Help please! Moneyshop problem

[LadyMJJ]

The Money Shop - I am going to keep this as short as I can.

My husband and I both had £250 loans with The Money Shop, then unexpectedly I have been taken ill and only receive SSP, so we have had to put ourselves into debt management. We are managing this ourselves with the guidance of CAB and CCCS so that ALL our expendable income can be divided up between our creditors.

In my case I sent my letters out at the end of January including the moneyshop explaining I am indebt management and with my repayment proposal and asking for Standing Order mandate or relevant details so I can make a pyment before the end of FEBRUARY- I sent letters to both the high street store that I took the loan from and their Head Office. I heard nothing back in wiriting as I had requested but did get alot of harassing threatening phone calls to which I responded I have sent you letters please respond in writing. They did not do this and on one call I was told that because my letter had been sent before my cheques were due to be paid they may not have put them on the system. I logged onto my ebanking and cancelled the cheques. Then I had more calls and finally managed about two weeks ago to get an email address so emailed the money shop regarding this and again asking for payment details. I had no response to my emails. Then BAM £325 went missing out of my bank account, luckily I called the bank and said that I have not given this company my PIN or CSV number the bank said sometimes that information is not necessary to take a debit card payment. So I called the CCCS who confirmed that the law states that no one can take money using my card without my authorisation and I also went through the money shop contract. There is a part int he small print which says that they moneyshop will contact you to advise that they are taking payment - in my case they had failed to do this. The bank refunded the £325 and my new card was sent out.

 

In my husbands case the same occurred, he sent out the relevant debt management letters and repayment plans, they get ignored, he gets constant phone calls,he emailed but gets no response. The only difference is when he took out his loan he had a debit card which is the card the money shop are legally allowed to process for payment. Dispite advising the money shop of debt management on 10th February last week they sent his cheques to the bank, we got these cancelled. Today they went on to take money from a different debit card that is not the one he registeed with the Money Shop and they legally cannot take, unfortunately we cannot stop this transaction.

 

Things you may find useful.

- You do not have to deal with/set up anything over the phone with the money shop. They cannot make you there is no legislation that says you have to deal with them and can only make payment agreements over the phone

- Seek advice from CCCS and CAB they are brilliant

- Speak to your bank and cancel your cheques and if you have given the money shop any card details get those cards cancelled and new ones sent out.

- Make contact with the money shop by letter and email, explaining your situation and requesting that they only communicate with you in writing. This way you have a paper trail. Although they were unresponsive to my wirtten communications, at least you have evidence that you have contacted them in writing to find an amicable solution. If they choose to ignore then continue. Email MONEYSHOPINFO AT DFGUK DOTCOM thsi is a customer service email FD AT DFGUK DOTCOM,

this is the financial difficulties team, the address is Castlebridge Office Villiage, Kirtley Drive, Castle Marina, Nottingham NG71LG