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    • Thank you. Such a good point. They did issue all 3 before I paid though. I only paid one because I didn’t have proof of parking that time, only for two others.    Unfortunately no proof of my appeal as it was just submitted through a form on their website and no copy was sent to me. I only have the reply. I believe I just put something like “we made the honest mistake of using the incorrect parking area on the app” and that’s it. Thanks again for your help. 
    • They are absolute chuckleheads. You paid but because you entered a different car park site also belonging to them they are pursuing you despite them knowing what you had done. It would be very obvious to everyone, including Alliance that your car could not have been in two places at the same time. Thank you for posting the PCN so quickly making it a pity that you appealed since there are so many things wrong with it that you as keeper are not liable to pay the charge. They rarely accept appeals since that would mean they lose money but they have virtually no chance of beating you in Court. Very unlikely that they will take you to Court given the circumstances. Just in case you didn't out yourself as the driver could you please post up your appeal.
    • Jasowter I hope that common sense prevails with Iceland and the whole matter can be successfully ended. I would perhaps not have used a spell checker just to prove the dyslexia 🙂 though it may have made it more difficult to read. I noticed that you haven't uploaded the original PCN .Might not be necessary if the nes from Iceland is good. Otherwise perhaps you could get your son to do it by following the upload instructions so that we can appeal again with the extra ammunition provided by the PCN. Most of them rarely manage to get the wording right which means that you as the keeper are not liable to pay the charge-only the driver is and they do not know the name and address of the driver. So that would put you both in the clear if the PCN is non compliant.
    • Thank you so much. Yes, I wish I had done my research and not paid. It's all for the same car park. Here is one of the original PCNs, they are all the same bar different dates. PCN-22.03.24-1.pdf PCN-22.03.24-2.pdf
    • Hi Clou, Welcome to the Forum and thank you for reading first before you posted. There seems to be many problems with Cornwall and getting a signal to use your a phone which could be why these parking companies don't use alternatives. It is a shame you paid the first one as you would probably have not had to pay that one either.  Was the car park at which you paid the same parking company as the one sending you these PCNs? On the subject of PCNs could you please post them up so we can see if they comply with the Act.
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DMC Vs Halifax


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Hi everyone, I've been a bit of a lurker for a while now and having sent away my SAR nearly forty days ago now I don't know if I've made a hash of it already.

 

I've read quite a lot on here, and used the template for my SAR on 2 accounts.

My wife then posted them and forgot to get proof of delivery, anyway, I decided to give customer relations a call on thursday to hurry them along and guess what? Yup never received any SAR from you blah blah blah!

 

To cut a long story short they offered to send me a list of charges ( not statements charges only ) for which there is no cost.

They also said that it could take 40 days again before I recieve them.

 

Has anyone else had any experience of receiving a list of charges only? and can the banks be trusted on this?

 

I've agreed to them sending a list of charges but the only thing bothering me is that if I think they may be wrong I'll have to wait a further 40 days.

 

To be honest I've a feeling if they see how much they owe me they might not send all the charges because I've a pretty good idea that it's well over £5000.

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Did you send a cheque?

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I got a list of charges sent, but also my statements and both of them did match to the last penny. Hope this helps.

Bank of Scotland account 1 - £2,666 WON

Bank of Scotland account 2 - £2,500 on hold

GE Capital charges -£30 won (hey, every little helps!)

Barclays Partner Finance £425 charges - £225 offer accepted.

 

Finally debt free after 4.5 years, thanks to my Debt Management Plan through Payplan. There is no better feeling :D

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Yes Sea sidelady I sent a cheque to cover both accounts but it wasn't cashed.

 

Thanks Suzie that makes me feel a bit better, hopefully they won't try to fleece me over it.

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They are starting to send out these sheets of charges. They do seem to tally witht the statements, but if they take the money for the SAR then they have to supply the statements.

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

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Thanks for replying.

The cheques have not been cashed but I'll keep an eye on it just in case.

I'll wait and see what the charges amount to before deciding my next move as I'm in Scotland and don't know whether to go through the courts or the FOS yet, as I'd prefer to claim the whole amount in one go.

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I'm in Scotland too -I'm going through the FOS once I've had my final answer from the bank as I'm claiming over £5000. At the moment it seems the best way to go, as some courts don't let you split the claim anymore.

Bank of Scotland account 1 - £2,666 WON

Bank of Scotland account 2 - £2,500 on hold

GE Capital charges -£30 won (hey, every little helps!)

Barclays Partner Finance £425 charges - £225 offer accepted.

 

Finally debt free after 4.5 years, thanks to my Debt Management Plan through Payplan. There is no better feeling :D

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You'll probably be amazed when you do get the amount. I thought I'd only be about £2000, but those charges don't half stack up. It's the only time you go through your statements and smile when you find another charge. :D

Bank of Scotland account 1 - £2,666 WON

Bank of Scotland account 2 - £2,500 on hold

GE Capital charges -£30 won (hey, every little helps!)

Barclays Partner Finance £425 charges - £225 offer accepted.

 

Finally debt free after 4.5 years, thanks to my Debt Management Plan through Payplan. There is no better feeling :D

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  • 3 weeks later...

A quick update on this one.

Yesterday I receive a letter in the post about my SAR, which Halifax claimed not to receive, saying they have cancelled my cheques and will be providing my details to me for free.

Considering I sent the original on the 10th of April, do you think I should either give them a call demanding my statements within 5 working days or send a non complience letter?

I'm really starting to get p***ed off here and they have just trodden on their own foot by sending me a letter more or less admitting they lied to me on the phone.

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If they dont take the payment, then they will just send you a sheet with your charges, not your statements. (which appear do tally)

But if you want your full history then you can send the non compliance letter after the 40 days.

 

If they state they havnt recieved your SAR then how do they have your cheque which theyu will cancel??? Hmmm.

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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If they state they havnt recieved your S.A.R - (Subject Access Request) then how do they have your cheque which theyu will cancel??? Hmmm.

 

That's exactly what I'm thinking my request was sent 60 days ago.

Then when I called them after almost 40 days I was told they received nothing from me but would send me a list of charges.

About a week after that I received written confirmation of the request following the phone call.

Now they have sent another letter about the original request saying the cheques are cancelled and they will send my details free of charge.

 

I really don't want to wait any longer, I'm fed up getting messed about with their lies. I think I'll just phone them tomorrow and see what excuse they give me about lying to me the last time I called.

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I had the same thing they sent me a list of charges when I checked them the charges tallied with my statements that i had but they duplicated the charges for 2004 worked out htat they were trying to give me £750 more than they should. so check them carefully!

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HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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Right, I phoned customer relations today and spoke to a very nice woman who agreed that I should be unhappy as I've waited 60 days, and she would send the statements out ASAP.

When prompted to explain exactly what she meant by ASAP she replied "today if possible".:rolleyes:

Then she called back this afternoon to say she had put them out for posting personally.

 

So hopefully my phone call has done the trick, I'll let you all know later in the week if they arrive or not.:)

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My phone call worked, both statements AND a list of charges through the door this morning.

Going by the list alone, with a year missing, it's around £9500 :eek:

 

Now my wife is getting scared because of the amount involved, she feels more comfortable going through the FOS although I'd personally like to go through the courts to speed it up a bit.

 

Any advice at this stage would be most welcome.

Is it worth trying a phone call to customer relations just to see what they say.

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I've checked all the charges on the sheets against my statements and I'm £5300 on one account and £3700 on the other.

Im missing a year of statements although the charge sheet seems to have them all there, condensed.

So I'm just over £9000, not sure which route to take yet though:confused:

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Unfortunately I've not got an English address so MCOL is out it's either N1 or the FOS.

I know the FOS route can take some time and I'd quite like MY money sooner rather than later, I was thinking on suggesting to them that it would save my time and more of their money if they just settled quickly as they would incur interest plus court costs/FOS investigation costs.

I don't know how open they would be to this suggestion though.

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can i just claify..

 

you want to use the English coourt, but you havnt got an English address?

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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I'm now thinking of getting the english address and claiming 5 1/2 years instead of 5 using MCOL, as one claim is £6153 I double checked and they calculated it wrong.

Total claim is now just under £10,000:D

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