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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Unsure how to start claim...


jackglass
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I would like to claim the last 5yrs of bank charges, I've bought the ACTION GROUP stickers for my envelopes. Do I request an S.A.R first and is £10 the standard fee for this?

 

Once I received the S.A.R, I take it I then print of the first letter template requesting my charges be refunded? I'm not going for the interest, just all the charges. I'm on the DHSS, my cash get's paid into a different account, yet the TSB are hitting me with charges on top of charges even though I have no direct debits with them anymore. I'm also part of a financial managment group called Baines n Ernest because of my financial difficulties, yet the bank won't remove the current charges, even though they said they are sympathetic.

 

I've had enough of them, I've got nothing to lose and would like to get the ball rolling. I used to work for the RBS, but they paid me off on capacity grounds (illness) so I am now receiving DHSS payments which is not much.

 

Could someone give me easy straight forward advice on the best way forward?

 

Thank you.

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The best place to start is here as it's very important you understand what you are undertaking.

 

It would be easy for someone to say you do this this and this but in the long run that is not helping you .This is a self help forum and when your claim gets to the later stages if you have just been told what to do at each stage you will come unstuck as you will not understand what you have done or why.

read the link I gave you and read the long threads that have already been won before you start.

 

When you understand what you are doing and the steps needed keep your progress in this thread also ask any questions ( that haven't been answered already in the FAQ's ) in this thread to

good luck

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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Thanks...giving it a good read through now. I used to work for the RBS, so I understand how awkward they are. They send out sympathy letters when in actual fact they don't give a damn about the customers. I have a couple of quickfire questions that I'm unsure of.

 

1. If I already have a full set of bank statments and know how much I want to claim, does this mean I can skip sending in £10 for the S.A.R?

2. The letter I send to them says I have included a schedule of charges, is this the same thing as an S.A.R. if so does that mean I can send them in the bank statments I have showing all their charges that I want to claim back?

 

Thank you

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Yes you can skip the SAR as you have a full set of statements.

 

The schedule of charges is the spreadhseet which calculates your interest - you need to complete that and send it back.

 

Hope that helps :)

Please note that I am not a legal expert and all advice given is without prejudice and is purely my opinion only.

 

** Nationwide - £1821.15-PAID IN FULL - Aug 06 **

** Halifax Mortgage -£390 - PAID IN FULL - Nov 06 **

Lloyds TSB - MCOL issued 09/03/07 - £2953 + costs - ON HOLD....

 

 

 

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Hi and Welcome:)

Yes if you have all your statements, you don't need to send the SAR.

Your schedule of charges is the spreadsheet that you fill in listing all your charges, have a look in the Library all the spreadshhets are in there.

Hope that helps!

Good luck!

Barty:)

I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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