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    • You can be sure that pardoning himself, stopping the other prosecutions and vengeance will be his first priorities if he wins. i dont think he will win, but no surety on that
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    • I am requesting your assistance to how I should go about a serious breach of my privacy that occurred during my stay at one of IHG’s hotel on Ma 2023. Having previously had items taken from my hotel room elsewhere I take the added precaution of using a security camera app on my device whenever I stay in a hotel room. The recordings are date and time stamped and it cannot be adjusted by the end user.   On this particular occasion I discovered evidence from my personal security camera recordings of a spy camera had been placed underneath my door, and can be seen moving along the base of the door for approximately 15 seconds.   The spy camera is in fact marketed as an inspection device of drains primarily but is known to be used in observing spaces difficult to enter. It is a usb endoscopic camera that has a length flexible cable that is semi rigid and can negotiate any obstruction by bending. The operator can be up to 3-4 metres away.   Infuriated as I had previously stayed with them in 2022 for 3 months at £260 per night that they would seek to question my honesty and invade my privacy. I immediately called reception and asked why they would do such a thing and if they had any concerns they were welcome to inspect my room and go through my personal belongings and ask me anything they wanted to. I was sleeping for the best part of my stay and was alone throughout.   I sent the recordings to the receptionist within the hour of finding them and I asked to speak to the manager of the hotel who I was told wasn’t present. I tried to have face to face meetings with him but he instead wrote to me denying the recordings were made at their hotel stating that they didn’t observe anyone in the corridor at the time of the recordings and that they don’t have a metal bar at the interface of the tile and carpet which corresponds to the overlying door. I rejected that statement on the grounds the video doesn’t show a bar but a reflection of light on the tile and you wouldn’t see a person outside my door because the cable is black and runs along the floor. If you don’t look for this you won’t see it. The matter was passed up to the area manager and he also denied the allegation. This is where the matter ends as far as IHG are concerned. Leading a busy work and family life I let the matter go but I found myself back at the same hotel a year later. I booked for  2 nights and was given a room facing the lobby door that led to the lifts. Unfortunately, from the hours of 3am I was woken up by the noise of the door opening and closing but also noticed shadows of a person standing in front of my door. At first I took no notice and put this down to a guest waiting for someone but the person or persons returned several times, standing outside my door for up to several minutes. I called the hotel reception and asked if there was an issue  on my floor and they said they would come up to check. They never said they would check the CCTV and as the incidents continued to happen up to 8am I called them 6 times. Given my past experience I didn’t think they took security as serious a# her establishments and made them observe the Cctv and let me know. The explanation I was given was that they could see residents there but they were heading down to breakfast. The time that I had noticed these feet by door was from 3am and breakfast started at 6.30am. It also didn’t explain why they would stand by my door for anything longer than 10seconds and if they were waiting for someone how likely is it that this scenario is played out 6 times when there was only 12 rooms per floor. Later that morning when I went down for breakfast the manager said he would move me to a room at the end of the corridor and asked me what my plans were for the day, essentially when would I be in the hotel. I stated that for the day I was out. He then said that all his staff were uncomfortable about me being a guest and said that I was not welcome there anymore. I had paid for the two nights but when it came to the end of the day I didn’t feel that I would be able to rest at the hotel given the hostility so I returned the next day to collect my remaining belongings, namely items of clothing, an iPhone charging cable and plug, and toiletries. Checkout was at 2pm and I was at the hotel at 3pm. All my belongings were gone and they couldn’t locate the items.  I plan to report the incident of the spy camera to the police, as well as the theft, and write to the hotel emphasising that this breach of privacy is unacceptable and the hotel's failure to properly investigate and address the issue is deeply concerning. The fact that I requested security checks to ensure my safety in the early hours was reasonable, yet their response to ban from the premises was excessive and even possibly discriminatory as I had revealed to them that I had been a victim of a hate crime given my sexuality. . I am seeking compensation for the infringement of my privacy, the lack of proper investigation, and the being humiliated and made to feel like an undesirable. I will request a full refund of my two-night stay totaling £390. Additionally, I will request compensation for the cost of my previous stay when the infringement occurred, which was £220. I am also considering damages for the infringement of my privacy but at a loss as to what this would equate to. I will close the letter giving them a 14 day timeframe to respond.    Is there anything you feel i need to consider here? Many thanks   
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Wallers/Northern Rock vs Me


Cristal
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But it is entirely possible that I will soon be in a position to maintain the debt. i know it's not ideal, but I prefer to deter bankruptcy rather than embrace it. But I acknowledge it may be inevitable.

 

Very commendable cristla and if we can help let us know- but I am concerned how long you can maintain this fight - it's not easy and your health and well being must come first.

Consumer Health Forums - where you can discuss any health or relationship matters.

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Thank you, Gizmo 111. I will fight to the bitter end. I am an MD and, if bankrupt, would lose that position - among other problems that bankruptcy brings. I know it is as not as appealing as the media make it out to be. And, yes, your advice is invaluable. CX

 

Good lUck cristal - speak soon

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I've been dithering on NR (not on any of the others, which I am full stream ahead on). Have to reply to Court before 9/3. Have just asked for a copy of my statement from the NR litigation team and they've promised it by this Weds. When I asked for a copy of our 'executed agreement', they had no idea what I was talking about. They are referring to their lawyers, Wallers and will call me later today. I am now in a position to clear the arrears and confident I can pay regularly for the next few months. I just don't know if I can face a battle w/NR, especially since it's progressed to court stage. If I do clear the arrears now and promise to pay, will that prejudice me if in the future I decide to go the SAR route? Many thanks in advance for your help!

 

Have rec'd a faxed copy of the agreement - it looks legit, signed by No Rock and myself, Credit Agreement Regulated by the CCA 1974. I assume this quailifes as an 'executed agreement'? Also, the charges on the statement look right.

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Cristal, if you pay the arrears, that should halt the Court case. Ask Wallers

what it needs to stop the case in case they will agree to a lesser payment

than the full arrears to cancel the suit.

 

You can ask for a sar at any time, and that will confirm the amount of unlawful charges that have been added to your account that can be reclaimed.

 

In addition to both lots of signatures on the agreement, how much is the

loan in the amount of loan box, and how much is the total amount of credit,

which should be a different amount. Was PPI included, and if so, was it

included in amount of loan or amount of credit boxes as well? Was their a

document fee, or any extra costs that have been added to the loan-and

were they recorded in the agreement. Is the amount of loan, the actual

amount you asked for, or did NR add other sums to it?

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Good advice from lookingforinfo - my tuppence worth though is that it might be best to wait until they have confirmed that the court action is stopped before sending SAR - you want to keep on their good side until you have this confirmation (get it in writing by the way)

All comments are my personal views - if in doubt then seek professional advice. If you think i've helped then please tip my scales.

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thanks so much for the good advice, LFI & Stornoway! Will not SAR until this hurdle is resolved.

 

Is it best to call the lawyers to negotiate - time is of the essence, but I loathe speaking to them! Will I still have to submit a Defence to the court?

Also, will making a payment now prejudice a future situation when I might challenge the debt?

 

I only have a faxed, smudgy copy of the agreement - should be receiving a hard copy on Weds and will scrutinise it and report back then.

 

Again, enormous thanks for all your advice & support.

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Hiya - well Wallers referred me to No Rock's Legal Dept. (Wallers also told me that No Rock will not stop proceedings and will go for a lien on the property). Spoke w/No Rock and asked what I could do to prevent this from going to court. Reply: Nothing, categorically. Unless I cleared the whole debt. When I asked if clearing the arrears and resuming monthly payments would stop the court proceedings, they said it would show 'good will' but not stop proceedings. They seem determined to put a lien on the property or garnish my (non existent at the moment) wages. Should I write a letter to the solicitors with my proposal, or to No Rock or to the court? I am desperate to avoid a legal entanglement but they seem unstoppable.

 

I rec'd the hard copy of the agreement and it looks okay. No PPI and the numbers add up - though it is quite confronting to see that £15,360 is the interest on a £25,000 loan!! What else should I be looking for on this agreement? The statement also looks fine. I started having trouble repaying in August, though have made 6 payments, totalling almost £300 since then. I also wrote to No Rock last November, proposing to pay £20 per month until January, when I hoped I could resume normal payments. They just kept insisting on 'Income & Expenditure' forms, which did not complete. I also stayed in touch with them over the phone. Is any of this relevant and should it be included in my defence? I have to file with the court by 9/3, which means I must post it, overnight delivery, by 7/3.

 

Many thanks in advance for any and all advice!

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Write a letter now to Wallers, and add "CC The Law Society"at the top of the letter.

Then confirm thei statement that they made over the phone that the Court case would not

be halted if you paid off the arrears. Then ask them under what law they

would use to take you to Court when there were no arrears. Keep copies.

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Wow. Okay.....Wallers told me it was unlikely that No Rock would agree. this was confirmed in my conversation w/No Rock. So:

 

Should I first send a written proposal to Wallers and cc No Rock (or other way around), outlining my proposal and enclosing a cheque? This would trigger a written response from them, declining my proposal. And should it be 'Without Prejudice'? Am just concerned about the time frame. Otherwise, I can call again tomorrow and be able to quote directly.

 

Huge thanks, L.

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As ever, fab advice. I'll fax/post to Wallers sans 'WP' - presumably I should leave out the history (i.e., that I've maintained contact and showed willing over the last few months) and skip cc-ing No Rock.

 

You are a brick!

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Send it to Wallers and do not include the "without Prejudice"-you want to be

able to show that letter to the Judge should it continue to Court.

 

So I sent an urgent fax to Wallers, as directed, yesterday. I called yesterday to confirm its arrival and they implied a reply was in the post to me. Nothing today, so I called and was told it's been sent to their senior solicitor, who is very busy and will reply when she can. I reiterated that the matter was extremely urgent, that I had to file my defence by 9/3 (they was advised to do so anyway (!)) and that the question in my fax is a simple one requiring a simple answer - i.e., what law will they use if there are no arrears? Shall I send another urgent fax to the senior solicitor tomorrow? I would prefer not to file a defence. Your advice, I think, has 'put the cat amongst the pigeons'!! many thanks

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Send it to Wallers and do not include the "without Prejudice"-you want to be

able to show that letter to the Judge should it continue to Court.

 

JUST rec'd a fax from Wallers NOT answering my question - just repeating that the loan is regulated by the CCA 1974 and their client is entitled to the full balance once the formal demand ('served' upon me 22/12) etc. And finally advising me to seek independent legal advice.

 

I'd prefer you advice!

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JUST rec'd a fax from Wallers NOT answering my question - just repeating that the loan is regulated by the CCA 1974 and their client is entitled to the full balance once the formal demand ('served' upon me 22/12) etc. And finally advising me to seek independent legal advice.

 

I'd prefer you advice!

 

Payment of the full amount is payable if you don't comply with the demands in their default notice - not sure what part of the CCA - but I suspect they are right.

Consumer Health Forums - where you can discuss any health or relationship matters.

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I've just checked back to your first thread Cristal, and you don't appear to have mentioned their letter of the 22nd December. Could you give an idea at

least of what it said.

&

Gizmo 111

 

I never mentioned it because I don't have one. I keep meticulous records and have re-searched them - no sign of a default notice. No Rock has a habit of sending incredibly important documents thru normal post (that is, not recorded). should I ask them to fax me a copy? what terms could be on it that could be so potentially negative?

 

Many, many thanks!

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A default notice will usually say that you have x amount of days usually 28 days to bring the account back into order by paying off xx amount =arrears or the full amount will become due. If you don't comply with this then the yare quite withing their rights to claim the whole amount, paying after the 28 days doesn't afaik void the default - but you would ahve to check the CCA for the exact wording.

A letter is deemed to be delivered 2 days after it is sent.

Consumer Health Forums - where you can discuss any health or relationship matters.

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Stornaway posted on 18/2 a similar experience - but w/different lawyers. There MUST be a way to negotiate this. I've looked at the original agreement and it looks legit - but maybe i should CCA No Rock to buy more time. It just seems excessively punitive and unreasonable for an unsecured loan to be secured so quickly. As I've stated, I stayed in contact with them and made payments, wrote them a letter in November asking for time until January. I've now (in February) offered to pay the arrears.

 

the post is also notoriously terrible here - anything posted Dec 22nd could be anywhere. I just rec'd a package posted to me Dec 15th!!

 

Will ask for a copy of the default notice to be faxed to me.

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I've looked at the original agreement and it looks legit - but maybe i should CCA No Rock to buy more time. It just seems excessively punitive and unreasonable for an unsecured loan to be secured so quickly. As I've stated, I stayed in contact with them and made payments, wrote them a letter in November asking for time until January. I've now (in February) offered to pay the arrears.

 

Is this the agreement that you ahve kept or they have sent you?

Once the loan is secured and you ahve agreed a repayment paln that you can afford - then nothing will ahppen as long as you continue making the payments.

Consumer Health Forums - where you can discuss any health or relationship matters.

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It's the agreement they've just sent me (at my request). I'm really trying to avoid securing the loan - it will eat up what little equity I have in the property, with interest ticking over madly, presumably in addition to the SHOCKING £15,000 already charged on a £25,000 loan. i was hoping that paying the arrears might stop this.

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True. It's just that I didn't ask for it as a formal CCA, which could buy more time. Please remember that I'm new to all this.....and how can I tell that it's an executed agreement? Am really determined to avoid a lien....

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