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    • They state 10 after receiving payment they will mark the account partially settled and inform the credit agencies.  The account is now closed. 
    • thanks andyorch 👍 i think i did see that before ... where it says "Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Sales of this kind are known as ‘distance selling’." i doubted myself as ..is this different to my circumstances as it says even if the goods are not faulty. or would my situation still be covered by this under the distance selling?   im a bit confused ..like when peopel say 'this is in addition to your statutory rights" etcc?
    • No they don't need to compensate you for it is the short answer. There's no compensation for emails or time, nor "interest of your money" and no refunds for postage either.   You got your refund that's it.
    • Hi, See the attached, namely they have until 4pm to respond but it still hasn't updated to let me request judgement despite it being 4:16pm. Thoughts/advice     PDF RFJ.pdf
    • its not a 'payment limit'...i just want to know if theres any thing in comsumer law that says they can not take over 45 days to refund me. do you really think its fair they withold everyones refund and earn interest on the funds in their corperate account?   as i said before(after trying to sort it for a couple of months with HP not replying, not offering a solution etc) i emailed 3 different people from different departments every day for over a monthas they wouldnt tell me when the refund would be - they just keep stringing you along. they are a nightmare to deal with or get any results in a timely manner. i phoned various departments all of which took hours at a time as no one could tell me when i'd get my refund and why ive not got my refund so far. i had to wait 6 days for a parcelforce label because they sent emails for the return without the actual label to print out...so i had to keep emailing them saying 'theres no label' only to receive a pre-typed reply with 'here is your label' that didnt contain an attachement with the label. so i had to ring parcelforce and then they arranged a collection that didnt turn up (after waiting in all day) so then had to start emailing incompetant HP again...and the cycle continued. i even joined their forum in hopes that someone would sort it...so wasted time on there explaining everything to someone who said they would get it sorted...then after a few days of no reply i had to email them and they would reply with general bs like "yes its getting refunded now"...then i asked when and they wouldnt reply for days which prompted more emails etc etc etc i made 3 official complaints ....all of which just got marked as 'resolved' just because they answered me with "your refund will be processed"..so i emailed back questioning when it will be refunded ie a date and then receive another reply of "we are dealing with your request and investigating this"...leaving you in the lurch with no definite answer. there are other customers on their own forums saying the same thing - some have been waiting 60 days or longer.... but dont take my word for it...buy something from them and then see how bad they are when things go wrong and how much time will be consumed in your day just trying to get a simple answer like what day you will be receiving your refund...as they never told me. i just had to wait for over 45 days in the hopes that they actually would refund me sometime this year! aftter a month citizens advice told me to write letters and send recorded delivery in case they never did refund me. this took hours of my time and going to the post office or getting someone to do it is inconvenience as i have a mobility disability. its like banging your head against a brick wall with them...which is why all i want is  to be forearmed as i dont want to be going too and throw for another month establishing that they do have to compensate me for the time/ emails, lost interest of my money and postage for the recorded letters etc etc etc
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Proposed reform of Credit Reference Agenises


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Proposed reform of Credit Reference Agencies

 

 

Credit Reference Agencies (CRA) are a reality of modern day life.

 

In an ideal world these agencies should act to protect both the consumer and companies that use them alike. They should act for a means for the companies that give credit to analyse the borrowing of a consumer and for the consumer to benefit from reasonable lending from those companies that takes into account the history of the borrow and the amount that has already been borrowed.

 

The reality though is different to this, they are used are as means of punishment by lenders and reflect the habits of customers going back over 6 years which in the majority of circumstances does not reflect the customers present situation.

 

Once over the records on that the Agenises kept only where only available to lenders, but more and more these records are being used by prospective employers and used in the employment selection, and by rental companies when making the decision to rent a home to families.

 

What this in fact does is that a young man at university who used a student credit card that defaulted, up to 6 years after that default was issued has no access to competitive mortgages and also has a large section of the rental market withheld to him. Yet this could does not reflect his present circumstances, where he may well be married with children and earning a decent wage.

 

I personally believe that the goal posts in this county on home-ownership and employment have been moved without the public or government noticing.

 

The only way to control the Credit Reference Agencies is though an Act of Parliament that controls whom can access this information, what information can be collocated, the time scales of this information remains searchable, and a removal process that is in itself has finality and is fair to both the consumers and companies that use the registers for it can no longer be used as a way of punishment by companies but reflects up to date information in a balanced and fair manner.

 

I have outlined what I believe to be a balanced use of such systems that should work for all involved.

 

1. Defaults are presently keep on record for 6 years regardless is paid in full or not.

 

a. I purpose that defaults should remain on a person’s file for a period of 12 months after payment in full and after the 18 months all records of the account should be removed and under no circumstances should be present after a period of 6 years after.

2. Account history are presently record over a period of 6 years, the last 6 years history is recorded regardless of the fact the account is still open or not.

 

a. I purpose that account history should remain the same for active accounts (being the last 6 years history is reported) and for closed accounts that the history of the last 6 years remains in place for 18 months at which point all records of the account should be removed.

3. CCJs are presently recorded for a period of 6 years and are marked unpaid or paid from the date of the judgement, if a judgement is paid within 30 days it is not recorded on the public register.

 

a. I purpose that CCJs should remain the same for unpaid judgements/judgements paid within 30 days of the judgement and for judgements paid after 30 days that the judgement remains in place for 18 months at which point all records of the account should be removed.

Added 15:30 22/02/07

 

Who can search the registers?

 

 

To confirm address and/or identity verification,

Anyone who is a data controller and where the person has given permission.

 

These should be Unrecorded Enquiries that are shown for you on your copy of your report but are not seen by anyone else. Also they should have no access to any payment history, but simply have their enquiry confirmed or unconfirmed.

 

Account history.

 

Simply that account history can only be searched by companies with a consumer credit licence and where the company would not need a consumer credit licence due to the nature of the loan or credit it will be still a essential to hold a consumer credit licence to search the registers, and this can only be searched where the person has made an application for credit or to stand as guarantor. Under no circumstances can a prospective or present employer (or in fact a former) search the account history register.

 

Applying for or holding credit will be critical to searching the register, (as home rentals on the hole to not give credit they will only be able to search “address and/or identity verification”).

 

Automatic searching or the register by lenders will be forbidden once credit is extended, and can only be searched again with the express permission of the person, this permission cannot be wavered, by contract or advance permission and any permission gained will only apply for 21 days and for one search only of each of the resisters.

 

Comments please

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Zoo,

 

I think you are right to propose this - there are a lot of things that you say that are right and also unfair:

  • The student, wild in his student days, should not find barriers once he has settled down in a job
  • The single mum, struggling whilst bringing up toddlers, should not find barriers once she has returned to work
  • The person who has suffered hardship whilst ill or convalescing, should not find barriers once their lives have returned to some level of normality

These are "normal" people, every one of us probably fits into one of these categories. As you say, CRAs should be there for reference, but the reality is they are there to punish...

 

Change is needed, and hopefully it can be initiated in tandem with a sea change in banking/credit policies...

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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This is a winnable fight, what we need is a reasonable argument to put forward to MPs and Lords. I would really love peoples views on the proposed rules, and then those who are determined to see it though, all singing from the same hymn sheet.

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  • 1 month later...
  • The person who has suffered hardship whilst ill or convalescing, should not find barriers once their lives have returned to some level of normality

 

This is what is happening to us. We were subject to a horrendous time with a noisy abusive neighbour who destroyed our life, damaged our health and left us in debt. I'm now trying to recover, but have been refused a company bank account because of entries on my credit file. I am not asking for any credit, but I have been refused a company current account and deposit account. I have money owing to me, but am unable to bill because of this. I am currently taking action to clean up my credit report, however our recovery is in limbo because of this absurd situation.

 

I fully support your reforms...

 

 

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  • 1 month later...

Well thought out

 

I think closed accounts shouldn't stay for 18months, that's seems too long, defaults should be removed before ccj's as at least ccj's can be argued in court and there is usually some redress/defence available. Defaults at the moment hold a similar weight to ccj's unfortunately.

 

Barclaycard Student credit card £400 partial refund received, S.A.R -

Open & Direct Finance- extortionate, cca to Rockwell debt collection they ran away, now with Bryan Carter, no cca 17/03/08 sent back to Open

Pugsley v Littlwoods, have not received the signed credit agreement only quoting reg of 1983

Pugsley v Fashion World JD williams, 17/03 2008 Debt Managers returning file to JD williams as they could not supply the credit agreement

Capital one MCOL Settled in full

Smile lba settled in full

advice is given informally and without liability and without prejudice.

 

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