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V. Confused V Lloyds TSB


V.Confused
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Just received a letter from TSB saying they will not cancel any of my charges so I guess next stage is Letter before Action? :-? But this letter starts off by saying 'I am very dissapointed that you have failed to respond to my letter' is this the correct letter to use when they have responded even though it is a negative response and doesn't really detail that I am trying to reclaim all my charges back or the amount I have asked for?? It really is getting more and more confusing. All that keeps me going even at this early stage is the success of so many people.

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Guest ian cognito

Just change the letter slightly to suit, 'I am very dissapointed that you have failed to respond positively to my letter' or something similar, they send out standard template letters, this is perfectly normal so don't worry, just keep reading through the FAQ's and Lloyds threads to arm yourself with as much knowledge as possible.

 

Stick to your timetable and don't let them put you off.

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Yep the letter before action is the next step. You can alter the first line to:

 

"I am very dissapointed that you have failed to respond positively to my letter dated xxxx"

 

That should do it.

Also read through FAQs http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/ and the step by step instructions

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html

to help put your mind at ease and acquaint yourself with what to expect and do next

 

skb

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Hi V.Confused,

 

I know it seems a little daunting at first but things will get clearer if you read through the FAQ section and follow the step by step guide.

 

Right you have already sent your preliminary reqest letter, and Lloyds have sent you a reply saying "sorry but your not getting your money back".

You are correct in saying that you need to send your LBA (Letter Before Action) next.

You can edit this template by changing the fist line to " Thank you for your letter dated XX.XX.XXXX. I am very disappointed with your response."

Please ask if you are unsure about anything - no matter how trivial. There is always someone here to put your mind at rest. :)

 

regards,

 

Pondfish

LloydsTSB - Current Account claim £5,554 settled unconditionally 25.4.2007 :D

If the Pondfish has helped click his scales! ;-)

 

Please donate to this site if you can! :-)

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