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    • Resume payments with the debt collectors? You say not to pay dca though do you not? 
    • yes they mostly would be enforceable, but that wasnt the point. even if they get a CCJ the very worst they could have done is get a restriction k which is useless to them. doesnt hurt anything. the CCJ would remain on file for 6yrs yes, but then gone same as a DN. the rest k charge does not show at all. and even so, the idea was to get your debts issued a default notice ASAP, them RESUME payments.. the advise is NOT conflicting, just you don't read things properly or understand.  oh well. dx
    • This is the dilemma I had then and still have it. The bit that stopped me was the post 2015 comments about them being enforceable now in most instances which I feel hasn’t been answered unless I am missing something. the bonus I guess is not all credit agreements now will be chasing me so less people chasing me down so to speak. this is the problem as there is conflicting messaging out there it is hard to plan a strategic way forward 
    • In 2017 my wife was given PIP and I finally, officially, became her carer. In 2019 she was reviewed and we were told it would be done by phone to make it easier for her as she has mobility issues and anxiety. The review was very simple, Has anything changed? No, ok, we'll stay as you are then. In 2022 a second review, this time by phone again but with an awkward given at the end for 5 years. Today, we got a new review letter (I know wait lists are bad, but I dont think the wait will take til 2027 for a decision). We're a bit confused because it's a letter, not a phone call as before. The form is just questions that ask "has anything changed" Now, since 2017, nothing has changed except we had our home adapted via disability grant. This was noted in the phone calls. So we should really write that nothing has changed in the last 2 years. The adaptations have been mentioned in both previous phone reviews, but not in writing so I guess we should bring it up. But we feel that they want us to explain everything as if it were a new claim again... And are worried if we miss something in the original claim or the phone calls she will risk losing part of the award (a 2 point swing could be really bad) It does just say "has anything changed?" But in dealing with ESA prior to getting PIP, answering the question asked "has your condition worsened or improved" at a review process with a simple "no, I'm still the same" somehow led to ESA ending and needing appeal. So just want a bit of guidance. How much detail is needed? Is minimal ok? Or should we be blunt with the fact nothing has changed, and bullet point the things she struggles with in each section?   I know the obvious thing is to just explain it all,but over 10 years the sheer amount of times the poor woman has had ESA or PIP stopped/refused just because something was missed out in their report, or they felt it meant a new claim should be made, or that they judged her healthy because we missed a tiny thing in our forms. During COVID it finally seemed like it was all just going to be smooth, especially with the phone reviews and the 5 year reward, but here we are. We just want to make sure we have the least chance to trip ourselves up, but making sure we have what is expected if you get me? I wish I still had a copy of the forms from 2017, because I could just verbatim copy them and add in about the adaptation, but (ironically) we lost our photocopies we kept of them when the house was being adapted
    • might of been better to have got them all defaulted 2yrs ago as we carefully explained before then you'd already be 1/3rd there and your current issue would not be one.    
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dickboy1 vs Natwest CREDITCARD (hoping for a result... and a new surfboard!)


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Preliminary approach for repayment of charges sent to Natwest Credit Card Operations today. Only been charged £40, but I want it back! Haven't asked for a DPA. Surely I don't need this? I know exactly how much I have been charged i.e. £40.

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  • 2 weeks later...

Standard letter from customer relations received day before yesterday. Think I might be acruing another charge tomorrow. So will need to update my repayment request with my LBA, I suspect.

 

Letter as follows:

 

 

16 June 2006

 

Dear dickboy1,

 

We are sorry that you are less than satisfied with the level of service you received from us. Thank you for letting us know your concerns as it gives us a chance to address the issues you raised.

 

We need more time to look into matters further so we can answer your concern fully. We will contact you again within the next ten business days to let you know how we propose to resolve things for you, or at least to let you know how we are progressing.

 

We can assure you that we will deal with your concern quickly and effectively. To help you understand more about how we will handle your concern, we have enclosed a leaflet which outlines our approach.

 

Once again, thank you for contacting us about your concern,

 

Yours sincerely,

 

Eileen Mihill

Senior Customer Adviser

Customer Care Team

 

 

Ten business days, eh? Quickly and effectively? Ahem.

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  • 2 weeks later...

Hi there dickboy1, in the same position as you. Other halfs NW Credit Card has £40 of charges and we want them back.

 

Can you tell me where you sent your preliminary letter? I was going to send mine to the John Cunnane address at Borehamwood.

 

Good luck !!

Parachute Deployed !!! :-D

Data Protection sent to Barclays - 04/07/06

Reply from Pete Townsend - 06/07/06

Statements received - 12/08/06 - Claiming £200

Prliminary Letter sent 27/09/06

Reply from Martin Bennett 03/10/06

LBA sent 16/10/06

Partial settlement offered 25/10/06

MCOL Claim 04/11/06

 

OH NatWest Credit Card - Paid in full

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Thanks for that, will do :)

Parachute Deployed !!! :-D

Data Protection sent to Barclays - 04/07/06

Reply from Pete Townsend - 06/07/06

Statements received - 12/08/06 - Claiming £200

Prliminary Letter sent 27/09/06

Reply from Martin Bennett 03/10/06

LBA sent 16/10/06

Partial settlement offered 25/10/06

MCOL Claim 04/11/06

 

OH NatWest Credit Card - Paid in full

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  • 2 weeks later...

GRRRR. Got all three charges refunded. Only for the next day, for a mysterious cheque for exactly the same amount to be taken out the following day. What are they playing at?! I don't even have a cheque book with this account. I called them up, two days ago, and asked them to explain what was going on. They had no idea, and said they would call me back. They never did. I am seriously pi**ed off.

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