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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ge money help!


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Hi kgrant :)

 

What has been said already is excellent advice. We had a mortgage a few years back with GE Money, previously iGroup and they started repossession proceedings for arrears that were less than £900 at the time, equating to less than 2 month's payments but dropped them when they realised that they'd look a bit daft in court.

 

Please don't make an offer that you will struggle to pay and take every bit of proof of income with you, including an I&E form and statement like Ell-enn has wisely said.

 

Also, please try not to worry, everyone on CAG is here to help so you don't have to struggle on alone.

 

Good luck :)

Mr & Mrs Ananya's story so far -

Welcome Finance - account closed - no CCA - 02/07 - £1500

NatWest - settled in full 09/06 - £600

NatWest - settled in full 06/07 - £72

Verso - Settled in full 07/08 - £2002

C.K. Edrupt/Provident - account closed - no CCA - 04/07 - £640

Littlewoods/Shop Direct - 2 accounts closed - Statute Barred - 04/10 - £800

D.C.A.s who've given up so far -10

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Hi kgrant :)

 

What has been said already is excellent advice. We had a mortgage a few years back with GE Money, previously iGroup and they started repossession proceedings for arrears that were less than £900 at the time, equating to less than 2 month's payments but dropped them when they realised that they'd look a bit daft in court.

 

Please don't make an offer that you will struggle to pay and take every bit of proof of income with you, including an I&E form and statement like Ell-enn has wisely said.

 

Also, please try not to worry, everyone on CAG is here to help so you don't have to struggle on alone.

 

Good luck :)

Mr & Mrs Ananya's story so far -

Welcome Finance - account closed - no CCA - 02/07 - £1500

NatWest - settled in full 09/06 - £600

NatWest - settled in full 06/07 - £72

Verso - Settled in full 07/08 - £2002

C.K. Edrupt/Provident - account closed - no CCA - 04/07 - £640

Littlewoods/Shop Direct - 2 accounts closed - Statute Barred - 04/10 - £800

D.C.A.s who've given up so far -10

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im just worried because of the arrangement we made with GE money , that its going to look bad for us with not being able to pay the amount this month after tomorrow it will be £50 short of what i agreed ive said ill try and get it to them by the end of the month but that wasnt good enough for them.realistically with us having the attachment of earnings for the council tax at the moment we can really only afford a maximum of about £70-£80 a month on top of our payment, plus even though our morgage rate was fixed for 3 years at £480 our payment is now £487 which i cant understand. ill just be glad when its all over. Any suggestions on how to write the witness statement? im no good at things like that i end up rambling:|

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im just worried because of the arrangement we made with GE money , that its going to look bad for us with not being able to pay the amount this month after tomorrow it will be £50 short of what i agreed ive said ill try and get it to them by the end of the month but that wasnt good enough for them.realistically with us having the attachment of earnings for the council tax at the moment we can really only afford a maximum of about £70-£80 a month on top of our payment, plus even though our morgage rate was fixed for 3 years at £480 our payment is now £487 which i cant understand. ill just be glad when its all over. Any suggestions on how to write the witness statement? im no good at things like that i end up rambling:|

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Shelter helped me write my witness statement. In fact they actually wrote it. I phoned them up told them what was happening and they wrote me a statement and emailed it to me. I then copied it to the form. These guys were fantastic. It is well worth seeing what they say.

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Shelter helped me write my witness statement. In fact they actually wrote it. I phoned them up told them what was happening and they wrote me a statement and emailed it to me. I then copied it to the form. These guys were fantastic. It is well worth seeing what they say.

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Hi there, please don't worry so much, the judge will decide what happens not the monkey on the end of the phone at GE. I will prepare a statement for you when I get home from work tonight (I may be able to do it earlier if I don't get too many phonecalls this afternoon) based on the information you have given on this thread - you just have to fill in the missing figures etc.

 

I'll get back to you as soon as I can.

 

Stay positive.

 

Ell-enn

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Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Hi there, please don't worry so much, the judge will decide what happens not the monkey on the end of the phone at GE. I will prepare a statement for you when I get home from work tonight (I may be able to do it earlier if I don't get too many phonecalls this afternoon) based on the information you have given on this thread - you just have to fill in the missing figures etc.

 

I'll get back to you as soon as I can.

 

Stay positive.

 

Ell-enn

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Hi there, here is a draft of the statement - you will need to fill in the gaps. Do you have a template for an Income & Expenditure Statement?

 

 

Claim Number ( )

 

 

 

 

 

In the ( town ) County Court

 

 

 

 

Between (both your names in full)

 

and

 

 

 

 

(correct name of mortgage company)

 

 

 

 

 

 

STATEMENT

 

 

 

We, the undersigned, respectfully request the court to consider the following when hearing the above numbered claim for possession:

 

  • The property at (insert address) is valued at £( ) with a current outstanding mortgage of £ ( ).

  • The original arrangement made with GE money was made during a telephone call from their collections department and was made under duress. We now know that the amount of £270 in addition to our normal mortgage payment of £ ( ) is not sustainable and a more realistic figure of £70 per month is achievable.

  • Affixed is a revised income and expenditure sheet which reflects our ability to repay the arrears.

  • We strongly believe that we will be able to maintain monthly payments of £( ) plus £70 towards arrears and would ask that this is considered in line with s.36 (2)(b) of the Administration of Justice Act 1970.

  • The arrears have been reduced by £500 since January 2008.

  • We assure the court that we are committed to reducing the arrears situation which will allow us to remain in our home.

 

 

We respectfully request that the court grant a further suspension of possession.

 

 

 

Signed…………………………………………

 

Signed…………………………………………

 

Date: …………………………………..

 

 

Please let me know if you have any problem with the above.

 

Kind Regards

 

Ell-enn

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Hi there, here is a draft of the statement - you will need to fill in the gaps. Do you have a template for an Income & Expenditure Statement?

 

 

Claim Number ( )

 

 

 

 

 

In the ( town ) County Court

 

 

 

 

Between (both your names in full)

 

and

 

 

 

 

(correct name of mortgage company)

 

 

 

 

 

 

STATEMENT

 

 

 

We, the undersigned, respectfully request the court to consider the following when hearing the above numbered claim for possession:

 

  • The property at (insert address) is valued at £( ) with a current outstanding mortgage of £ ( ).

  • The original arrangement made with GE money was made during a telephone call from their collections department and was made under duress. We now know that the amount of £270 in addition to our normal mortgage payment of £ ( ) is not sustainable and a more realistic figure of £70 per month is achievable.

  • Affixed is a revised income and expenditure sheet which reflects our ability to repay the arrears.

  • We strongly believe that we will be able to maintain monthly payments of £( ) plus £70 towards arrears and would ask that this is considered in line with s.36 (2)(b) of the Administration of Justice Act 1970.

  • The arrears have been reduced by £500 since January 2008.

  • We assure the court that we are committed to reducing the arrears situation which will allow us to remain in our home.

 

 

We respectfully request that the court grant a further suspension of possession.

 

 

 

Signed…………………………………………

 

Signed…………………………………………

 

Date: …………………………………..

 

 

Please let me know if you have any problem with the above.

 

Kind Regards

 

Ell-enn

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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cheers thats great, do we just take it with us to court ? ill do an income and expenditure sheet aswell , but its going to be slightly different from the one i sent ge the other week, would it be best to take my husbands payslips to show the judge also the revised tax credits form?

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cheers thats great, do we just take it with us to court ? ill do an income and expenditure sheet aswell , but its going to be slightly different from the one i sent ge the other week, would it be best to take my husbands payslips to show the judge also the revised tax credits form?

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Hi there, take 3 copies with you and anything else which you think will back up your case i.e. revised tax credits etc. If you think you can have it all ready in the next day or so you could take it along to the court and ask for it to be added to your file, but still take copies with you.

 

Let me know if you have any more questions.

 

Kind Regards

 

Ell-enn

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Hi there, take 3 copies with you and anything else which you think will back up your case i.e. revised tax credits etc. If you think you can have it all ready in the next day or so you could take it along to the court and ask for it to be added to your file, but still take copies with you.

 

Let me know if you have any more questions.

 

Kind Regards

 

Ell-enn

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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thanks for all the advice, been to court this morning and the judge agreed to suspend the possession aslong as we pay £25 a month on top of our monthly instalment .the judge was great he didnt want to listen to anything ge solicitor had to say , the lady from the cab at the court spoke for us and she said afterwards she has never known a judge silence a claiment's solicitor like he did today with the ge money solicitor it was quite amusing , he was very sympathetic towards us and we have to have a reveiw in august about increasing the payments when the attachment of earnings order ends on my husbands wage but hopefully by then we will have cleared the arrears

but thanks again for all the advice we received on here:grin:

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thanks for all the advice, been to court this morning and the judge agreed to suspend the possession aslong as we pay £25 a month on top of our monthly instalment .the judge was great he didnt want to listen to anything ge solicitor had to say , the lady from the cab at the court spoke for us and she said afterwards she has never known a judge silence a claiment's solicitor like he did today with the ge money solicitor it was quite amusing , he was very sympathetic towards us and we have to have a reveiw in august about increasing the payments when the attachment of earnings order ends on my husbands wage but hopefully by then we will have cleared the arrears

but thanks again for all the advice we received on here:grin:

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That's brilliant news - told you it would be OK. Hope you have a decent sleep tonight.

 

Kind Regards

 

Ell-enn

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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That's brilliant news - told you it would be OK. Hope you have a decent sleep tonight.

 

Kind Regards

 

Ell-enn

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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hi there, i was wondering if you or someone else has, any advice with regards to ge money and the £40 charge every month which is added to our arrears. my partner and i have already been to court and it was not nearly as bad as we first thought. we had sorted all our other creditors with the advice and help from the cccs. we agreed with the judge that we would pay extra on our payments, as much as we could afford and increase it as and when we were able to. unfortunately because of this administration fee of £40 a month our arrears are not coming down as quickly as we would like. we pay £80 over our normal payment which of course means only £40 is coming off our arrears which is only £668. are they allowed to charge so much a month for arrears. i would appreciate if someone could advise me on this matter. unfortunately what makes it worse is that i am physically disabled which took a turn for the worse 18 months ago and i had to go on benefits and had a small pension from the bank whom i worked for 29 years but was pensioned off early due to ill health. things were okay then and we were able to manage quite nicely at that time, but i continued to get worse so much so that my partner had to give up work and become my full time carer. both the courts and ge are aware of this. it does seem a bit excessive for such a small arrears and at this rate it will take a long time to pay back the arrears. i thought i read somewhere that the charges should be added to the actual loan amount. thank you for taking time to read this. i have already received so much help regarding rma/nco and have finally got them off my back thanks to you lovely lot out there.

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hi there, i was wondering if you or someone else has, any advice with regards to ge money and the £40 charge every month which is added to our arrears. my partner and i have already been to court and it was not nearly as bad as we first thought. we had sorted all our other creditors with the advice and help from the cccs. we agreed with the judge that we would pay extra on our payments, as much as we could afford and increase it as and when we were able to. unfortunately because of this administration fee of £40 a month our arrears are not coming down as quickly as we would like. we pay £80 over our normal payment which of course means only £40 is coming off our arrears which is only £668. are they allowed to charge so much a month for arrears. i would appreciate if someone could advise me on this matter. unfortunately what makes it worse is that i am physically disabled which took a turn for the worse 18 months ago and i had to go on benefits and had a small pension from the bank whom i worked for 29 years but was pensioned off early due to ill health. things were okay then and we were able to manage quite nicely at that time, but i continued to get worse so much so that my partner had to give up work and become my full time carer. both the courts and ge are aware of this. it does seem a bit excessive for such a small arrears and at this rate it will take a long time to pay back the arrears. i thought i read somewhere that the charges should be added to the actual loan amount. thank you for taking time to read this. i have already received so much help regarding rma/nco and have finally got them off my back thanks to you lovely lot out there.

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the £40 is not part of the arrears its added to the loan, so every month you are in arrears they charge you £40 i know its excessive , my mortgage was a fixed rate and because they add the £40 every month my payments have gone up slightly because its added to the amount borrowed

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the £40 is not part of the arrears its added to the loan, so every month you are in arrears they charge you £40 i know its excessive , my mortgage was a fixed rate and because they add the £40 every month my payments have gone up slightly because its added to the amount borrowed

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thanks for all the advice, been to court this morning and the judge agreed to suspend the possession aslong as we pay £25 a month on top of our monthly instalment .the judge was great he didnt want to listen to anything ge solicitor had to say , the lady from the cab at the court spoke for us and she said afterwards she has never known a judge silence a claiment's solicitor like he did today with the ge money solicitor it was quite amusing , he was very sympathetic towards us and we have to have a reveiw in august about increasing the payments when the attachment of earnings order ends on my husbands wage but hopefully by then we will have cleared the arrears

but thanks again for all the advice we received on here:grin:

 

YAY!!! Congratulations and well done :D

Mr & Mrs Ananya's story so far -

Welcome Finance - account closed - no CCA - 02/07 - £1500

NatWest - settled in full 09/06 - £600

NatWest - settled in full 06/07 - £72

Verso - Settled in full 07/08 - £2002

C.K. Edrupt/Provident - account closed - no CCA - 04/07 - £640

Littlewoods/Shop Direct - 2 accounts closed - Statute Barred - 04/10 - £800

D.C.A.s who've given up so far -10

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