWCs who are on benefits and receiving arrears as part of their regular CSA payments. Do the DWP recognise the arrears as being ignored in the calculation?
  12. Hi All I have been renting my other property since Jan this year - done through a Letting Agency as I had never been a landlady before. Tenants are lovely but Letting Agent was like the Scarlet Pimpernel when either we or tenants tried to contact. Anyhow, I signed agreement with LA prior to tenancy begining and shortly after recived a confirmation in writing that there was a 6month tenancy with Mr & Mrs tenant. Apart from passing on the rent (minus their 10% fee), the LA haven't contributed anything to the relationship. The tenants phone us if they have any queries or
  13. Please help me get my head round the logic of this. As I understand, any CSA money received is retained (barr £10) where the recipient is also on IS. So, say someone is receiving £200 a week in CSA, how does the benefits agency justify retaining £190 of it - that's more than the IS being received? Does that not work out as the benefits office making a profit? Also, what about CSA that is made partially up of arrears. Say someone receives £200 a week but that £50 of that is arrears relating to a period prior to the recipient being on any sorts of benefits. Surely, that protion must la
  14. Hi both Differing opinions which is always good to hear. I believe that the design is flawed and as such poses risk of injury whilst in normal use. Wickes state that they are a supplier to the DIY consumer, not just the trade so IMHO their products should be designed to be installed and used by the ordinary man in the street. I will retain photos of the faulty product and make a follow up enquiry in a month to see whether Wickes has investigated the item's satisfaction as 'fit for purpose'. With regard to treatment Conniff, I am ex medical staff and was able to self treat and m
  15. Hi All Just a quick opener as I am unfamiliar with Consumer Law and reasonable expectation for compensation. Purchased a swivel mirror from Wickes Store last month. Installed it and next day when angling mirror it sjattered unde finger of left hand and shard of mirror glass split top of finger. Stemmed blood flow, removed sliver from finger and dressed injury (only a half inch cut). I wrote to Wickes requesting 3 things: The product line be tested to ensure fit for purpose and withdrawn if not; Reasonable recompense for injury (photographs offered); A ful refund.
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