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    • "We suffer more in imagination than in reality" - really pleased this all happened. Settled by TO, full amount save as to costs and without interest claimed. I consider this a success but feel free to move this thread to wherever it's appropriate. I say it's a success because when I started this journey I was in a position of looking to pay interest on all these accounts, allowing them to default stopped that and so even though I am paying the full amount, it is without a doubt reduced from my position 3 years ago and I feel knowing this outcome was possible, happy to gotten this far, defended myself in person and left with a loan with terms I could only dream of, written into law as interest free! I will make better decisions in the future on other accounts, knowing key stages of this whole process. We had the opportunity to speak in court, Judge (feels like just before a ruling) was clear in such that he 'had all the relevant paperwork to make a judgement'. He wasn't pleased I hadn't settled before Court.. but then stated due to WS and verbal arguments on why I haven't settled, from my WS conclusion as follows: "11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. "  He offered to stand down the case to give us chance to settle and that that was for my benefit specifically - their Sols didn't want to, he asked me whether I wanted to proceed to judgement or be given the opportunity to settle. Naturally, I snapped his hand off and we entered negotiations (took about 45 minutes). He added I should get legal advice for matters such as these. They were unwilling to agree to a TO unless it was full amount claimed, plus costs, plus interest. Which I rejected as I felt that was unfair in light of the circumstances and the judges comments, I then countered with full amount minus all costs and interest over 84 months. They accepted that. I believe the Judge wouldn't have been happy if they didn't accept a payment plan for the full amount, at this late stage. The judge was very impressed by my articulate defence and WS (Thanks CAG!) he respected that I was wiling to engage with the process but commented only I  can know whether this debt is mine, but stated that Civil cases were based on balance of probabilities, not without shadow of a doubt, and all he needs to determine is whether the account existed. Verbal arguments aside; he has enough evidence in paperwork for that. He clarified that a copy of a DN and NOA is sufficient proof based on balance of probabilities that they were served. I still disagree, but hey, I'm just me.. It's definitely not strict proof as basically I have to prove the negative (I didn't receive them/they were not served), which is impossible. Overall, a great result I think! BT  
    • Seeking further advice now. The 33 days in which the defendant has to submit a defence expires at 16:00 tomorrow. The defendant has submitted an acknowledgement of service but looking to get the claim awarded by default in failure to submit the defence. This is MoneyClaim Online and can see an option to request a default judgement but believe that is for failure to acknowledge the claim within 14 days??  So being MoneyClaim Online, how do I request the claim be awarded in my favour?
    • Have to agree with the above Health and safety legislation is specific in that the service provider in so far as is reasonably practicable, the health, safety and welfare at work of all his employees and those not in the employ of the business. You claim is like saying you slipped in the swimming pool area while taking a dip. As rightly stated by by the leisure centre, a sports hall has dedicated equipment and you yourself personally have a legal obligation in mitigating danger or injury to yourself by taking account of your immediate surroundings. Where your claim will fail is if it is reasonable and proportionate to impose liability of the Leisure Centre? The answer has to be no.
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WendyB - v - Cap One ***WON***


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hello everyone

 

New to this forum although I do have a thread on the Natwest forum.

 

Just decided to start a claim against Cap One, had the address for SAR but being cheeky decided to phone first to check whether I had to send off a cheque for £10 or not. Spoke to very helpful person who told me that she would send my statements free of charge. Asked her what criteria they were applying as to whether had to pay the tenner or not, she told me that as my account was now closed,(and defaulted) statements would be sent free of charge, but if I wanted manual intervention stuff, i.e.full SAR details, and the account was still being used, then would have to pay. Statements will do for me at this point so will wait and see if they turn up. She stated I should receive them within 10 days....lets just wait and see...

 

They defaulted the account for £48.84, have been told that even if I pay this balance the default will stay for 6 years. Do you think there's any chance of getting it removed if I can prove its because of charges?

 

Wendy

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Wendy

 

Take a look at the letter templates. I assume your claim will be for more than £48 in which case you do have a right to have the defaults removed. The template letters include paragraphs specifically dealing with this issue. Follow the regular procedures and demand removal as part of any pre court settlement.

 

Good Luck

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Cheers Trucker, will do. Think the claim will be for about £300 but not really sure till I gget my statements. I'll chuck in something about defualt removal with Prelim and LBA. Can't believe that for 48 quid I get defaulted for 6 years!! No wonder I can't get a decent bank account! lol

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I am just about to send a letter to all of the Credit Reference agencies. I believe there is no law stating that this has to stay on your credit file for 6 years. Once an account is settled it should be removed. I will let you all know if they reply to me.

 

Uk

WARNING TO ALL

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HI, I wrote to cap 1 on 8th May requesting payment of my charges of £1,036. I received on offer of a goodwill payment for £172 on 19 May. Sent letter back to them on 30 May declining offer but accepting it as part payment on the understanding that I would pursue recovery of the remainder with a County Court claim if necessary bla bla bla.

This morning received this letter stating they feel their fees are both legal and fair and they are dissapointed I was considering court action. That the OFT hadn't told them that they were obliged to refund any fees. They were not prepared to make a full refund and that was their final response to the matter. Is this the standard reply people are getting from them?

Please can somebody send me a link so I can start my own thread. Thanx.:)

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Hi Shar

 

Just under the user cp top left here:

 

http://www.consumeractiongroup.co.uk/forum/capital-one/

 

This is where you start a thread.

 

Uk

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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HI, I wrote to cap 1 on 8th May requesting payment of my charges of £1,036. I received on offer of a goodwill payment for £172 on 19 May. Sent letter back to them on 30 May declining offer but accepting it as part payment on the understanding that I would pursue recovery of the remainder with a County Court claim if necessary bla bla bla.

This morning received this letter stating they feel their fees are both legal and fair and they are dissapointed I was considering court action. That the OFT hadn't told them that they were obliged to refund any fees. They were not prepared to make a full refund and that was their final response to the matter. Is this the standard reply people are getting from them?

When I start court action I am going to use my local magistrates court, please could someone tell me what I need to take with me. Thank you.

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  • 1 month later...

Have finally got my statements from Capital One, not really statements, just printouts. have worked out spreadsheet using CI and am about to send prelim. Should I mention the default removal in the Prelim? I can't really prove that the default was caused just by their charges.

And also do I need a copy of the original agreement? haven't got one, is it worth requesting one from the beginning or do I only need this if I go to Court?

 

thanks

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Yes to all of the above, also any terms and conditions they had at the time.

 

 

Uk

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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Can I put the request for CCA and T and Cs in with my Prelim? or should I request separately. Presume the Prelim is the same as the normal bank one?

 

Sorry if I'm being thick, i'm sure i already know this but not feeling well, brain not working, and am really busy at work, getting more and more behind due to feeling crap and spendding time sorting out my own stuff instead of work!

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Hi Wendy

 

Do the CCA letter separately. If you send it in with your prelim, they will not be able to supply you with a true agreement in time if it's sitting on someones desk in the charges / refunds department. The CCA request is a £1 fee by the way.

 

Make sure you take care on your claim, do this in small stages, as it can be off putting with the letter writing etc, when you are not well. Get it right first time. You will feel a lot happier when your refunds start rolling in. We are here to help, just keep us posted.

 

Uk

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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Thanks, I'll do that. Have added a bit into the Prelim saying that as my account is now closed please send payment by cheque. Although if my account is closed as they say oit is, why are they still chasing me for payment of a measly 48 quid??? They can take that off my winnings!

 

Will post prelim tonight, CCA letter wil have to wait till tomorrow I'm afraid, although hopefully it will never be needed........

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Sorry to be a pest again but is there a template letter for CCA request, have looked all over the site and can't find one. Presume i send it to the Nottingham address?

 

Am going home soon to some paracetamol and wine (not necessarily in that order!!!!) Gonna tackle this tomorrow.......

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Is it pure coincidence that now I've sent my Prelim Cap One have started chasing me by phone again?

 

First one left message on answerphone

 

Second Call - usual bumf about identity, date of birth etc

Cap One person: Can you confirm your date of birth please?

Me: You know what my date of birth is,, you've got it on your computer screen in front of you

C,One: yes but I need to confirm its you

Me: Would I say it was me and admit that i owe you £48 if it wasn't me?

C.One. Its for security reasons

Me: Whats your name and your date of birth?

C.One Why do you want that

Me: For security reasons

C.One Well I'm not telling you, you'll have to promise to call this office tomorrow

Me: Okay then, bye!

 

Third Call, Last Night. Hubby answered phone and passed them on to me

Cap One Is that Mrs xxxxxxxxx

Me: Yes

Cap One: Just need to do security blah blah

Me: do you mind if I record this call?

Cap One: Sorry, I don't have the facility to do that

Me: Well I do, so I'm just letting you know I'm recording it

Cap One: You can't do that

Me: Why not? You can record my calls to you, so I'm recording this call

Cap One: I can't let you do that

Me: You can't stop me unless you end this call now and don't bother calling me again

The phone then went dead - was the poor little flustered Cap One person worried I might record some incriminating evidence of harassment lol.

I really enjoyed myself and can thoroughly recommend it to anyone else who gets annoying calls.

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  • 2 weeks later...

Prelim received by Cap One on 30th July. LBA ready to go next week.

 

I have now received an offer of less than 50% from Cap One. My problem now is this;- do I still send LBA, or do I send a rejection, partial acceptance, or amalgamate this into LBA?

 

Have read all the rejection letters but not sure whether I should keep the rejection/partial acceptance seaparate from LBA.

 

And would it be okay to do a partial acceptance given that my claim includes CI

 

I just can't get my head round this - all suggestions gratefully received

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Recieved a copy of what cap One say is my CCA, it looks like an application to me, albeit it has my signature on it.

 

have amalgamated a partial acceptance with an LBA and posted off today recorded delivery. Just have to wait now and see what they come up with.

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It has to be a copy of an executed agreement - that meens it must be an agrement not an application form, it must have your signature, a signature of someone acting for Cap1 and a proper date. Nothing else will do.

 

 

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  • 1 month later...

Have'nt updated this for some time, so here goes.

 

12th August Sent LBA/partial aceptance .

Cap One said bog off

Filed at Court, claim deemed served 9th September.

14th September - letter from Cap One saying you have no claim, our charges are fair, BUT as gesture of goodwill blah blah, offering to pay up! Everything. Charges, court costs, CI and S.69. Result!!

 

They have paid off the balance on my card (28 quid) and are sending me a cheque for the rest. And will defend the claim on the basis they've paid in full..

 

Am writing to them today saying that I won't drop claim till I get the cheque.

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Well done Wendy b

 

Great news.

 

Uk

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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Am writing to them today saying that I won't drop claim till I get the cheque.
Absolutely right - I would go further and say 'until the cheque has cleared'

 

But Well Done, CONGRATULATIONS!

 

 

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Just a theory, but it seems to me that if accounts are closed, they're paying CI, if accounts still open, they're not. I managed to get CI and s.69 8%. Others seem to be offered 8% only, thus leaving the court case to run on CI alone, which is difficult if they've already paid up the charges in full before it gets to court.

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