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    • Write to the IPC complaining that UKPC have not observed the requirements of PoFA . IPC  Waterside House, Macclesfield SK10 9NR Dear IPC, I am writing to complain about a serious breach of the Protection of Freedoms Act 2012 by UKPCM. I feel that as it is more a breach of the Act rather than not just  complying with your Code of Practice which is why I am bypassing your operator. Should you decide to insist that I first complain to your operator, I will instead pass over my complaint to the ICO and the DVLA . My story starts with being issued a windscreen PCN on 8/3/24 which was almost immediately removed and a second  PCN was then  sent by post on 13/3/24  [deemed delivered 15/3/24] which I did not receive and had to send an sar to have that particular mess revealed later  but that is not the reason for my complaint. UKPC then sent a Keeper Liability Notice dated 12/4/24 warning me that as 28 days have now elapsed, I as keeper am now liable for the charge.  This is in direct contravention of PoFA since the keeper does not become liable to pay until the day after the original PCN is deemed to have been given which would have been 13/4/24 -a Saturday ]. Not only does it not comply with PoFA but it fails to adhere to your Code of Practice and is in breach of their agreement with the DVLA. You will be aware that this is not the first time that UKPC have fallen foul of the DVLA and presumably yourselves. I have included copies of both Notices for information. You will realise the seriousness of this situation if this is standard practice from the UKPC to all motorists or just those where windscreen tickets are involved since the Law regarding PoFA is being abused and is unfair to misguide motorists. I await your  response which I understand will usually be within a week. -------------------------------------------------------------------------------------------------------------------------------------------------------I would think that should be sufficient for the IPC to cancel your PCN though  you should await comments from the Site team before sending your complaint. Don't forget to include both PCNs.  
    • Hi DX, Sorry, fell asleep as I was up all night last night writing that statement. Yes, I attached the rest of the witness statement on post 50, bottom of webpage 2. That's the important part.  It looks like the lawyer who wrote Erudio's Witness statement does not work for them any more. So, I'll have another lawyer representing instead. Not sure if I can use Andy's hearsay argument verbally if that happens.... I did not put it in writing. Apart from not sending deferral forms, my main argument is that in 2014 Erudio fixed some arrears mistake that SLC made and then in 2018 they did the same mistake, sent me confusing letters. What is the legal defence when they send you confusing material?
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    • That isn’t actually what the Theft Act 1968 S1 actually says, BTW. https://www.legislation.gov.uk/ukpga/1968/60/section/1 (1)A person is guilty of theft if he dishonestly appropriates property belonging to another with the intention of permanently depriving the other of it;   The difference between what you’ve said and the Act? a) intent to permanently deprive rather than  just depriving (which is why the offence of “taking without consent” was brought in for motor vehicles, as otherwise "joyriders" could say "but I intended to give it back at the end") b) dishonesty : If I honestly believed A's pen belonged to B, and took it and gave it to B - B might be found guilty of theft but I shouldn't be. 
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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B & Q Home Delivery


Rob S
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I am having fun and games with B & Q. They delivered some bedroom furniture on the 3rd June. However 2 items were missing. This was identified by the driver. I phoned their home delivery service and told them of this and they offered me a delivery date of the 5th July!!:mad: I asked to speak to a supervisor but I was told none were available. I told the lady to get one to phone me the next day. You can guess what happened.

 

I've taken this up with their customer service team and they have managed to bring the date forward to the 28th June. About as much use as a chocolate fireguard to me. Does anyone have any suggestions as to what to do next? I'm tempted to phone up the credit card people and dispute the payment.

 

Thanks in anticipation.

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I would contact them and tell them if they don't get the missing bits out pronto - as in in the next few days, you'll cancel payment and then can come and collect the rest of it, at their expense, at a time that suits you. cheeky sods

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The bummer is that my partner and I searched long and hard to find the furniture items we wanted, so we are loath to get them to come and pick the stuff up, but I think if we dispute the payment with the credit card company, that might cause B & Q to pay attention.:)

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  • 4 months later...

I'm experiencing much the same difficulties as yourselves with B&Q - do you have an update as your complaint was in June.

On 11/8/06 I ordered AND PAID FOR 27 items and was given a delivery date of 25 October [10 weeks!!] but said OK - plenty of work to do before then, so go with it. What happened on 25 October: 5 Items delivered, no explanation as to what has happened to the remainder and no explanation as to why they didnt tell me when I contacted them on 23 October. Like you I dont really want to ask for a refund, but am going to ask for some sort of compensation as I had a guy there on the day after the delivery date waiting to fit the kitchen doors for me. Would really appreciate if you could let me know your outome.......

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