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    • We need to see the actual document from the IAS where it is written - "The Operator's evidence shows no payment for the Appellant's vehicle, or anything similar. It does show two payments for the same registration in quick succession. I would take a reasonable guess, based on the circumstances described, that the person paying has paid for the registration of the person they assisted again." You can't just type it up yourself. At the hearing in July or August or whenever the judge will have two Witness Statements. One from Bank's director says you never made a second appeal. You say you did make a second appeal and the IAS concluded that payment was made. The judge will immediately twig that either you or the director is lying.  But who? Fail to show the documentation form the IAS and instead just produce something you've typed yourself will make it look like you just made up the appeal and you are lying and you will lose the case. Please let us see what the IAS adjudicator sent.
    • I used to have a retail outlet in London selling my husband's photography.  We also had a co-op with staff so they weren't directly employed by me, but I paid for the other overheads etc.  When my husband died, I carried on as usual for a while but then I became ill and moved quite far away so logistically was becoming very difficult.  I came to an arrangement (verbal) with one of the guys I trusted, that I would send him the images to print and sell as normal, and I wouldn't take any money, as a short term solution until I got back on my feet and worked out the best way to do things. He would pay all the  rent, insurance etc... Over a year later, not able to give things away for free anymore,  I drew up a contract as a wholesale agreement, so I would get everything printed and sent to him and I would invoice his for what he ordered. I noticed form the beginning that he wasn't ordering enough or frequently enough to be making any money, and was suspicious he was doing his own orders on the sly and ordering just enough from me to keep my happy.  I checked with my printer, which I've been with for 20 years, and he sad he wasn't getting orders for my images from anyone else. I emailed a few other printers to ask them to keep a look out for some images but I soon realised this would be impossible to police.  The only option really would be to buy a print from him and check the stamp on the back of it.  I finally managed to get hold of on the prints on sale, and sure enough, he did not order it through me.   In the contract he signed in 2022 it explicitly states that he must destroy all files I had previously sent him etc etc so e is in breach of that.  When I drew up the contract, I was careful to make sure it was legally binding, but before I let rip at him, I need to know where I stand.  The contract is here: PARTIES This WHOLESALE AGREEMENT (“Agreement”) is made effective as of 30th June, 2022, by and between ############################## The Supplier and the Client, collectively referred to as the "Parties," hereby agree to the following terms: TERMS AND CONDITIONS SALES OF GOODS The Supplier agrees to provide the following goods to the Client (“Goods”): Description of Goods ################################# Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b BOTH PARTIES AGREE: The Client purchases the Goods through the Supplier directly, and agrees to delete/destroy any previously held digital images (Goods) owned by the Supplier, and agrees not to use any such files for monetary gain, outside of this agreement, either directly or through a third party from immediate effect of this agreement. The Client purchases the other materials necessary for resale of the Goods independently of this agreement. The Client shall have exclusive rights for resale of Goods at ###########, and also with permission, as a retailer of the Goods elsewhere, provided that there is no conflict of interest between the Supplier and the Client. The Client is free to decide their own retail prices, for the Goods. The Supplier shall use #####  to provide the printed Goods on Fujifilm Crystal Archive paper, with Lustre finish, and will not use any other Printer unless #### cease to trade, without prior approval from the Client. The Supplier shall not impose restrictions on size or frequency of orders made by the Client. The prices provided by the Supplier shall not increase for a minimum of 3 years, unless the prices of the raw materials rise, in which case the client will be informed immediately. Any discounts/promotional prices of raw materials shall be passed on to the Client by the Supplier, and the invoice will show adjustments for this, as well as credit for return postage of any damaged goods. This agreement can be terminated by the Client without notice; the Supplier must give notice of no less than 90 days, unless the terms of the agreement are breached, in which case, the agreement can be terminated with immediate effect. PAYMENT Orders must be paid for upon receipt of invoice, via Bank transfer: ######### Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b DELIVERY AND INSPECTIONS All orders received by 12.00am (midnight) shall be processed by the Supplier the following working day and delivery of order shall arrive in accordance with the Royal Mail schedule, or DPD, should express delivery be requested. The Client shall be liable for the delivery charge which shall be added to the invoice. The Goods will be delivered to the address specified by the Client. The Client shall be provided with order tracking, and should any problems arise with the ordering system or the couriers (Royal Mail, DPD), the Client shall be informed without delay of any such issues. The Client will inspect the Goods and report any defects or damage to the Goods in transit as soon as possible upon receipt of Goods, and will retain damaged Goods for return to Supplier for refund/replacement. GENERAL PROVISIONS CONFIDENTIALITY The prices of the Goods and other information contained in this Agreement is confidential and will not be disclosed by either party unless with prior written consent of the other party. INDEMNIFICATION The Client indemnifies the Supplier from any claims, liabilities, and expenses made by any third party vendors or customers of the Client. GOVERNING LAW This Agreement will be governed by and construed in accordance with UK Law. ACCEPTANCE Both parties understand and accept the wholesale arrangement stipulated under this Agreement. Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b IN WITNESS WHEREOF, each of the Parties has executed this Wholesale Agreement as of the day and year set forth above.   Signed by us both electronically.   I haven't broached any of this yet, and I am looking for some advice about what action to take.  The main issue I've got is that he has still go those images.  If I terminate the contract, I will need to know that he no longer has those images and I can't think of a bulletproof way to do this. I'm thinking I might tell him I will continue with the contract but ask for a  sum in damages and say that if I find out he's still doing it down the line I will terminate the contract and sue him for damages. The damages side of things I'm not sure how it would work as he is self employed, and I'm positive he doesn't declare all of his earnings to HMRC, in order to find out how much I have lost, would the court demand to go through his tax self assessments?  I'm not sure how to proceed with this, I don't want to lose that place as an outlet as it is in a prime spot in London, which is why I let him have those images in the first place as I would have had to pull out altogether at that point.  I am regretting it somewhat now though.  Please help.
    • I cannot locate anything in my paper work that states 2 payments were made? Perhaps you could point this out? In reply from IAS it states "The ticketing data has been attached" nothing was sent to me. I made a response to the IAS all this was done online
    • Thanks again for your responses. The concern I have here, is that freeholder of the land (a company, who presumably would have been the ones to have initially instructed PPM to manage the parking here), will have proof of exactly how long the vehicle was on site for, as the driver was meeting operatives from that company on a separate matter. On this basis, if the matter was to get to court, I feel all the other technicalities about signage, size of signage/font, lack of start/finish times, will not be enough to have any case dropped? This PCN was brought up to the freeholder but they have advised that PPM will not waive this charge. 
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Nationwide playing Hardball???


campino
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Just a question regarding Nationwides policy at the moment

I am in the process of claiming back charges from banks and credit cards (managed to get back about £1250 so far J and still have more to claim!)

Anyhow, whilst I have been doing this, my current bank, Nationwide, who up until now I had no issues with, have hit me with 3 x £30 charges for refused Direct Debits & Standing Orders. I have had no previous charges with them as nowadays I am a lot more organised with my money. (The charges were the result of a cock-up – partly my fault, partly third-party company trying to take money out when they shouldn’t have.)

Obviously, as I am quite well versed regarding the whole claiming back charges issue, I firstly rang them up to try and persuade them politely to refund them.

Interestingly, polite as they were, they are saying now that Nationwide is point blank refusing to refund any charges (unless it is an error by Nationwide) they apparently have adopted this policy since Oct 05 (although I am sure they have paid out to people since that date) and they haven’t even altered their charges down to £12. I made several phonecalls at different times and spoke to both customer service bods and supervisors but they all seem to be singing from the same song sheet.

I imagine its all bulls**t and that Nationwide will pay out like the rest, but I thought I best check that nothing has changed that I don’t know about. They are my current bank and its only £90. As (apart from this) I like banking with them, I may let it go (charges are over 2 months span) as I have plenty of bigger fish to fry so to speak.

As a precaution though, I am also in process of opening parachute account.

What do you folks think?

Cheers

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Hi campino

 

I noticed that you mentioned that it was partly third party (company). Are you aware of your direct debit guarantee. If the company takes money out of your account without your permission then YOUR BANK (not company are obliged to issue a full and IMMEDIATE refund hence you wouldn't have incurred charges. If a company changes a date they must give you at least 14 days notice.

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Nationwide - won claim 

Advice & opinions of mahharg are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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Dont let them fob you off they know it is them not the company that have to refund you. Let me know how you get on. I wonder if anybody has ever used the Direct debit guaranee to get their money back I haven't but I saw a program about it a few months ago.

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Advice & opinions of mahharg are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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Direct Debit - Your rights

 

look at this just found it. Arm yourself before you dive in

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Nationwide - won claim 

Advice & opinions of mahharg are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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If any payment is made in error, you should contact your bank or building society who are responsible for giving you a full and immediate refund - even if the original error was made by the organisation collecting the payment.

 

Taken from link in #5.

 

Nationwide have let money go from your account without your permission. If as they were obliged to they gave you an IMMEDIATE refund you would not have gone overdrawn. I would go to your local branch and it is down to them.

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Q. Who actually controls Direct Debit payments?

 

A. The bank or building society that holds your account is responsible for all aspects of the running of that account. They are therefore answerable for all payments, including those made by Direct Debit.

 

I think we can safely conclude that the charge was incurred simply because of Nationwides error.

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Advice & opinions of mahharg are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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There argument seems to be that the actual amount taken would have been covered, but as the DD was refused, i never 'lost' this amount as i never paid it in first place (due to DD being refused)

 

The actual charge seems to lie outside of their responsibility - they claim that I can obviously claim the charge back from the third party company as its that companies fault that the DD charge was incurred.

 

Nationwide seem to be saying that they are only responsible for the actual money itself - so if they had paid that out in error, they would have to refund it etc. But the charge is not their (or mine) fault but the third-party company

 

What do you think?

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If any payment is made in error, you should contact your bank or building society who are responsible for giving you a full and immediate refund - even if the original error was made by the organisation collecting the payment.

 

Q. Who actually controls Direct Debit payments?

 

A. The bank or building society that holds your account is responsible for all aspects of the running of that account. They are therefore answerable for all payments, including those made by Direct Debit.

 

These quotes are from link in #5.

I knew they would say something like that. Under the D/D guarantee they should not have even paid the D/D.

 

So let me get this straight they are charging you for an unpaid D/D which they did not have your permission to pay in the first palce. I think you should remind them of the T's & C's. I think you will be better off going into branch.

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Nationwide - won claim 

Advice & opinions of mahharg are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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Going into the Branch might be better!

 

The crux of their argument seems to be that I only cancelled the DD with the Third Party company - because I didnt specifically ring them, they seem to be taking the view that 'how are they supposed to know'

 

The other issue is that their insurance means they can claim back monires wrognly claimed by DD's from the third party company, but I guess the actual charges are excluded from this.

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The crux of their argument seems to be that I only cancelled the DD with the Third Party company - because I didnt specifically ring them, they seem to be taking the view that 'how are they supposed to know'

Hate to be the bearer of bad news but I think If you have failed to inform bank to cancel D/D If the company attempted to collect a fixed amount on the same day then the direct debit guarantee MIGHT not cover. I might be wrong here but not too sure.

 

The other issue is that their insurance means they can claim back monires wrognly claimed by DD's from the third party company, but I guess the actual charges are excluded from this.

If it is their error then I would demand the charge back. Their error they sort it.

Knowledge is Power

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Have I been of any help to you? if so please click my scales to the left to enhance my reputation. Thank you. If not PM me.

 

Nationwide - won claim 

Advice & opinions of mahharg are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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No ignore that last post about bad news it is their problem

If any payment is made in error, you should contact your bank or building society who are responsible for giving you a full and immediate refund - even if the original error was made by the organisation collecting the payment.

Knowledge is Power

Go get em!

Have I been of any help to you? if so please click my scales to the left to enhance my reputation. Thank you. If not PM me.

 

Nationwide - won claim 

Advice & opinions of mahharg are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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True

 

But the DD page says

 

"You can cancel a Direct Debit at any time and the process is very straightforward.

 

Simply contact your bank or building society, if this is by phone or internet, written confirmation may be required. We also recommend you notify the organisation concerned.

Your bank or building society can make the cancellation up to and including the due date, but try not to leave it until the last minute or you run the risk of a payment being made. Remember that cancelling the Direct Debit simply stops paying the organisation. If you carry on receiving the goods or service then you will have to organise an alternative payment method."

 

 

 

:confused:

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Ask yourself a few questions

 

1) If they changed the date or amount without informing you then the bank must rectify it. So If they collected an amount different from what you agreed with them (£0.00 -cancelled) without informing you is that not the same in principal.

 

2) You do not have to inform the bank if the date or amount changes so why inform them if the amount changes to £0. Your argument to the bank(if you needed it) could be that you only cancelled it with the company and not the bank because it was only a temporary cancellation with a view to resetting it with the company the following month or so.

 

Remember

If any payment is made in error, you should contact your bank or building society who are responsible for giving you a full and immediate refund - even if the original error was made by the organisation collecting the payment.
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Knowledge is Power

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Have I been of any help to you? if so please click my scales to the left to enhance my reputation. Thank you. If not PM me.

 

Nationwide - won claim 

Advice & opinions of mahharg are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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Well i genuinely was intending to restart DD at a later date with company! (although in the end it was easier to cancel and then start new policy at later date - although Bank dont need to know this!)

 

Cheers for advice - i will ring them again this evening and see if i get any joy :)

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Good for you

BTW thanks for reputation remark like a little birthday present to me:D hence don't be surprised if I am not on here tomorrow might have a bit of an headache from my birthday drink(turned into a long weekend):lol:

Knowledge is Power

Go get em!

Have I been of any help to you? if so please click my scales to the left to enhance my reputation. Thank you. If not PM me.

 

Nationwide - won claim 

Advice & opinions of mahharg are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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Hello campino!

There are certain DD's that can only be cancelled by the recipient, not by yourself...am not quite sure which though?!

I've never had one of those type myself,

...I would imagine that it all depends on the Original Agreement that U signed with the recipient of the DD?!

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I had similar problem with the Nationwide in the fact that I had a DD returned unpaid once before, but then paid the company (ie Sky) along with the next payment by card. Sky told me that they wouldn't take the next payment out but they did and I got charged for it by Nationwide because of no funds in the account at the time. Sky decided to claim both charges seperately and therefore I got charged twice by the Nationwide for this £30.00 x 2 plus en extra £20.00 for going overdrawn because of it. I told Sky that they were out of order but they couldn't give a brass monkey about it. I mentioned this to Nationwide who said that they would look into the matter. I got a letter from them, telling that "since I was a valued bank account holder" they sympathised, "you are not getting anything from us". Two faced liars they are (Nationwide).

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