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    • Yee I mentioned after the new regulations. Depends if the amount off to date will take that threshold below £50k
    • In short you never communicate with a Debt Collector, they have no power here at all. The snotty letter is only used to respond to a properly worded Letter Before Claim. The only time you would be recommended to contact the PPC is to send the snotty letter. You do nothing but keep the tripe they send you unless you receive a letter before claim.
    • Probably to do with the Creditor accepting the reduced payments claim as part of the IVA. - Thats my guess anyway.  As for the mount outstanding... 60k is incredible and im pretty sure a DRO wouldnt cover that much even after the new legislation.    For you @Alfy - Please stay headstrong and stop worrying. My viewpoint on debt with debt collectors is simple. You are a figure on a spreadsheet loaded into a database for them to run a collection cycle through.  They dont care about emotions or your situation, they just care about paying off their shareholders and trying to turn a profit.  They use varying tactics to increase the pressure on you to the point where you will break. People then fall for this an either cave in to DCAs before doing their own due diligence on the debts that are purchased or turn to IVAs like you have.    They are better ways to handle this and Im glad you feel better after a good nights sleep - I hope you can keep it up. 
    • Good afternoon,    I am writing in reference to the retail dispute number ****, between myself and Newton Autos concerning the sale of a Toyota Avensis which has been found to have serious mechanical faults.    As explained previously the car was found to be faulty just six days after purchase. The car had numerous fault codes that appeared on the dash board and went into limp mode. This required assistance from the AA and this evidence has already been provided. The car continues to exhibit these faults and has been diagnosed as having faults with the fuel injectors which will require major mechanical investigation and repairs.    Newton Autos did not make me aware of any faults upon purchase of the vehicle and sold it as being in good condition.    Newton Autos have also refused to honour their responsibilities under The Consumer Rights Act 2015 which requires them to refund the customer if the goods are found to be faulty and not fit for purpose within 30 days of purchase.    Newton Autos also refused to accept my rejection of the vehicle and refused to refund the car and accept the return of the vehicle.    It is clear to me that the car is not fit for purpose as these mechanical faults occurred so soon after purchase and have been shown to be present by both the AA and an independent mechanic.   Kind regards
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natwest bank charges


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i have receved letter from the bank not sure about what saying please can some one advise. they offered me a settlement £1,000 sort of my claim they are saying that ' you will notice from our letter that a number of items on the advantage gold account are non-refundable as this was taken into account when assessing the claim on your account. there for we regret we are unable to increase the offer'

(ADVANTAGE PACKAGE ACCOUNT FEES, STOPPED CHEQUE FEES, INTEREST AND CHARGES REFUNDS ALREADY APPLIED TO YOUR ACCOUNT WILL HAVE BEEN EXCLUDED AS APPROPRIATE.)

can some one advise as not sure to except there offer as might lose altogether thanks.

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Benchey

 

How does the offer compare with your claim?

 

The bank is right that youcanot reclaim advantage gold package fees (currently £12/month) stopped cheque fees or interest (except interest that is attributable to charges). THe chares youcan claim are things like paid referrals, unarrranged borrowing fees, etc.

 

If they haven't included ALL those then they might say the are 'unable to increase the offer' but we'll see about that!

 

Don't worry, you are not going to lose

 

Steven

 

If this post is helpful, please click the scales

Any opinions are without prejudice & without liability.

Almost everything I know concerning the law I learned from this site.

 

 

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Hi Benchey, welcome to the Natwest forum.

 

Depends what you have claimed for. Advantage Gold monthly fee is not reclaimable, nor is total overdaft interest, the only interest you can claim is the portion of the interest that was caused by the charges, if you see what I mean. i wouldn't have thought you could claim for you yourself stopping a cheque, as this is a service they would have carried out at your request. If they've already refunded some charges then you can't reclaim these.

Best thing to do is recalculate your charges in the light of this, and see how much it comes to, and if its anyewhere like what they've offered you, then decide whether to accept offer or not.

 

There's various spreadsheets on here that will help, but I can't post a link cos I'm crap at it....no doubt someone will post the link in a minute.

 

Hope this helps

 

wendy

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Hi benchey, welcome on board the nat west forum!!

 

This is pretty much a standard letter (got one meself today actually!!!)

If you're absolutely sure about your schedule of charges, then reject the offer and pursue them for the full amount. However, double check your statements and schedule just to make sure. They're quite right when they say they won't repay any charges they've already refunded you for, along with Advantage Gold package fees (this is a fee for a genuine service). However, overdraft interest is a legitimate claim, as is a stopped cheque fee (although someone will correct me if I'm wrong!!!)

 

If you're deffo sure about what you're claiming for, send them one of these Rejecting Offers and then make a decision as to what you want to do next. That will depend on what stage you're at though. If you've already sent them prelim and LBA - then you may want to consider filing at court.

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Oooooooooooo Wendy........ snap!!!!!!!

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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Absolutely right Wendy - world of difference. You can claim back charges for the latter but not the former

 

Steven

 

If this post is helpful, please click the scales

Any opinions are without prejudice & without liability.

Almost everything I know concerning the law I learned from this site.

 

 

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  • 1 month later...

Sorry just a quick message regarding NatWest. I sent my initial letter to an address in Borehamwood, is this the correct address? Have people had quicker, better results from other addresses?

Any help would be special.

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Borehamwood is the address to send the prelim and LBA.

 

Please start your own thread in this forum. You'll receive advice specific to your own claim and people will be able to track your progress.

 

Best of luck :)

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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The Borehamwood address is the correct place to sent prelems and lba letters.

!2 years Tesco distribution supervisor

7 years Sainsburys Transport Manager

 

4 Years housing officer ( Lettings )

Partner... 23 Years social services depts

 

All advice is given through own opition, also by seeking/searching info on behalf of poster, and own personnel dealings.

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