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    • I contacted Sanctury housing in August 2023 after informing them my father in law who had Dementia had moved into a Nursing home December 2022. We kept the flat for 8 months until such a time we could accomodate some of his furniture that my wife wanted to keep. I contacted them in August 2023 to let them know the situation by email as I was the named person that could speak on his behalf. I informed them that we had left it to late for POT and were seeing a solicitor for Deputyship of his financies. I asked them what information would they need in order to give notice on the flat and we could provide details of his condition and nursing home. This went ignored I left it a month and then called them October 2023. I was promised a call back from a manager over the next few days. This never happened and it was end of November when I contacted them again and they had no record of me calling them. I explained the email and again I was told the local manager to the area would call me. This never happened and I ended up emailing them in January 2024 with a copy of the email from August. Again this went ignored and I had explained to them that we couldn't just go to the bank and stop the DD as we had tried. This email again went ignored. I then had a letter written to our home address in February asking us to get in contact with them (local manager) as they were concerend nobody was living in the flat. He had an email address so I copied in the last 2 emails to say I had been trying to give notice since August 2023. I also stated that I would like the rent that was paid from August 2023 refunded back to his account as I had officially tried to give notice then and it went ignored. He replied to us about wanting to look at the flat then notice could be given once he had contacted the nursing home to confirm he was actually living there now. Notice was giving for the 22 March 2024 and this would be when rent would stop and no further payment would be taken by this point. The fact I asked to be back dated went ignored. I have since noticed on 2 banks statement for April and May that they are still taking Rent payments of £501 from his bank. Further to this which seems very strange. He was with Eon Next for his utility bill again we were having problems getting this stopped as they needed a named person on his account which there wasn't one despite me managing his online account for him. I didn't check the email address that often that I used to set it up and went to check as noticed the credit he had built up with not living there was all getting refunded in February. The email said £600 would be refunded to his account with a (sorry you are leaving us message) but how can he leave as nobody but himself had access to speak with them. I also noticed the lady in the flat above him had a letter from her bank sent to his address with his address details but his name which was dated 4th March well before we had given notice and it said (thank you for giving us your new address details) we have set all this up for your account.   So Sanctuary housing must have been aware he wasn't living there from the ignored emails for the lady above to start changing address details to move into his flat before the housing manager had even got in contact to ask if anyone was living there. What I basically want to know his do we have any legal standing to claim the rent back from when I first contacted them in August 2023? There is roughly £3000 to come back  
    • lowell letter = we've mugged you once - why are you not paying this other debt....😎
    • i see you are posting this all over the internet too. here you say it was returned by the safety camera dept UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please? WWW.FTLA.UK UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please?  
    • I see what you mean. I will wait till the 8 weeks is up and then take it up with FOS. Before I do will be on with some more details on the SAR. Thank you once again. 
    • Tagging @stu007 who's great with this. You should have at least 2 months notice with a Section 21 notice (Which Form 6A is used) For now, scan, redact and upload anything you think will be useful    
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Once you have issued proceedings, you can charge the 8% APR.

 

Not before - you can try, and wait and see what they say about it. I, for one, think we should charge them the same amount of interest that they charge us.

 

The 8% is allowed under the county courts act - if the courts haven't been involved then don't chance it.

 

If they have (ie, you have started proceedings) then you are entitled to the 8%.

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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Thanks for the reply.

 

They have until 11/04/06 to reply to my preliminary request at which time i can alter the amount i.e. omit the interest charge if i have no success at that stage when i issue them with a LBA.

 

I imagine if court proceeding go ahead i can then apply those charges.

 

Thanks for your help and i will keep you posted.A donation for books could be on its way.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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Hello again just updating:

 

I telephoned Kenneth Graham(Senior Customer Relations Manager,Final Review Team) today to obtain acknowlegment of receipt of my prelim letter dated 28/03/06.

 

He tells me that the letters get sent to central mail handling for processing and then forwarded on to appropriate dept.

 

It is on the system and awaiting to be looked at as there seems to be a lot of mail at the moment and it is in a cue

 

An acknowlegement and response will be sent at some time and at a date he can not confirm.He tells me that my bank manager has also received the letter.

 

The 14 days expire on 11/04/06 at which time LBA will be sent.

 

Keep you posted.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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Hello everyone.

 

The 14 days are up today, after the prelim letter, so I waited by the door for a letter to drop.

 

Sure enough, one letter from Halifax, a bank statement.

 

I am on my way to post office to send LBA via recorded delivery.They have not communicated with me in any way whatsoever.

 

Keep you posted.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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Hello everyone.

 

I phoned Kenneth Graham(Senior Customer Relations Manager) for acknowlegment of receipt of my LBA.

 

Again this has been scanned on system and I am told that there is a dedicated team assigned to complaints of this nature and they will be actioned and responded to in chronilogical order and may take time.I reminded him that I am working to my timescale and as they have received these letters (signed for by recorded delivery) I shall be progressing forward as stated in my letters.

 

Time runs out on 26/04/2006 and I shall enter a claim with the courts.

 

Keep you posted.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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Hello everyone.

 

Just to prepare myself for the forthcoming event of court action i have just visited the Moneyclaim website.The information required is for the name and address of whom I am claiming against.

 

Halifax being the obvious name but what address shall i use.

 

Is it the address I have been corresponding to and use Halifax PLC as the name or do i issue it for my local branch and get them to provide a representative to act on the banks behalf.

They have not corresponded with me so far nor do i expect them to so i am not sure who or where to issue the claim.

 

Thanks alot and i will keep you posted.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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Hello everyone

 

The banks time has now ran out.

I have filled in the form on Moneyclaim online to issue proceedings and it is just waiting for payment which will be tomorrow for £120.

 

I had read on this site that if you are on certain types of benefit you may not have to pay court fees.I am on incapacity benefit but there is no set up on the Moneyclaim online for someone on benefit to bypass this or any way of deferring court fees, can this only be done in person at the courts?

 

Claim tomorrow for £2810, cant wait.

 

Vouchers for Bankactiongroup are not far away.

 

Keep you posted.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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My parents have come to my rescue and have paid the court costs for me.

The money claim online states that this will be processed at 10am tomorrow so i shall just sit back and wait now.

 

Thanks to everyone for the support and help and good luck everyone.

 

Keep you posted.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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Thanks a lot for that Blindman have just printed a form off and i shall give it a go

 

Cheers.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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Hello everyone

 

I have just printed of my claim form from Money claim online showing that court action has startedand the Halifax have 14 days with which to enter a defence.

 

I live in the Southampton area but the claim has been entered into with Northampton County Court. If this gets to court can this be transfered to my local court or will i be required to travel.

 

On the Money claim online site it does not specify a court for it to be heard in. Do all claims on this site go to Noethampton or is it pot luck.

 

Any help or advice appreciated.

 

Keep you posted.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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Guest blindman

If it goes to court, it will be transferred to your local court

 

 

 

If the defendant files a defence and the defendant is an individual, the case will be transferred to the defendant´s home court. Where the defendant is not an individual (ie: the defendant is a business), the case will be transferred to your or your representative´s home court. This means that your claim will no longer be handled by the MCOL system.

 

I suggest you read the excellent Claimant User guide on MCOL

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Hello Blindman

 

Have been on that site and read the notes and once again you have been very helpfull

 

Thanks for that and I shall keep everyone posted as to how i get on.

 

Cheers

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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Hello everyone.

 

I have just copied this from the MCOL site,the claimant user guide is very useful and deserves a read if you get this far.

 

Claimant User Guide

Responding to a claim: defendant's options

The defendant has 14 days from the date of service of the claim to respond. The date of service is calculated to be 5 days from the date the claim is issued.

 

This effectively gives the bank 19 days before a judgement can be made,as far as i understand.

 

Mine was issued on 26/04/2006 which gives them until 15/05/2006

 

Keep you posted

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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Guest blindman
Hello everyone.

 

....the claimant user guide is very useful and deserves a read if you get this far.

 

 

That's why I told you about it :D

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And I am glad you did

 

Just putting a helpful comment for others to follow.

 

I do see a lot of the same questions getting asked and this is because not everyone reads all the posts so as many mentions will be of help.

 

Thanks again Blindman you seem to have it covered.

 

Keep you posted.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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Once you have issued proceedings, you can charge the 8% APR.

 

Not before - you can try, and wait and see what they say about it. I, for one, think we should charge them the same amount of interest that they charge us.

 

The 8% is allowed under the county courts act - if the courts haven't been involved then don't chance it.

 

If they have (ie, you have started proceedings) then you are entitled to the 8%.

 

I agree Dave, they once bounced a standing order over 20 pence defceit in my account and then slapped me with the charges, seems like they can flaunt the law to line their own greedy pockets

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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Hello everyone

 

I have just received a letter from Northampton County Court

 

Claim number 6QZ26798: Your claim was issued on 26/04/2006

The court sent it to the defendant by first class post on 26/04/2006 and it will be deemed to be served on 01/05/2006.

 

The defendant has until 15/05/2006 to reply.

 

I could just leave it at that and wait but does anybody think it would be advisable to send copies to the bank so that ignorance can not be a defence for them or the old `lost in the post and didnt receive` so they can drag it out a bit further.

 

Any advice a great help

 

 

Keep you posted.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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Hello everyone.

 

Just to update;i have just checked MCOL as the claim is deemed to be served as of yesterday and there is no change.

 

This hardly surprises me as i have had no correspondance from the bank since i started on my quest, god forbid get an ackknowlegement of claim!

 

Will keep you posted.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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Hello everyone.

 

Just to update;i have just checked MCOL as the claim is deemed to be served as of yesterday and there is no change.quote]

 

As its deemed to be served and if they dont arrive at the court then the court should find in you favour :)

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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I am hoping that they dont acknowlege,then,come the 15th May i will have a nice windfall(repayment) and job done.

 

Keep you posted

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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Hello everyone.

 

Just been on MCOL to check progress;

 

Claim acknowledged this afternoon

 

Keep you posted

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

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Hi Sean

 

My claim with the Halifax is running at the same time as yours, can you keep me posted as to what happens with you and I will do the same?

 

I have had the same response as you to all my letters - zilch.. although I have received a letter from the court saying they intend to defend, but have heard nothing more so far.

Status:

 

Halifax - DPA sent 03/03/06.

Prelim Letter - Sent 27/03/06 ignored.

LBA sent 10/04/06 - Ignored

Moneyclaim filed - 26.04.06

Acknowledgement received 3rd May. Halifax state they intend to defend.

Halifax Settled in Full - 17 May 2006

 

If you've found this post helpful, I would be grateful if you could click on the 'Scales of Justice' button in the top right corner of this post.

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I certainly will. I have added you to my buddy list as a reminder.

 

I have also received a letter with a notice to defend, the only acknowldgement so far.

 

Good luck.

DPA Letter sent 28 Feb

  • Statements Received 24 Mar
  • Prelim sent 24 Mar
  • LBA sent 12 Apr
  • MCOL 26 Apr
  • Acknowledged 3 May
  • Coming soon:

£2810 inc int. Halifax. Done and Dusted 16/05/06

Dont forget to donate

Link to post
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That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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