Vouchers. any advice?

[mogwai_no5]

I had a daewoo 21 inch flat screen. Purchased 3 years ago with a full 5 year warranty. After a lot of mistakes on their part, mostly with bad communication by in store employees and call centre staff TV was sent away eventually.

 

I was suppose to receive £150 worth of vouchers but they sent them to the wrong address so I now need to fill out a disclaimer. The annoying thing is I have spent around £40 on phone calls during the situation. As I have changed addresses between now and purchasing teh TV plus warranty the address on the warranty is wrong. Each time i called in ( even the very first time) I had to state my old address but then proceeded to state my new one so that they could have my new address on record for incase of any confusion. Now seeing as I called around 6 or 7 times by this point (each time stating my current address and specificly pointing out that the address they have is my old one) I was surprised when the currys branch where i bought the TV called me up to clarify the address where the vouchers are to be sent. Unbelievably they STILL sent it to the wrong address so i now need to wait for and fill out a disclaimer. Now the disclaimer i require to fill out due to their mistake has not been delievered (been waiting 10 days) and so I had to call again to get a new one sent out. I have not had a TV for almost a month now, spent a lot of money on calls and caused quite a lot of stress. My TV is available on their website but not in my store and though it is available for £150 surely i deserve some compensation? I don't even trust currys for anything anymore let alone buying a new TV from them online (aka having something delievered to an actual address by them) and would much prefer the money so I could purchase my TV elsewhere. Anyone got any advice on maybe getting the money or getting more value on the vouchers? or should i just count myself lucky to be even getting my vouchers (.... once this magical disappearing disclaimer comes in that is )

[ForestChav]

Did you notify "CoverPlan" of the address change?

[mogwai_no5]

not entirely sure. talked to the 0870 154 1541 mostly I think but had to also call the tech guys. Every time though they stated that they had changed their records and not to worry about it. Seeing as after say 3 calls and your new address is still not down as the delivery address you get worried and clarify details quite vigorousaly during each call. Still not received either disclaimer that were sent out so not sure what to do now. contacted old address which were student halls and they said that all mail sent to ex residents were mailed back to sender. I assume currys have their vouchers back now.

[ForestChav]

TechGuys can't amend the Coverplan system though, they can only amend their own. When I worked there (before they changed name) at least we couldn't, and when dealing with a voucher request through the coverplans (normally six week rules on PCs) then one of the things they commonly failed (or to rephrase, did not go to plan) on was a discrepancy on the address through coverplan...

 

I suspect you need to notify them, as their records haven't been amended

 

Can't remember the number, but they will have it on the lists.

[bluelotus]

Golden rule in all circumstances like this is to put it in writing. The address is on your paperwork, or failing that, ask in branch for the correct contact.

And by the way, under "Whatever happens" the repair time is limited to 21 days, regardless of the product.

Vouchers will be issued as quickly as possible but, the process is governed by the administration and they can have the occaisional hiccup! However, most branch managers will be glad to "sell" you the replacement product by normal payment methods and refund/resell later using the vouchers as a replacement for the original payment. I can only state from experience, ask politely, make friends with the branch staff and they will help. Nobody begrudges you a working product, nor do they want to annoy you or cause you any distress. Life is too short for that!