T-mobile - Payment Failure Charge.

[paul110590]

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Edited May 17, 2010 by paul110590

[buzby]

The simplest way is to send a cheque for payment of the account, less the 'penalty' fees, which are disputed. I note what you said about an inability to have funds until some later date, but the problems will snowball if the account isn't credited quickly - even paying the first month missed may make all the difference, and prevent her credit record being seriously blemished.

[paul110590]

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Edited May 17, 2010 by paul110590

[noclue]

I have just had a letter today with exactly the same situation.

 

I will be calling them tonight.

 

I'll let you know how I get on.

[Dipply75]

Hi all

 

Am in the middle of a fight with them also at the moment. They seem to make the rulls up as they go along. First of all put the amount of the charge in dispute - this cannot then show as outstanding until resolved. E-mail customer services to start the argument etc.

 

Apparently your bill can go 10 days overdue then it is automatic suspension. But all you have to do is call collections and put a 'promise to pay' on the account for when you can pay - nothing more should happen.

 

If collections chase you for any of it in the meantime, have a go at them and tell them to read the notes in the account and that customer relations are dealing with you complaint blah blah. Get stroppy! crack up that no-one told you that you could do any of this also - poor advice etc, ignoring your rights (and their t&c's) when you're in financial difficulty etc. E-mail customer relations on - [email protected]

 

Good luck!

[paul110590]

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Edited May 17, 2010 by paul110590

[paul110590]

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Edited May 17, 2010 by paul110590

[A$h X]

I was in exactly the same situation as everyone in this thread, but I foolishly paid the £23.50, and setup another direct debit. Is there any way of reclaiming this fee, or have I let these greedy so-and-so's run away with even more of my money?

[buzby]

You are in a weaker position because you rolled over so quickly. You could write to them saying you have reviewed the situation and feel their PFC is unfair as it is a fine, and ask for this amount to be credited to your account so it can be used for line rental. Alternatively, ask them to justify the cost represents their true losses due to the 'failure'. If they don't you can always institute proceedings.

[lawbunny]

Hey. I have some experience with T-Mobile in this respect. Usually you will find that if you call customer services a couple of times and speak nice to an advisor, someone will credit you back the £23.50. Can't guarantee it, but it can happen. Also, if your payment history is good, they should be able to perform a "promise to pay" which will give you an extension.

 

Good luck

[OrangePrimate]

Hey. I have some experience with T-Mobile in this respect. Usually you will find that if you call customer services a couple of times and speak nice to an advisor, someone will credit you back the £23.50. Can't guarantee it, but it can happen. Also, if your payment history is good, they should be able to perform a "promise to pay" which will give you an extension.

 

Good luck

good advice lawbunny, but as this post was last updated nearly six months ago it may be a little late now!!!

You seem to be resurrecting a lot of old posts!

[lawbunny]

Lol yeah I know it's old, but it's a really common problem, so just offering a bit info in case other people are reading these forums who have experienced the same problem