Jump to content


  • Tweets

  • Posts

    • Thanks FTMDave, I like the cut of your jib - I'll go with that and obtain proof of postage. Encouraging that NPE have never followed through and seem to blowing hot air, let's see where they go after this   Regards
    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Theyre taking all my benefits!


MrsMiggins54
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6169 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello, just beginning the fight. As I posted in the Welcome section, I'm paying Natwest everything Ive got and plenty off my credit card, just to cover mortgage, loan and living costs. They are well aware of this, but still take nearly £60 of interest/charge out every month...I'm on benefits with depression, but obviously I need to take them on to survive..let's see....it

Link to post
Share on other sites

Hi Mrs miggins.......... welcome on board the nat west forum!!

 

If they're taking your benefits - put a stop to it now! They're totally out of order and they're just piling more misery on top of everything you're facing right now.Have a read through here, this should help you http://www.consumeractiongroup.c o....-benefits.html

 

As for reclaiming your bank charges - we're behind you every step of the way on this forum. If you've already got your statements, highlight the charges and start entering them into the spreadsheet. If not, send off your SAR and we'll help you from there! Don't worry - you'll get your cash back soon.

 

Good luck, hedgey xxx :p

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

Link to post
Share on other sites

Thanks! I've got the statements, and Im going to open a new account tomorrow; and Ive spoken to the debt advice people, so that's a good start! Tomorrow I'm also going to have to take £200 out on my credit card to put in the bank to cover direct debits etc, but hopefully that's the last time I'll have to do that. I'm working my way round this site right now, got good stuff already.

 

(also the nice debt people sughgested getting my benefits paid into the new account so I could control it!)

Link to post
Share on other sites

Brilliant! Sounds like you're taking really positive steps forward at the moment - you'll soon be free of nat west and their ridiculous charges........... and with a nice sum of money as well!

 

I know how this particular bank can make people feel - been there, done that. It's a great feeling when you start taking back some of the power though............. so keep up the good work! Hedgey xxx :p

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

Link to post
Share on other sites

You could also try ringing the Collections department, they can be dead helpful when they feel like it, especially that nice bloke called Graham at Nottingham...might be able to up the overdraft and agree a repayment plan of so much per month. At least if they up the overdraft then you won't get charged for being over the limit...., as long as you stick yo it....but got to make sure that you've diverted your income and direct debits to another account first.

 

If they don't agree to help then you're no worse off than before, then when you get all your charges back - and you will- this will probably clear your overdraft.

 

You could also try and agree a payment plan with the mortgage, depending on who its with and how helpful they are - have done this myself for a short while, and it might give you a bit of breathing space and cut down your outgoings for a while.

If you don't ask, you won't get, good luck with your fight, we're all right behind you.

 

Wendy x

Link to post
Share on other sites

Thanks Wendy, I doubt what I get back will clear a £3000 plus overdraft, but it'll help... I did speak to someone at my branch about sorting things out, but she helpfully told me she couldn't do anything while I wasn't working :rolleyes: The mortgage is with NatWest..apparently I can get it reduced from £160 to £99 per month if I pay them £77...... I suppose Ive been living in hope of getting a job, but all this is making my mental state so bad that I couldnt keep one... never mind, think positive...

 

How do I get hold of Graham? ;)

Link to post
Share on other sites

He's at Nottingham, you could try 08453039015 this gets you through to Collections but its pot luck whether you get Nottingham or Birmingham, don't tell him I've posted his name all over CAG he'll know it was me, and promised him I wouldn't! If you can't get Graham, then just speak to whoever you get and hope for the best, most of them are okay.

 

Branch staff are talking garbage, doesn't matter whether you're working or not, they shouldstill make an effort to help, might as well just bypass them and go to the relevant department.

 

Our mortgage is also with Natwest, we dropped it down to interest only for a few months, not the best thing in the long term, but okay for a while. cost us £25 but they added it to the mortgage. Ours is 4 times that much a month and they were really helpful. You could also extend the term which would bring the cost down.

 

Just post back if you need anything else and we'll try to help.

Link to post
Share on other sites

Exactly, you never know, gotta be worth a try, and it depends on how long you've got left on the mortgage in the first place. Or ask if you can take a payment holiday, but you've got to be careful with this as any missed payments will have to be paid eventually.

 

And as for charges not paying off your overdraft, you'd be surprised what they can add up to, mine were over 1300 in less than 18 months, just charges, no interest, so you might find you've got more coming back than you thought, get those statements copied, highlight the charges and get them onto a spreadsheet, and GET YOUR MONEY BACK!!!! It's yours not theirs so go for it girl!

Link to post
Share on other sites

Sorry if this is answered somewhere else, but my brain goes into panic stations when I read anything about interest/calculations! I just want to know, for the first part of my 6 years statements, I was going in and out of credit, as I was working. Natwest was charging me piddling but ever larger amounts of interest/charges, up till mid 2002, eg amounts under £5. Do I ignore this and just put it in if it is over, say, £5? Sorry again if I'm being an idiot!

Link to post
Share on other sites

Not sure about interest, all looked too complicated to me so I didn't bother. Basically you can claim the bit of the interest that was charged because of charges taking you over your limit, but can't claim the interest that was charged for being overdrawn on an agreed overdraft, if you catch my drift. You can definitely claim the charges though.

I'm sure Fendy or parkvale or hedgey will correct me if I'm wrong.

 

Hope this helps.

Link to post
Share on other sites

Oh god, didn't mean to upset you Mrs M..

 

Someone will be along soon who can clarify, I'm by no means an expert. And bouncing direct debits are NOT minor at £38 quid a throw! And it's better in your pocket than theirs! As are 28 quid a time for going over the limit...

 

BUMP you lot out there, xomeone put Mrs M back on the straight and narrow.....

Link to post
Share on other sites

They were charging me 14.99% for borrowing up to £1500..this was on an Advantage Gold account..I sort of assumed it was an agreed overdraft; that's what I was paying £6 per month for.... I didn't go over that limit till the end of 2004..

Link to post
Share on other sites

Hi mrs miggins, don't worry - you can still reclaim your charges.

 

Have a really good read through this thread http://www.consumeractiongroup.co.uk/forum/natwest-bank/79547-natwest-charges-guide.html as it explains which charges you can reclaim.

 

What you'll find, is that at the end/beginning of each month that you've gone over your overdraft, you'll have an unarranged borrowing fee that will say 'charges'. You can reclaim £28 of this - the other £12 will be the Advantage Gold fee that you can't reclaim. You can also reclaim the returned DD's, etc., as it states on the above link.

 

You can't reclaim the normal overdraft interest that nat west apply - as again this is a fee for a service they're providing. So if (for example), they charge you a tenner a month in interest for having a £500 overdraft, you can't reclaim this fee.

 

However, if you go over your overdraft one month and they bounce a DD and charge you an unarranged borrowing fee, you can reclaim the interest that is charged because of the two charges. There are spreadsheets that you can download on here that help you to work this out - so again, don't worry about this.

 

Even if your claim seems low - don't give up. This is your money and it was taken from your account unlawfully - so you're entitled to reclaim every penny of it. And we'll all help you to make sure that you're successful.

 

Hope this helps a little - hedgey xxx :razz:

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

Link to post
Share on other sites

I know it's disappointing that you can't reclaim the credit zone interest (I was gutted when I found that out at first) but at least every penny you do manage to reclaim will help you get back on your feet financially. And I'm a firm believer in small steps - I think this is how we all 'get there' in the end.

 

Wouldn't mind a nice big lottery win though!! ;)

 

Hedgey xxx :p

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

Link to post
Share on other sites

  • 2 weeks later...

'However, if you go over your overdraft one month and they bounce a DD and charge you an unarranged borrowing fee, you can reclaim the interest that is charged because of the two charges. There are spreadsheets that you can download on here that help you to work this out - so again, don't worry about this. '

 

This is what I'm getting stuck with - You're saying that I can't claim unarranged borrowing fees charged just because I'm too skint to keep in credit, only those that happened because of unpaid DD fees? That seems to me to mean that I can't reclaim anything from the £56 odd that I'm being charged every month, because they do pay my DDs? I suppose I could argue that I'd be a lot better off if they didn't take that charge out, but they could equally argue that I'm so overdrawn anyway that it makes no difference... See why I'm going a bit nuts here?

Link to post
Share on other sites

because they can argue manual intervention to actually look at your account to pay these DD's then its what they call a fee for service this is one of the things that got in the way of the lloyds win in birmingham trying to get that back.go for what you can and claim contractual interest if you can and thatll bump up your money!

additions direct-no CCA

marshall ward-no CCA

next-CCA turns up after they have committed offence,(30 days) S.A.R - (Subject Access Request) time!

monument -CCA not signed reported to TS for harrassment 1st letter sent TS are useless

associates visa-no CCA

think there might be a pattern here!?:lol:

GE Money- won

barclaycard-- N1 put into court

capital one - won

NatWest- won

 

never lose sight of your goal!

Link to post
Share on other sites

This is what I'm getting stuck with - You're saying that I can't claim unarranged borrowing fees charged just because I'm too skint to keep in credit, only those that happened because of unpaid DD fees? That seems to me to mean that I can't reclaim anything from the £56 odd that I'm being charged every month, because they do pay my DDs?

 

No, that's not what I said. You can claim any unarranged borrowing fees. You just can't automatically claim overdraft interest. You can only reclaim a portion of this if charges sent you over your overdraft.

 

Is the £56 odd that you're being charged every month overdraft interest?

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

Link to post
Share on other sites

Well on 28th Feb this year I was just over £3000 overdrawn. I had an unpaid item that month for which I was charged £38 . At the end of the month, they took out £12 charges (I think the £12 was a charge for re-presenting the D/D) and £ 50.66 interest, so I would be right in thinking that I could claim the £12 but not the £50.66? People are talking about a £28 unarranged O/D fee, so where would this come in? Is it part of the £50 interest, as it's not mentioned as such on my statement, and this is where I'm getting confuzzled.....

Link to post
Share on other sites

Mrs Miggins - I've only just noticed your thread title. Have you seen this http://www.consumeractiongroup.co.uk/forum/show-post/post-850325.html. THey cannot take charges from your benefit under the Social Security Adinistration Act 1992.

 

Steven

 

If this post is helpful, please click the scales

Any opinions are without prejudice & without liability.

Almost everything I know concerning the law I learned from this site.

 

 

Link to post
Share on other sites

You can reclaim the unpaid D/D (£38) - but it sounds to me like you have an advantage gold account. If you do, you'll find that the £12 'charge' is the AG fee (this can't be reclaimed as it's a fee for a genuine service).

 

Unarranged borrowing fees come out a the end or beginning of each month and are on your statements as 'charges' - £28. However, if do have an AG account, yours would say 'charges' - £40 (£28 of which would be the unarranged borrowing fee; £12 AG fee).

 

Unarranged borrowing fees can be reclaimed.

 

With reference to the £50.66 interest applied, you can reclaim a portion of this as explained before (e.g., work out how much interest they've applied to the £38 unpaid D/D fee and the £28 unarranged borrowing fee).

 

It's quite complicated to get your head round at first - but hope this helps a little. xxx

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

Link to post
Share on other sites

Steven, I love you!!!

 

 

Hedgey, Yes I did have Advantage Gold, but I changed it back to an ordinary account in March. So that at the end of May, what went out (£56.80) wasnt described as a charge, but as interest. This is what I meant; there is nothing apart from that unpaid D/D and the AG charges that is described as a 'charge', so that's why I'm confused.

 

Thanks everyone for all the help you're giving me..depression isnt helping my brain to work properly and I do appreciate you!

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...