Bolton1 vs Co-operative Bank**Settled**

[Bolton1]

Hi Folks, just joined this site. I am at the stage where I have issued the N1 to the co-op and they have acknowledged service stating that they intend to defend all of the claim. What should I do now? I have read in another thread about asking for a full breakdown of charges and real costs within 14 days, is this right. All help really appreciated.

[livelylad]

They have a further 14 days to defend the claim. Read through the step by step instructions. I have enclosed the AQ draft directionswhich is what you mean, this will only be required should they defend the claim.

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/11644-allocation-questionnaires-guide-completion.html

[Bolton1]

Thanx Livelylad

[livelylad]

Are you a Bolton Fan?

[Bolton1]

of sorts

[livelylad]

of sorts

[Bolton1]

Why's this then???

[Bolton1]

Just spoken to the team that deals with the penalty charges, don't hold your breath, they are currently working on letters that they received on the 23rd march and have been getting over a hundred a day!!!

[livelylad]

Just spoken to the team that deals with the penalty charges, don't hold your breath, they are currently working on letters that they received on the 23rd march and have been getting over a hundred a day!!!

 

 

Just stick to your timetable.

[Paintball]

Just out of interest, did you send prelim letter then lba before filing your N1?

[Bolton1]

I didn't send the prelim only the lba. I was using a different site at the time and it didn't mention anything about a prelim.

[Paintball]

That's what I found from looking at a certain other 'reclaiming charges' website. They advocated rushing straight in without following the due process which involves a series of letters; SAR, prelim, LBA then Claim at Court level if nothing happens.

 

To be fair to the Coop, they do seem to pay up pretty quickly compared to other banks (check out the Barclays section!!!). I reclaimed just under £5,000 of charges and had them in my account in just over 5 weeks following my LBA. Others here have similar stories to tell.

[Bolton1]

Thnks Paintball. Did you actually file in court?

[Paintball]

No need; they responded to the LBA with "We'll get back to you within 14 days" and then a couple of days later the money was in my account.

 

I've had to file an N1 claim with Cap One as they made a measly offer which I declined. Barclays are refusing to even send my statements after my DPA request, so will need to get tough with them! Nat West .... ?

[Bolton1]

Hi All

I thought that I would start a new thread on where the co-op are currently up to in relation to dealing with claims and will keep you updated during the week. Spoke to team 560 today and was told that they are currently dealing with claims that they received on the 26th March.

[subpop]

Hi All

I thought that I would start a new thread on where the co-op are currently up to in relation to dealing with claims and will keep you updated during the week. Spoke to team 560 today and was told that they are currently dealing with claims that they received on the 26th March.

 

Does this apply to just claims or DPA requests as well m8?

[phoebesmum]

Can I ask,

 

I did have an account with co-op closed now for 5 years, but in the last year opened had loads of charges. Only problem I can't find my account number, was with them for 7 years, any ideas???

 

Thanks guys

 

T

[sallysas]

Send them the SAR with additional details like other addresses where you have lived (if appropriate). If you can pinpoint the month you closed the account this would also help them. I managed to send them the wrong a/c number and they still found me!!!! Oh, let them know what kind of account it was, current, credit card etc.

[Bolton1]

Just the claims, the SAR's are taking about 40 days

[bluesunshine]

My first claim sent to the coop bank was recieved by them on 24th march. Had a letter from them dated 28th march saying they were dealing with my complaint .Ive heard nothing since though . I'll keep you posted

[Bolton1]

Have you done anything else about it yet Bluesunshine?

[bluesunshine]

Hi Bolton1,

 

ive got another claim with the coop bank which ive given them to May 1st to refund me .If ive not had either refund by then ,then i'm going to start claiming using the legal process via MCOL .Hows you claim going ?

[phatram]

Hi

As you have more than one claim, have they threatened you with account closure?

[bluesunshine]

Not heard anything off them yet , but i'm ready for threat of account closure .Ive opened another account with Natwest just in case

[Bolton1]

Spoke to them again today, currently working on the 28th March, if they go any slowere they'll stop.