Rustmonkey-vs-Barclays

[Rustmonkey]

Hi,

 

My names Craig and I'm a newbie.

 

I have saved the FAQ's ready to print out.

 

I have completed my Data Protection Letter complete with (member of the Consumer Action Group) next to my name. hopefully this will make them sit up and take a bit of notice.

 

Letter will go off this week by recorded delivery. I will also open a parachute account.

 

Let the battle commence.

 

I will obviously need some help along the way and I will definately be keeping you all up to date on the proceedings as they occur.

 

Thanks:rolleyes:

[Bigmac versus]

Hi there and welcome, ask any questions you cant find yourself, good luck.

[Rustmonkey]

Okay,

 

The SAR has gone in the post "special Delivery" complete with cheque. Should be there by 13.00hrs tomorrow. Then the 40 day countdown begins.

 

I have also created a folder for keeping copies of the letters I send and letters I receive. I have a telephone log set up and a timeline so that I can keep track of when letters were posted and the expiry dates. I am also keeping the receipts for the special delivery costs. Can I claim these back?

 

Still a bit nervous but also excited. Situation not helped by the fact that I have given up smoking today so a bit twitchy.

 

I can sit back and wait now. at least it gives me plenty of time to read all this great information.

[chorlton1]

Mate, you will be fine - keep reading, keep posting, and shout when you want help!

[Rustmonkey]

Not sure if I've missed this but I have looked around.

 

Is there a link to thread on what charges we should be looking for when we get the SAR info back. I understand the "Paid Referral" = £30 charge. What else should I be looking for. Have the names changed over the past 6 years.

 

help would be appreciated. Afraid i'm not very savvy when it comes to bills and stuff. They all tend to go straight in the bin (Hangs head in shame).

[chorlton1]

If you dont have these from somebidy else by this evening, bump (just type bump in a "reply" and post it) me and I will dig out my Barclays spreadsheet and list them for you - I am pretty sure I have been charged every possible charge over the years!!!!!

[livelylad]

Not sure if I've missed this but I have looked around.

 

Is there a link to thread on what charges we should be looking for when we get the S.A.R - (Subject Access Request) info back. I understand the "Paid Referral" = £30 charge. What else should I be looking for. Have the names changed over the past 6 years.

 

help would be appreciated. Afraid i'm not very savvy when it comes to bills and stuff. They all tend to go straight in the bin (Hangs head in shame).

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/25457-user-guide-contacts-list.html?garpg=6

[Rustmonkey]

Thanks guys. Could have sworn that I had read that link.

 

Thanks anyway.

 

If this goes to the courtroom, when I enter my documents would the court accept printouts from newspapers, internet newsites, other peoples cases that could be used to support the arguement.

 

I have been doing a few searches and printed out a few articles (Bailiffs raid RBS & Judge warns banks over charges). I thought that these may be useful supporting evidence. Have I been watching to much tele:eek:

[chorlton1]

Have a look at some of the successful threads and you will see details of the bundles that people have submitted to court - also have a look at Bookworms excellent thread: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/33060-basic-court-bundle.html

 

 

 

I claimed, from Barclays, for:

 

(its not as many as i thought!)

Unauth O/D FeePaid Referral

Unpaids out

 

(and dont forget to click my scales if I have been of help )

[chorlton1]

oh - just saw you already did click 'em! thanks!

[Rustmonkey]

Thanks...yep. Already saved the Court bundle to disk.

[Rustmonkey]

Sorry about this but does anybody know why I can't access the spreadsheets? Comes up with something about not having permission.

without the spreadsheets i'm stuffed.

 

[Rustmonkey]

oh...i have registered with google;)

[Rustmonkey]

This is what it says....

 

We're sorry, but xxxxxxxxxxxxxxx does not have access to this document.

You are signed in as xxxxxxxxxxxxxxxxxx, but that email account hasn't been granted permission to this document.

[Rustmonkey]

It' s okay, sorted.

[chorlton1]

do you have what you need now?

[Rustmonkey]

Okay Guys -n -Gals,

 

Got the, I assume standard response from Barclays Data protection:

 

"Please be aware that the Bank is not under an obligation to present information according to any specific format.....blah blah blah....

copy statements supplied in the next few weeks....blah blah blah....

may be an increase in time required to collate.....blah blah blah....

 

As regards your mention of "manual intervention", the DPA does not oblige the Bank to comment about internal policies and procedures.....blah blah blah..

 

As the Bank is providing the copy statements on a complimentary basis your payment is returned herewith.

 

Pete Townsend."

 

 

 

Now I have seen that the Information Commission aren't buying this and that I have a right to this info. is there an updated template to take into account the new info we have got, quoting verse and chapter.

 

I did think I saw one but can't remember where it was?

 

Anyone.

[Rustmonkey]

I have just drafted this using a few of the ideas from previous claimants:

 

Does this sound okay:

 

Mr Peter Townsend

Privacy & Data Protection

Radbroke Hall

Knutsford

Cheshire

WA16 9EU

 

 

 

 

 

 

DATE PROTECTION ACT 1998

SUBJECT ACCESS REQUEST

 

 

Dear Mr Townsend,

 

ACCOUNT NUMBER: xxxxxxxxxx

 

With reference to your letter, dated 30 January, 2007, received today, my request was for details concerning any manual intervention by any person, or member of your staff or, if there was no intervention of any kind, confirmation of the same .

 

I asked, quite plainly, "Did manual intervention take place” - yes or no? If yes, then supply details, and if no, then please confirm. This you have singularly failed to do.

 

It has recently come to my attention that the Information Commissioner as deemed that Barclays are already in breach of their data protection obligations.

 

You have not answered my request satisfactorily, so I therefore remind you that your 40 days is running out. I deem my initial letter to you as having been received by yourselves on the 30th January, 2007.

 

You therefore have until Saturday, 10th March, 2007 to comply with my request. I re - enclose cheque No xxxxx for the sum of £10, for which I insist you cash, as this is the statutory fee for a Subject Access Request of which I am requesting.

 

I require full disclosure, as requested in my first letter.

 

I will require a receipt for the Cheque and I also enclose a copy of my original request.

 

Just to ensure that there is no misunderstanding “This is a Subject Access Request”

 

 

 

Yours sincerely,

 

 

Is this okay? is there anything I could add to give it even more credence?

[oneofakind]

i think the thread you are looking for is http://www.consumeractiongroup.co.uk/forum/barclays-bank/50152-barclaycard-microfiche-they-wrong.html

 

It refers specifically to Barclaycard's procedures, but it'd not too much of a leap to expect the ruling to apply to Barclays Bank itself, is it?

 

Best of luck.

 

David.

 

SAR sent 24.01.07

[Rustmonkey]

Slightly revamped:

 

Mr Peter Townsend

Privacy & Data Protection

Radbroke Hall

Knutsford

Cheshire

WA16 9EU

 

 

 

 

 

 

DATE PROTECTION ACT 1998

SUBJECT ACCESS REQUEST

 

 

Dear Mr Townsend,

 

ACCOUNT NUMBER: 00272590

 

With reference to your letter, dated 30 January, 2007, received today, my request was for details concerning any manual intervention by any person, or member of your staff or, if there was no intervention of any kind, confirmation of the same.

 

I asked, quite plainly, "Did manual intervention take place” - yes or no? If yes, then supply details, and if no, then please confirm. This you have singularly failed to do.

 

It has recently come to my attention that the Information Commissioner as deemed that Barclays are already in breach of their data protection obligations.

 

You have not answered my request satisfactorily, so I therefore remind you that your 40 days is running out. I deem my initial letter to you as having been received by yourselves on the 30th January, 2007.

 

You therefore have until Saturday, 10th March, 2007 to comply with my request in full otherwise I will issue proceedings for non compliance without further notice.

 

I re - enclose cheque No 100218 for the sum of £10, for which I insist you accept, as this is the statutory maximum fee for a Subject Access Request of which I am requesting.

 

I will require full disclosure of my account for the last six years i.e. back to 30 January 2001, as requested in my initial letter. As this is after 2000, my details will be stored on computer and will therefore be easier to process.

 

I will require a receipt for the Cheque so that I may claim it back at a later date. I also enclose a copy of my original request.

 

Just to ensure that there is no misunderstanding “This is a Subject Access Request.”

 

Yours sincerely,

 

 

Is this okay to send??????

[Rustmonkey]

Anybody........please:)

[Rustmonkey]

Bump....anyone:(

[chorlton1]

edit your 16:36 post to take your full name off it!!

[chorlton1]

and the earlier ones too........

[Rustmonkey]

thanks...done.

 

How does it read?