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    • We need to see the actual document from the IAS where it is written - "The Operator's evidence shows no payment for the Appellant's vehicle, or anything similar. It does show two payments for the same registration in quick succession. I would take a reasonable guess, based on the circumstances described, that the person paying has paid for the registration of the person they assisted again." You can't just type it up yourself. At the hearing in July or August or whenever the judge will have two Witness Statements. One from Bank's director says you never made a second appeal. You say you did make a second appeal and the IAS concluded that payment was made. The judge will immediately twig that either you or the director is lying.  But who? Fail to show the documentation form the IAS and instead just produce something you've typed yourself will make it look like you just made up the appeal and you are lying and you will lose the case. Please let us see what the IAS adjudicator sent.
    • I used to have a retail outlet in London selling my husband's photography.  We also had a co-op with staff so they weren't directly employed by me, but I paid for the other overheads etc.  When my husband died, I carried on as usual for a while but then I became ill and moved quite far away so logistically was becoming very difficult.  I came to an arrangement (verbal) with one of the guys I trusted, that I would send him the images to print and sell as normal, and I wouldn't take any money, as a short term solution until I got back on my feet and worked out the best way to do things. He would pay all the  rent, insurance etc... Over a year later, not able to give things away for free anymore,  I drew up a contract as a wholesale agreement, so I would get everything printed and sent to him and I would invoice his for what he ordered. I noticed form the beginning that he wasn't ordering enough or frequently enough to be making any money, and was suspicious he was doing his own orders on the sly and ordering just enough from me to keep my happy.  I checked with my printer, which I've been with for 20 years, and he sad he wasn't getting orders for my images from anyone else. I emailed a few other printers to ask them to keep a look out for some images but I soon realised this would be impossible to police.  The only option really would be to buy a print from him and check the stamp on the back of it.  I finally managed to get hold of on the prints on sale, and sure enough, he did not order it through me.   In the contract he signed in 2022 it explicitly states that he must destroy all files I had previously sent him etc etc so e is in breach of that.  When I drew up the contract, I was careful to make sure it was legally binding, but before I let rip at him, I need to know where I stand.  The contract is here: PARTIES This WHOLESALE AGREEMENT (“Agreement”) is made effective as of 30th June, 2022, by and between ############################## The Supplier and the Client, collectively referred to as the "Parties," hereby agree to the following terms: TERMS AND CONDITIONS SALES OF GOODS The Supplier agrees to provide the following goods to the Client (“Goods”): Description of Goods ################################# Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b BOTH PARTIES AGREE: The Client purchases the Goods through the Supplier directly, and agrees to delete/destroy any previously held digital images (Goods) owned by the Supplier, and agrees not to use any such files for monetary gain, outside of this agreement, either directly or through a third party from immediate effect of this agreement. The Client purchases the other materials necessary for resale of the Goods independently of this agreement. The Client shall have exclusive rights for resale of Goods at ###########, and also with permission, as a retailer of the Goods elsewhere, provided that there is no conflict of interest between the Supplier and the Client. The Client is free to decide their own retail prices, for the Goods. The Supplier shall use #####  to provide the printed Goods on Fujifilm Crystal Archive paper, with Lustre finish, and will not use any other Printer unless #### cease to trade, without prior approval from the Client. The Supplier shall not impose restrictions on size or frequency of orders made by the Client. The prices provided by the Supplier shall not increase for a minimum of 3 years, unless the prices of the raw materials rise, in which case the client will be informed immediately. Any discounts/promotional prices of raw materials shall be passed on to the Client by the Supplier, and the invoice will show adjustments for this, as well as credit for return postage of any damaged goods. This agreement can be terminated by the Client without notice; the Supplier must give notice of no less than 90 days, unless the terms of the agreement are breached, in which case, the agreement can be terminated with immediate effect. PAYMENT Orders must be paid for upon receipt of invoice, via Bank transfer: ######### Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b DELIVERY AND INSPECTIONS All orders received by 12.00am (midnight) shall be processed by the Supplier the following working day and delivery of order shall arrive in accordance with the Royal Mail schedule, or DPD, should express delivery be requested. The Client shall be liable for the delivery charge which shall be added to the invoice. The Goods will be delivered to the address specified by the Client. The Client shall be provided with order tracking, and should any problems arise with the ordering system or the couriers (Royal Mail, DPD), the Client shall be informed without delay of any such issues. The Client will inspect the Goods and report any defects or damage to the Goods in transit as soon as possible upon receipt of Goods, and will retain damaged Goods for return to Supplier for refund/replacement. GENERAL PROVISIONS CONFIDENTIALITY The prices of the Goods and other information contained in this Agreement is confidential and will not be disclosed by either party unless with prior written consent of the other party. INDEMNIFICATION The Client indemnifies the Supplier from any claims, liabilities, and expenses made by any third party vendors or customers of the Client. GOVERNING LAW This Agreement will be governed by and construed in accordance with UK Law. ACCEPTANCE Both parties understand and accept the wholesale arrangement stipulated under this Agreement. Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b IN WITNESS WHEREOF, each of the Parties has executed this Wholesale Agreement as of the day and year set forth above.   Signed by us both electronically.   I haven't broached any of this yet, and I am looking for some advice about what action to take.  The main issue I've got is that he has still go those images.  If I terminate the contract, I will need to know that he no longer has those images and I can't think of a bulletproof way to do this. I'm thinking I might tell him I will continue with the contract but ask for a  sum in damages and say that if I find out he's still doing it down the line I will terminate the contract and sue him for damages. The damages side of things I'm not sure how it would work as he is self employed, and I'm positive he doesn't declare all of his earnings to HMRC, in order to find out how much I have lost, would the court demand to go through his tax self assessments?  I'm not sure how to proceed with this, I don't want to lose that place as an outlet as it is in a prime spot in London, which is why I let him have those images in the first place as I would have had to pull out altogether at that point.  I am regretting it somewhat now though.  Please help.
    • I cannot locate anything in my paper work that states 2 payments were made? Perhaps you could point this out? In reply from IAS it states "The ticketing data has been attached" nothing was sent to me. I made a response to the IAS all this was done online
    • Thanks again for your responses. The concern I have here, is that freeholder of the land (a company, who presumably would have been the ones to have initially instructed PPM to manage the parking here), will have proof of exactly how long the vehicle was on site for, as the driver was meeting operatives from that company on a separate matter. On this basis, if the matter was to get to court, I feel all the other technicalities about signage, size of signage/font, lack of start/finish times, will not be enough to have any case dropped? This PCN was brought up to the freeholder but they have advised that PPM will not waive this charge. 
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Craig vs Paragon PPI


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Damn, i'm upset :sad:

 

Just about to clear a loan off with Imagine Finance (actual lender is Paragon) after 14 months of the 120 month loan term.

 

It was a joint loan with 10 year term for £35,500 (we were very vunerable at the time). This loan included 5 year cover PPI which cost (including interest) £8701.20 which covered my wife only for Disability, Redundance & Life. We have made no claims on the cover.

 

After reading the loan documents it clearly states that cover was optional and we have signed it. I cannot remember it being optional - I was under the impression one of us needed cover to get the loan (I cannot prove this and the signed loan agreement clearly states 'optional')

 

Have I just thrown £8700 down the pan or is there a slight chance of recovering all / some of this somehow. I would have liked to have though I would have been entitled to a partial refund as have settled loan 14 months into 60 months PPI cover period.

 

Just a note to say, the actual cost for the cover was £6216.05 and the rest was interest over the 120 month period. I note that there is nothing on the signed agreement that states that full premium is due even if cancelled early - does this make any difference

 

Craig

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Check into the PPI FORUM and seek advise, my feelings are that you will be arguing that you were mis-sold the PPI which takes a little time because you have to go through the companies internal proceedings first.

look for username reidnet (IAN) he is pretty much clued up on all of this and read up his threads.

good luck and hope this helps.

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Check into the PPI FORUM and seek advise, my feelings are that you will be arguing that you were mis-sold the PPI which takes a little time because you have to go through the companies internal proceedings first.

look for username reidnet (IAN) he is pretty much clued up on all of this and read up his threads.

good luck and hope this helps.

 

I was going to, as a starter, SAR them, however, the Paragon loan was done through the Imagine finance broker - who do I send the SAR to?

 

Also, as part of the SAR can I request transcripts for any recorded telephone calls?

 

Craig

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Hello Graig...it's a PPI forum:))))u r in the right place.... with your SAR you can also send this and amend in the way you want:

It would be grateful if you would provide the following: -

  • Full copies of all contracts which you believe exist between myself and your organisation, including copies of any documents you hold in support of same.
  • Details of the identity of any individuals or organisations who have provided you with my personal information together with copies of any letters of instruction provided by them, or any contracts entered into between yourselves and the third party, and the relevant dates to which those contracts related.
  • Copies of all documents which include any of my personal information including copies of any contracts or invoices, emails or computer records containing my personal information, or any records which pertain to this information.
  • Full details and copies of any documents upon which you relied when you have provided my personal or financial information to any individual, organisation or third party.
  • Full copies or transcripts of any computer logs or database records kept in relation to myself or in relation to my financial or personal information.
  • Full copies of any correspondence in postal, email or any other format which you have entered into with any individual, organisation or third party which contains my personal or financial information, or which pertains to myself.
  • Details of all systems you currently have in place to ensure my personal or financial information is kept securely, including details of those officers who currently have control of same, and at the time it was held or provided to a third party.
  • Where any previous information or records held have been deleted or disposed of, the methods used to do so, including dates, certificates or references confirming details of destruction. Where you are unable to provide such certificates, please provide a declaration, signed by an authorised officer of your company, confirming the dates and methods of destruction of this data.
  • Full hard copy print outs of any of my personal or financial information held in a digital, magnetic or any other format which is held in any archives, backups or other storage devices / locations. And Audio files
  • Your registration number with the Information Commissioners Office.
  • Your Consumer Credit License number.
  • Your VAT reg number

Where reference to emails is given above, these emails should be taken from your email servers or backups / archives held in a magnetic or digital format. These emails may not be present on a user’s local system, and may require the assistance of your IT department / IT providers, who you should contact immediately for their provision.

 

Please confirm whether you hold a physical file with details of my personal and / or financial information. If so, please provide details and dates of any instance when this file has left your control, to whom it has been communicated, the method of transportation / communication e.g. Royal Mail, courier, by hand, electronically. Please provide a full copy of this file Where my physical file has left your offices, please provide details of any precautions taken to ensure that my information has not been lost, stolen, misplaced or made available to anybody who does not have authorised access, including those who would use my information for the purposes of identity theft, or registered with any credit agencies. Please also confirm whether any of the documents held within the physical file are computer generated.

 

Under S.40 of The Administration of Justice Act 1970, if you believe you have provided my information to any organisation, agent, or individual who could, or may have used it for unlawful purposes, you should contact me immediately, and provide full details of their identification and address, together with full details of any instructions you have provided to them. If you have forwarded or communicated my personal or financial information to any person, company, or organisation, please provide a copy of the authority, signed and dated by myself upon which you have relied prior to doing so. As requested above, you should provide copies on any such communications.

 

Under the Data Protection Act 1984 / 1998, as a Data Controller, you are responsible for the complete retraction of all information provided to any third party, should I request you to do so, and have a duty to myself to ensure that any personal or financial information I have provided to you is kept securely, and is only communicated to those to whom I have given my express permission / authority.

 

If you are unable to deal with this request, you should immediately forward it to the person within your organisation responsible for Data Protection. If you do not provide the information requested within the given time limits (final date xx/xx/xx) under current Law, I shall have no choice but to forward all information to the information commissioners office.

 

....and wait for the reply:)))))

Regards and good luck

 

 

Carphone Warehouse WON £195.00

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Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

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progenic7 vbmenu_register("postmenu_550742", true); wrote:

Craig,

 

all is not lost mate, but it depends really on the situation you were in at the time, was this done over the phone (or by any distance selling ?) or was it done face to face ?

if you feel that the insurance was sold under the impression it was a necessity rather than an option then you have a case. How well you argue that is down to you of course.

 

It was done over the phone, the contract was delivered by a courier who waited for us to sign them and then took them away leaving us a copy. I feel we were pressurised into signing quickly so courier could leave (you know what couriers are like!).

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Thanks everyone,

 

I have drafted this letter, please can I have some feedback before I send.(especially on the paragraph in red at the bottom of the letter)

 

Customer Service Manager

Paragon Personal Finance Ltd.

St Catherine’s Court

Herbert Road

Solihull

West Midlands

B91 3QE

 

 

DATE

 

Data Protection Act 1998

Subject Access Request

 

Dear Sir/Madam

 

ACCOUNT NUMBER: xxxxxxxxxx

 

It would be grateful if you would provide the following: -

  • Full copies of all contracts which you believe exist between myself and your organisation, including copies of any documents you hold in support of same.
  • Details of the identity of any individuals or organisations who have provided you with my personal information together with copies of any letters of instruction provided by them, or any contracts entered into between yourselves and the third party, and the relevant dates to which those contracts related.
  • Copies of all documents which include any of my personal information including copies of any contracts or invoices, emails or computer records containing my personal information, or any records which pertain to this information.
  • Full details and copies of any documents upon which you relied when you have provided my personal or financial information to any individual, organisation or third party.
  • Full copies or transcripts of any computer logs or database records kept in relation to myself or in relation to my financial or personal information.
  • Full copies of any correspondence in postal, email or any other format which you have entered into with any individual, organisation or third party which contains my personal or financial information, or which pertains to myself.
  • Details of all systems you currently have in place to ensure my personal or financial information is kept securely, including details of those officers who currently have control of same, and at the time it was held or provided to a third party.
  • Where any previous information or records held have been deleted or disposed of, the methods used to do so, including dates, certificates or references confirming details of destruction. Where you are unable to provide such certificates, please provide a declaration, signed by an authorised officer of your company, confirming the dates and methods of destruction of this data.
  • Full hard copy print outs of any of my personal or financial information held in a digital, magnetic or any other format which is held in any archives, backups or other storage devices / locations. And Audio files
  • Your registration number with the Information Commissioners Office.
  • Your Consumer Credit License number.
  • Your VAT registration number.

Where reference to emails is given above, these emails should be taken from your email servers or backups / archives held in a magnetic or digital format. These emails may not be present on a user’s local system, and may require the assistance of your IT department / IT providers, who you should contact immediately for their provision.

 

Please confirm whether you hold a physical file with details of my personal and / or financial information. If so, please provide details and dates of any instance when this file has left your control, to whom it has been communicated, the method of transportation / communication e.g. Royal Mail, courier, by hand, electronically. Please provide a full copy of this file Where my physical file has left your offices, please provide details of any precautions taken to ensure that my information has not been lost, stolen, misplaced or made available to anybody who does not have authorised access, including those who would use my information for the purposes of identity theft, or registered with any credit agencies. Please also confirm whether any of the documents held within the physical file are computer generated.

 

Under S.40 of The Administration of Justice Act 1970, if you believe you have provided my information to any organisation, agent, or individual who could, or may have used it for unlawful purposes, you should contact me immediately, and provide full details of their identification and address, together with full details of any instructions you have provided to them. If you have forwarded or communicated my personal or financial information to any person, company, or organisation, please provide a copy of the authority, signed and dated by myself upon which you have relied prior to doing so. As requested above, you should provide copies on any such communications.

 

Under the Data Protection Act 1984 / 1998, as a Data Controller, you are responsible for the complete retraction of all information provided to any third party, should I request you to do so, and have a duty to myself to ensure that any personal or financial information I have provided to you is kept securely, and is only communicated to those to whom I have given my express permission / authority.

 

If you are unable to deal with this request, you should immediately forward it to the person within your organisation responsible for Data Protection.

 

I enclose the statutory maximum fee of £10. You have 40 days in which to comply. If you do not provide the information requested within the given time limits (final date xx/xx/xx) under current Law, I shall have no choice but to forward all information to the information commissioners office.

 

Furthermore, if I discover that I have been a victim of misrepresentation in respect to being sold PPI, then I shall be making a claim under the Misrepresentation Act. Also, If it is found that your nil refund policy upon early settlement is unfair and does not represent your actual costs in administering the PPI policy, a claim will be made under the Unfair Terms in Consumer Contracts Regulations 1999.

 

If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return. However, please note that the above address is the one which you normally use to communicate my private business to me and which you have hitherto found to be acceptable.

 

Yours faithfully,

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As part of my SAR to Paragon, I would like to put the following to show my intentions;

 

Furthermore, if I discover that I have been a victim of misrepresentation in respect to being sold PPI, then I shall be making a claim under the Misrepresentation Act. Also, If it is found that your nil refund policy upon early settlement is unfair and does not represent your actual costs in administering the PPI policy, a claim will be made under the Unfair Terms in Consumer Contracts Regulations 1999

 

Does this read ok?

 

Many Thanks

 

Craig

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SAR sent today, i'm looking forward to find out what information they have on how the PPI was sold to me when I took out the loan.

 

I took any mention of taking action against them out of the SAR as don't want to upset the applecart just yet.

 

Craig

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I think i'll be claiming for being missold the PPI (which i'm concerned about as cannot recall the conversations when took out loan). However, I certainly would not have agreed to pay £8000 for PPI if I had been given the choice. It concerns me that it just covers my wife - this vaguely rings a bell.

 

The forms were completed beforehand (including PPI) for me to sign when courier brought them and took them away again (leaving me a copy)

 

It clearly states on contract the cost of PPI. Also would I have not had a cooling off period that I could have cancelled which would have allowed me plenty time to review the contract.

 

I was never made aware of the total cost or interest that would be added or it was not explained to me that it would all be lumped on at the beginning and was not cancellable. However, again, it clearly states this on the contract - this worries me.

 

Do I really have a case? - I will just have to wait till I get all the documentation from the SAR to see what I was actually told before signing this contract - Hopefully there will be no evidence of me being explained that it is optional, how it would work, what it would actually cost, whether I was made aware it only covered half the term of the loan and that it was not cancellable at all.

 

Also this loan was arranged through lmag1ne F/nance - do I need to SAR them as well (I think the only thing we signed was the contract from Parag0n)

 

Any comments - i'm not feeling very confident at the moment about this.

 

Craig

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Hi Craig,

you said that the loan was arranged through Imagine Finance, are they agents for Paragon ?.

 

If you set up the loan through Imagine Finance and the actual agreement came from Paragon, I would tend to go after Imagine Financial, they will have passed all the details etc to Paragon and this of course would include details of PPI etc. It is similar to my ongoing case against Ge Money / Purpleloans, they arranged a loan for me but the loan was actually provided by Firstplus. Firstplus simply acted on the Information thet GE had passed onto them. I have since cleared the Firstplus Loan and am fighting with GE over the Mis-Selling of PPI etc.

 

Hope that helps.. If not shout..

 

Ian

Lloyds TSB -PPI - Full refund . 05/09/06 :D:p (As Seen on TV) :p

Halifax settled in Full.. :D 22/09/06

TSB First Claim SETTLED IN FULL 19/10/06 :D

Second Claim to Lloyds TSB - Settled in Full

Firstplus - early settlement interest charges - Challenged the use of the rule of 78 - SETTLED IN FULL 12/1/07

PPI - GE Money / Purpleloans / Firstplus - Now Settled after 1 year long hard fight.

 

 

 

If my post has helped you, please click the scales! :grin:

 

Anything said is my opinion and how I understand the law, always consult professional legal advice before taking something to court.

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Yeah Paragon will have all the details on the actual Agreement, though the Information that they have re the Agreement could have been passed on from Imagine Financial.

Lloyds TSB -PPI - Full refund . 05/09/06 :D:p (As Seen on TV) :p

Halifax settled in Full.. :D 22/09/06

TSB First Claim SETTLED IN FULL 19/10/06 :D

Second Claim to Lloyds TSB - Settled in Full

Firstplus - early settlement interest charges - Challenged the use of the rule of 78 - SETTLED IN FULL 12/1/07

PPI - GE Money / Purpleloans / Firstplus - Now Settled after 1 year long hard fight.

 

 

 

If my post has helped you, please click the scales! :grin:

 

Anything said is my opinion and how I understand the law, always consult professional legal advice before taking something to court.

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I know the feeling Craig..lol Ive been impatient with GE since October..lol Now Im losing my patience with them..

 

Ian

Lloyds TSB -PPI - Full refund . 05/09/06 :D:p (As Seen on TV) :p

Halifax settled in Full.. :D 22/09/06

TSB First Claim SETTLED IN FULL 19/10/06 :D

Second Claim to Lloyds TSB - Settled in Full

Firstplus - early settlement interest charges - Challenged the use of the rule of 78 - SETTLED IN FULL 12/1/07

PPI - GE Money / Purpleloans / Firstplus - Now Settled after 1 year long hard fight.

 

 

 

If my post has helped you, please click the scales! :grin:

 

Anything said is my opinion and how I understand the law, always consult professional legal advice before taking something to court.

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just spoken to Parag0n, as the policy was taken out through a broker, 1magine finance, I need to SAR them.

 

I have told Parag0n that I still want everything they have about me under the data protection act. They were trying to fob me off with giving me a copy of my original agreement and they would return the postal order for £10. I explianed that as I was going to take action the SAR route would be required.

 

C

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Quote:

Originally Posted by Keith22 viewpost.gif

Hi,

 

I recovered a total of £5200 (two claims - business accounts with Lloyds TSB) via the FSO with no problems whatsoever. I have since recovered another £1000 for a third policy by dealing direct with Lloyds TSB and not involving the FSO. I believe there are quite a number of people who have had refunds via the FSO but unfortunately they don't post here. You generally only hear about those whose claims were turned down by the FSO. Unfortunately the FSO route is not an a totally easy option as you still have to make a written case with evidence BUT you won't be relying on legal precedents etc.

 

Great advice Keith - Cheers. I will attempt to make a case myself and challenge via FSO. If this fails then i'll just have to go legal.

 

Any advice, guidance on complaining via FSO? (Does the FSO cover Scotland too?)

 

 

I have looked at the FSO website and it does not appear to look at individual complaints, I have found this on the brokers website "Imagine Finance is a trading name of Park Financial Services Ltd, who are members of FISA. (Registered in England and Wales under number 3450432), Valley Road, Birkenhead, CH41 7ED. Licensed credit broker in accordance with Consumer Credit Act. Authorised and Regulated by the Financial Services Authority".

 

Should I complain to Imagine initially and copy in FISA?

 

C

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Hi,

I would complain to them and also to the FISA, but to be Honest I dont think the FISA have much balls so to speak, I complained to them re GE Money and to be honest it was a waste of paper and stamps. GE did not take any action when the FISA siad that they had talked to a seniors member of GE and that GE Would Contact me to try and resolve the matter..Did GE Contact me ..Did they Hell..

 

I suppose the more we raise complaints with these outfits and their so called regulating Organsations then the Issue of PPI may eventually come to a head.

 

Good Luck

 

Ian

Lloyds TSB -PPI - Full refund . 05/09/06 :D:p (As Seen on TV) :p

Halifax settled in Full.. :D 22/09/06

TSB First Claim SETTLED IN FULL 19/10/06 :D

Second Claim to Lloyds TSB - Settled in Full

Firstplus - early settlement interest charges - Challenged the use of the rule of 78 - SETTLED IN FULL 12/1/07

PPI - GE Money / Purpleloans / Firstplus - Now Settled after 1 year long hard fight.

 

 

 

If my post has helped you, please click the scales! :grin:

 

Anything said is my opinion and how I understand the law, always consult professional legal advice before taking something to court.

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Hi Craig,

 

Once you have established your grounds for a complaint of misselling the next step is to download and fill in the form from the FSO. It is a simple document but you have to remember that the FSO decides on documentary evidence put before them - it is extremely unlikely that there will be any face to face discussions nor investigative procedures by them as this is not how it works. Your written complaint therefore has to be the best and most comprehensive you can manage and you have to try and anticipate all the angles that the Bank will put in their documentary submission. I'm no expert but I'm more than happy to help you and run my eye over anything if you wish.

 

 

Good luck

 

KH

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