Matty against Barclays- is anyone elses like this?

[moc1982]

Now then people. My situation is slightly different than most I've read on here.

 

I ordered statements on 23rd March which wasn't actioned. I eventually, after several complaints, reordered on 13/04 and received statements on 18/04. A woman from complaints department told me Barclays were pre-empting my claim, by fast forwarding the process on the assumption I was actually going to file a claim- I get two letters within a few weeks, promising contact by 8th May after they had more information. This info presumably being the amount they think I will claim for- which amounts to £545. I haven't heard anything yet, and I am calling today. Does anyone know what usually happens in these situations?

 

I got £80 off Egg within a couple of weeks of ordering statements and letters etc, and I have filed £280 with Lloyds TSB on moneyclaim, with their 14 day deadline for acknowledgement coming up, but the procedure for these two has been pretty different from Barclays.

 

I'd appreciate anyone's stories like this, or advice,

 

Cheers

[saintly_1]

Sounds like Barclays usual stalling tactics .... stick to your timescale not theirs send off your prelom letter giving them 14 days then your LBA

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/671-2-letter-preliminary-approach.html

 

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

 

 

Remember to send the letters recorded delivery

 

Saint

[moc1982]

Thats what I'll do- just spoke to an advisor who said there was nothing on the notes system about a claim on there. He's getting the woman handling my complaint to phone me tomorrow, I think I'll send the letter anyway if she doesn't call tomorrow

[saintly_1]

I would just send the letter tomorrow anyway B's like to draw these things out to the last possible moment

[slick132]

Sounds normal from my Barclays experience.

They've given me promises to d/w complaints, then said they need longer etc. and will reply soon.

Spoke to the Cust'r Svs no. given and they just gave me the run around and told me to speak to branch. Branch said they had to return claim to another office.

So I stuck to the advice given and followed MY timetable.

 

Forget sending letters or phoning - a waste of your time.

 

Good luck.

Slick.

[moc1982]

Well everyone, I didn't send letters but phoned to complain several times about the service I'd received etc and got a letter in the post offering £430 compensation (I hadn't provided any info, but told them I was GOING TO CLAIM for £545, hadn't actually done that yet). Brilliant, I'll take that, got a court date with Lloyds and its a joke how long its took Id rather lose £101 and be done with it!

[slick132]

Well done MOC, sounds like a good result.

 

Onwards with Lloyds now and good luck there.

 

Slick