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How do they make their decisions ???


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What is going on with banks, LOL!

 

Back story - my wife had an account with Bank of Scotland and one with Halifax. Halifax had approx 1.5k charges, BOS around £600.

 

Asked both for charges back, Halifax didn't reply, BOS said we'll get back to you soon, left BOS on back burner, progressed Halifax, just given the summary cause application into the court (not got it back to serve yet) and planned to do the same to BOS afterwards as a small claim (hoping that they wouldn't be linked as they're kind of different banks ;))

 

Offer comes in today for both of them both auth'd by the same customer services guy...... Halifax offers less than £200 of £1.5k claim, BOS offers the whole amount! W T F ? ? ? ! ! !

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Thanks, will have a look there.

 

The current plan is to do the 1.5k through the court to completion and when we have the cash, accept the friendly offer of the whole amount from the BOS.... lets see how that works out!

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