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    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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simba27 vs Lloyds TSB ###won.. plus £100 bonus!###


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I filed the original claim for 300 + statutory 8% interest at MCOL using the wording from MoneySavingExpert. Lloyds entered their standard defence.

 

AQ's were dispensed with and the case was transferred to Uxbridge County Court.

 

Shortly afterwards, the case was tranferred to the London Mercantile Court.

 

I have a small claims hearing hearing tomorrow (15/6/07) which is intended to give direction. I'm starting to get worried by some of the recent bank victories. At this point, all I can do (AFAIK) is go along and see what the judge has to say.

 

I haven't managed to find any T&Cs covering the period where my charges were taken (2002/09-2004/02) and this would seem to be a critical requiremnet. I have the 2004/06 current account charges page from the wayback machine and my old T&Cs from 1993-1995 (I have sent these to the evidence email address). Is there somewhere I can download the T&Cs relevant to my case?

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I went to Court today. When I arrived the Lloyds barrister informed me that Lloyds had settled my case yesterday. He said there was no point in staying, I could just go home.

:)

I was very happy to hear that my claim had been settled, and I decided to stick around anyway to watch the other cases, because I'm coming back next month against Barclays.

 

I watched a few cases with interest, and then they called my name. This took me by surprise, but I went up to the front anyway.

 

Lloyds barrister told the judge that the case had been settled. The judge asked me when I had been informed of the settlement. I told him that the first I knew of it was when I arrived at court this morning. The barrister said that Lloyds had tried to phone me yesterday. The judge asked me if I had received a call and I replied that there were no messages on my answering machine.

 

The judge awarded in my favour and ordered Lloyds to pay me an extra £100 on the basis that they had made me take a day off work and come to court when they fully intended to settle. :D I'm glad I stuck around. Had I gone home as the Lloyds barrister suggested I would not have got this.

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I wanted to post my observations of the cases at the Mercantile today. It's the first time I've been to a court and it was a very interesting experience.

 

I was under the impression that this hearing was for directions on how the cases were to be tried. I was surprised that cases were actually being decided. I would advise anyone attending a similar hearing to be prepared for this.

 

The Lloyds service charges defence was not mentioned at all. Before the judge came in, the Lloyds barrister handed out a draft order to all the claimants, requiring a stay for the parties to seek mediation. I think the barrister thought that some people might get confused and think this order was something they had to comply with. But when he proposed the order, the judge told him in no uncertain terms that it was a waste of time since the bank was almost certainly going to settle at the end of it.

 

It seemed to be taken as read that the bank charges were unlawful. The judge's attitude to the defence barrister seemed to be along the lines of "Your client has settled lots of other cases, why not this one?". (He did NOT actually say that, but that is what I inferred).

 

The answer from the Lloyds barrister was invariably either that they had no received a schedule of charges, or that the schedule disagreed with the bank's schedule (ie. estimated claims)

 

In the first instance, where the claimant could provide correspondance to show that

they HAD sent Lloyds a schedule, the court decided in their favour. Otherwise they were ordered to provide the bank with a schedule and the bank was ordered to either pay up or contest the schedule.

 

In the second instance, the claimant was ordered to provide the bank with documents showing how they calculated their claim and to return if the bank did not settle.

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I was thinking about the Lloyds "service charge" defence last night before my court appearance.

 

My argument (which I didn't have to use) is that it is not a service to me because it doesn't provide any benefit to me.

 

For instance, suppose I was attempting to buy something for 10 pounds and my account was five pounds short of the overdraft limit. If the so-called service was not provided then the payment would be refused. Firstly this would alert me that there was a problem with my account, and secondly I would make the payment with one of my other accounts. This causes no problem for me.

 

However, in the instance where the "service" is provided. The payment is made as normal, a charge of £30 is applied to my account and the first thing I know about it is 2 or 3 days later when the letter arrives in the post. In those 2 or 3 days I will have made other transactions and paid multiple charges. It is likely that my account will be at least 90 pounds over the limit and I will be paying a lot of extra interest on that money. So the "service" leaves me in a substantially worse position than if it had not been provided.

 

I honestly cannot think of any instance where this "service" could benefit me. Therefore I don't see how it can be defined as a service - except possibly in the way that a bull "services" a cow.

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Well Done:D

 

And thank you for all your interesting comments I am sure they will be useful to others8)

 

Jansus

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Hi and well done Simba

 

I have an allocation hearing date for 2nd July for my claim against Alliance and Leicester. I was recommended to read your thread from another user, and what interesting reading it makes. I am so nervous about the hearing and so any help you can give me would be greatly appreciated. I have found out that another member has their hearing with the same judge on the same date and at the same time as mine but against another bank. How does that work?? Are you called upindividually, will there be several solicitors there?? What sort of prep would I need ??

 

Again well done and I'll keep you informed

 

Caza

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Hi and well done Simba

 

I have an allocation hearing date for 2nd July for my claim against Alliance and Leicester. I was recommended to read your thread from another user, and what interesting reading it makes. I am so nervous about the hearing and so any help you can give me would be greatly appreciated. I have found out that another member has their hearing with the same judge on the same date and at the same time as mine but against another bank. How does that work?? Are you called upindividually, will there be several solicitors there?? What sort of prep would I need ??

 

Again well done and I'll keep you informed

 

Caza

Hi Caza,

I typed a response to this earlier today, but it seems to have disappeared so I'll try again.

There were about 30 cases booked for the 9:30 hearing. All the claimants sat at the back of the room and there was a barrister for each bank sitting at the front. The judge dealt with the cases one at a time, so unless you are unlucky enough to be first on the list you will see other cases being tried and you will know what to expect. When your turn comes up, they call your name, you go and sit at the front.

 

At my hearing, the judge was brilliant. He obviously knew that most of us had never been in court before and he explained everything as he went along and tried to make it easy for us. You just answer whatever questions the judge asks you. It's not as intimidating as you might think.

 

I've been thinking some more about the hearing I went to. It was supposed to be a directions hearing. I didn't expect cases to be tried. Maybe the banks didn't expect it either. Maybe that's why their defence was never brought up. Maybe their barrister had only been instructed to ask for a stay and had not been briefed on their defence. Just wild speculation. :confused:

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Thanks Simba

 

Sorry to be a pain, but what sort of questions did they ask???

 

Caza

 

In my case it went something like this (from memory):

Mr James (Lloyds barrister): "This claim was settled yesterday, your honour"

Judge (to me): "When were you notified that your claim was being settled?"

Me: "Mr James told me when I arrived here about half an hour ago, sir"

Judge (to me): "Does the bank have your telephone number?"

Me: "Yes sir"

Judge (to me): "Does the bank have your address?"

Me: "Yes sir"

Judge (to barrister): "Why didn't you notify him sooner?"

Mr James: "We tried to telephone him at 10:40am yesterday, your honour"

Judge (to me): "Did you receive a telephone call?"

Me: "I was at work, but there was no message on my answering machine"

Judge (to barrister): "There was no good reason why you could not have told him sooner"

Judge (to me): "Did you have to take a day off work to come here today?"

Me: "Yes sir"

Judge (to me): "How much did it cost you to travel here?"

Me: "I don't remember"

Judge (to barrister): "I'm ordering you to pay (simba27) £100 for unreasonable inconvenience."

Me: "Thank you sir"

 

Some example questions from other cases:

 

"How much are you claiming?"

"Does that include interest?"

"When did you send the bank the schedule of charges?"

"Do you have copies of the correspondance?"

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Usefull thread SIMBA27, I'm due to go to my father-in-laws prelim / directions hearing on the 5th of July so I will take everything I have with me.

 

Thanks for this, Hope I get a similar minded judge to you.

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Hi simba27, How well prepaired were you??, Did you have your court bundle made up and with you when you attened court??. I think your thread was / is very helpfull to us all, lots of info to help us prepair for court. Well done!!.

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hi you lucky thing, ive got a court date, and im trying to get my bundle together. Im not having any luck on getting hold of T&C for lloyds the dreaded. I opened my account in April '98. Any ideas did you have to get you T&C?

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Well done you. It is nice to hear that people are being successful. I have two claims going through with the courts at present. One I have a hearing date of the 17th August and this is in the Derby Court and the other one has asked me for more information (I think this is a court bundle). Can you help me please as I do not know what I am meant to send to the court in Birmingham. This has to be in by July 4th.

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Simba

 

Congratulations on your win! :D

 

Can you actually found me where you found the T and C's in order that I can use them when/if I have file a Court Bundle?

 

Thanks

 

Tangel

 

 

 

 

 

 

I filed the original claim for 300 + statutory 8% interest at MCOL using the wording from MoneySavingExpert. Lloyds entered their standard defence.

 

AQ's were dispensed with and the case was transferred to Uxbridge County Court.

 

Shortly afterwards, the case was tranferred to the London Mercantile Court.

 

I have a small claims hearing hearing tomorrow (15/6/07) which is intended to give direction. I'm starting to get worried by some of the recent bank victories. At this point, all I can do (AFAIK) is go along and see what the judge has to say.

 

I haven't managed to find any T&Cs covering the period where my charges were taken (2002/09-2004/02) and this would seem to be a critical requiremnet. I have the 2004/06 current account charges page from the wayback machine and my old T&Cs from 1993-1995 (I have sent these to the evidence email address). Is there somewhere I can download the T&Cs relevant to my case?

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