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    • Couldn't agree more, really wanted a true ruling on this just for the knowledge but pretty sure the Judge made some decisions today that he didn't need to?.. maybe they all go this way on the day? We hear back so few post court dates I'm not sure. Each Judge has some level of discretion. Their sol was another Junior not even working at their Firm, so couldn't speak directly for them! that was fortunate I think because if she would have rejected in court better, she might have  been able to force ruling, we are at that point!, everybody there!!, Judge basically said openly that he can see everything for Judgement!!!  but she just said "I can speak to the claimant and find out!" - creating the opportunity for me to accept. I really think the Judge did me a favor today by saying it without saying it. Knowing the rep for the sol couldn't really speak to the idea in the moment. Been to court twice in a fortnight, on both occasions heard 4 times with others and both of my claims, the clerk mention to one or both parties "Letting the Judge know if you want to have a quick chat with each other"! So, it appears there's an expectation of the court that there is one last attempt at settling before going through the door. So, not a Sol tactic, just Court process!. Judge was not happy we hadn't tried to settle outside! We couldn't because she went to the loo and the Judge called us in 10 minutes early! - another reason to stand down to allow that conv to happen. Stars aligned there for me I think. But yeh, if the sol themselves, or someone who can make decisions on the case were in court, I would have received a Judgement against today I think. She was an 'advocate'.. if I recall her intro to me correctly.. So verbal arguments can throw spanners in Court because Plinks dogs outsource their work and send a Junior advocate.
    • that was a good saving on an £8k debt dx
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    • "We suffer more in imagination than in reality" - really pleased this all happened. Settled by TO, full amount save as to costs and without interest claimed. I consider this a success but feel free to move this thread to wherever it's appropriate. I say it's a success because when I started this journey I was in a position of looking to pay interest on all these accounts, allowing them to default stopped that and so even though I am paying the full amount, it is without a doubt reduced from my position 3 years ago and I feel knowing this outcome was possible, happy to gotten this far, defended myself in person and left with a loan with terms I could only dream of, written into law as interest free! I will make better decisions in the future on other accounts, knowing key stages of this whole process. We had the opportunity to speak in court, Judge (feels like just before a ruling) was clear in such that he 'had all the relevant paperwork to make a judgement'. He wasn't pleased I hadn't settled before Court.. but then stated due to WS and verbal arguments on why I haven't settled, from my WS conclusion as follows: "11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. "  He offered to stand down the case to give us chance to settle and that that was for my benefit specifically - their Sols didn't want to, he asked me whether I wanted to proceed to judgement or be given the opportunity to settle. Naturally, I snapped his hand off and we entered negotiations (took about 45 minutes). He added I should get legal advice for matters such as these. They were unwilling to agree to a TO unless it was full amount claimed, plus costs, plus interest. Which I rejected as I felt that was unfair in light of the circumstances and the judges comments, I then countered with full amount minus all costs and interest over 84 months. They accepted that. I believe the Judge wouldn't have been happy if they didn't accept a payment plan for the full amount, at this late stage. The judge was very impressed by my articulate defence and WS (Thanks CAG!) he respected that I was wiling to engage with the process but commented only I  can know whether this debt is mine, but stated that Civil cases were based on balance of probabilities, not without shadow of a doubt, and all he needs to determine is whether the account existed. Verbal arguments aside; he has enough evidence in paperwork for that. He clarified that a copy of a DN and NOA is sufficient proof based on balance of probabilities that they were served. I still disagree, but hey, I'm just me.. It's definitely not strict proof as basically I have to prove the negative (I didn't receive them/they were not served), which is impossible. Overall, a great result I think! BT  
    • Seeking further advice now. The 33 days in which the defendant has to submit a defence expires at 16:00 tomorrow. The defendant has submitted an acknowledgement of service but looking to get the claim awarded by default in failure to submit the defence. This is MoneyClaim Online and can see an option to request a default judgement but believe that is for failure to acknowledge the claim within 14 days??  So being MoneyClaim Online, how do I request the claim be awarded in my favour?
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MarkyT vs Cahoot


MarkyT
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I recieved an email today from Cahoot to say that my complaint has been brought to the attention of their service relation managers.

 

Now, do I give them 14 days from when they sent the letter or 14 days from when I sent it.

I'm still a little confused about this.

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Ok, just recieved the standard go away email from cahoot:

 

Dear xxxxxxx,

 

 

We don't accept that cahoot's charges are unfair or unlawful under the Unfair Terms in Consumer Contracts Regulations 1999. The object of these Regulations was not price control nor were they intended to interfere with people's freedom to agree the terms of their contracts.

 

 

It's well known that banks make charges and cahoot's charges are in line with those of other banks. The terms and conditions of the account and the charges that apply are clear and fair and were provided to you at the time you opened it. You freely agreed to the terms and conditions and the charges when you opened the account. You weren't under any obligation to do so and could have gone to another bank if you didn't agree to the charges. Equally, you're free to move your account to another bank at any time if you don't agree with the charges.

 

In any event, we don't agree that the charges are disproportionate. The charges are reasonable and proportionate to the administrative costs incurred by cahoot.

 

I'm therefore unable to refund the charges you've incurred fully appreciating the disappointment this may cause.

 

 

 

Please be assured I have carried out a full investigation for you and I hope you feel I have offered a fair response to all of the issues you've raised. I will keep your file open for the next 8 weeks and if I don't hear from you within that time, I will assume that everything is resolved and will close your file. If you remain dissatisfied though you can find details of how to take your complaint further within Abbey at legal T&Ts under the heading 'Complaints policy'. The complaints policy also explains your ultimate right to refer your complaint to the Financial Ombudsman Service.

 

 

 

This bit at the bottom in bold has me stumped a bit now. Do I continue with the letter before action (which I have sitting printed next to me waiting to go now) or do I have to take this up with abbey?

Would the court see this in a bad light if I don't?

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Hi Marky

 

After sending Cahoot my prelimary latter, they wrote back saying their final response was issued and that I should contact Abbeys stage 2 complaints team now.

 

I sent my LBA to them and got no reply, so filed the MCOL yesterday.

for FAQs & Step By Step

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for Court Bundle

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WON 121o121 'vs' LloydsTSB

here

WON 121o121 'vs' Halifax C C

here

WON 121o121 'vs' Cahoot CC

here

WON 121o121 'vs' LloydsTSB (again)

here

 

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I take it with 45 pages of statements you are claiming charges from a current account?

 

I'm claiming from a credit card, but I expect our claims to run concurrently.

 

What area are you in? I'm in Bedfordshire.

for FAQs & Step By Step

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for Templates Library

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for Court Bundle

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________________

 

WON 121o121 'vs' LloydsTSB

here

WON 121o121 'vs' Halifax C C

here

WON 121o121 'vs' Cahoot CC

here

WON 121o121 'vs' LloydsTSB (again)

here

 

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Yep, its a current account opened 6 years ago this very month. I'm in Tyne & Wear.

What I do find rather amusing from the statements is how the cost of the charges seems to steadily rise from £20 for a returned DD to 35 at the moment. And now I noticed that in the last 2 months since I first sent them the SAR letter, they are now allowing DDs to go through if I'm over my overdraft. Normally, if I went a penny over, they would bounce it and hit me with a charge. This happened xmas 2005 when they charged me £175 right at the beggining of december and left me with the most miserable christmas ever.

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I had the same with LloydsTSB. What I do now is cancel the direct debit before it goes out, then set it back up when I can afford it. Internet banking makes it so easy now to do.

 

They settled my claim just before an allocation hearing in November. If I get a letter now telling me of charges, I write to them stating I will start another litigation and their earliest attention to this matter will save them my costs etc. To date, their response has been "we will waive the charge". No doubt their attitude will soon change.

 

When I started my Halifax credit card claim, they settled the full amount after the LBA letter. I didn't have to start MCOL and there were no conditions imposed either.

 

Not expecting an easy ride with Cahoot though. Am well aware this will hang around for a long while yet, and that it will drag out until the last possible moment.

for FAQs & Step By Step

click here

for Templates Library

click here

for Court Bundle

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________________

 

WON 121o121 'vs' LloydsTSB

here

WON 121o121 'vs' Halifax C C

here

WON 121o121 'vs' Cahoot CC

here

WON 121o121 'vs' LloydsTSB (again)

here

 

________________

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Forgot to say, just make sure that when you submit your MCOL all the charges are still within the six year period.

for FAQs & Step By Step

click here

for Templates Library

click here

for Court Bundle

click here

________________

 

WON 121o121 'vs' LloydsTSB

here

WON 121o121 'vs' Halifax C C

here

WON 121o121 'vs' Cahoot CC

here

WON 121o121 'vs' LloydsTSB (again)

here

 

________________

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The first charge they applied was in March 2001 so it looks as if it'll be ok.

I've been looking under the court bundle this morning and don't understand this one bit. How much of this stuff am I exected to learn and understand and how does it get used?

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  • 2 weeks later...

Well well well, received a letter from Abbey yesterday. I thought a little odd as I bank with Cahoot.

 

"Dear Mr MarkyT

 

thank you for contacting us and I am sorry that you have been so unhappy that you have felt you must complain.

 

One of my team will be responsible for investigating you complaint and I have enclosed out Complaints leaflet, which explains our procedure for doing this. High quality customer service is of great importance to us at Abbey and we will do everything we can to resolve your complaint in a timeley and satifactory manner.

 

I know it is important to you that we resolve you complaint quickly, but we want to complete a thorough investigation and sometimes this can take time. If we have not contacted you before then, we will write to you in four weeks to let you know what is happening.

 

If you have employed someone to handle you complaint on your behalf, please note:

employing a third party complaint-handling firm, or a solicitor, or financial advisor does not affect how we review your complaint. Please be aware that:

Abbey does not charge you to investigate your complaint

Abbey will not be liable for any costs incurred if you do decide to employ a third party to handle your complaint during this review

Abbey, in general, will only make payment directly to account holder(s) if your complaint is upheld and redress is due.

 

Although I do not know what the outcome will be, I do hope that we will be able to find a solution that you are happy with.

 

Yours sincerely

 

Andrew Nelson

Business Manager"

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I got a letter from Abbey on the 31st January saying my complaint is taking longer than first thought to investigate.

 

Then, on the 1st February (the next day) I had a letter saying after investigating the complaint in full they cannot refund my charges.

 

Are you set to start the claim Monday / Tuesday?

 

The right hand not knowing what the left hands doing springs to mind.

for FAQs & Step By Step

click here

for Templates Library

click here

for Court Bundle

click here

________________

 

WON 121o121 'vs' LloydsTSB

here

WON 121o121 'vs' Halifax C C

here

WON 121o121 'vs' Cahoot CC

here

WON 121o121 'vs' LloydsTSB (again)

here

 

________________

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Not really ready to make the claim on Monday due to things happening at home over the last couple of weeks.:-x

 

Haven't had a chance to prepare anything yet. Probably will be what I spend all weekend on now.

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  • 3 weeks later...

OK folks need help on this. I'm finally able to enter the MCOL today and am confused with something.

The total of my charges is £2085. I have indicated on MCOL that I wish to claim interest totally £429.24. Do I add this to my claim ie the box in which you add the numbers or do I just enter the £2085 while detailing the interest in the text box in which I detail my claim?

Please help cos I need to get this in asap.

 

EDIT: Meant to ask as well, I've entered the defendants name as Cahoot and on the second line c/o Abbey National plc. Is this correct?

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On my claim form I wrote the defendants name and address as:

 

Cahoot

Friars House

P.O. Box 1981

Coventry

CV1 2ZD

 

Amount claimed is the amount plus interest. Then the court fee is added (depending on amount of your claim) . This makes the total amount.

for FAQs & Step By Step

click here

for Templates Library

click here

for Court Bundle

click here

________________

 

WON 121o121 'vs' LloydsTSB

here

WON 121o121 'vs' Halifax C C

here

WON 121o121 'vs' Cahoot CC

here

WON 121o121 'vs' LloydsTSB (again)

here

 

________________

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Hunt down a mod and they will add it to the "litigation in progress" sub-catagory.

for FAQs & Step By Step

click here

for Templates Library

click here

for Court Bundle

click here

________________

 

WON 121o121 'vs' LloydsTSB

here

WON 121o121 'vs' Halifax C C

here

WON 121o121 'vs' Cahoot CC

here

WON 121o121 'vs' LloydsTSB (again)

here

 

________________

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Defendant acknowledge my claim on the 2nd March 2007. Only took them 3 days to acknowledge. That seems worryingly fast. Anyone have any idea if this is a good or a bad thing?

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Thats OK Mark.

 

Now they have a further time scale to enter their defence.

for FAQs & Step By Step

click here

for Templates Library

click here

for Court Bundle

click here

________________

 

WON 121o121 'vs' LloydsTSB

here

WON 121o121 'vs' Halifax C C

here

WON 121o121 'vs' Cahoot CC

here

WON 121o121 'vs' LloydsTSB (again)

here

 

________________

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Recieved a letter from Abbey this morning.

 

"Dear MarkyT"

 

YOURSELF -V- CAHOOT

CLAIM NO. 7 QZ 23915

 

We are in the process of reviewing this claim and preparing our response. A defence will be filed in due course.

 

In the meantime, we note that you have claimed the sum of £2514.24 in respect of charges that you say have been made on your Choot account. However, you have not provided details as to how this sum has been calculated. Similarly, you have not provided details of the interest showing how that amount is made up with reference to each charge.

 

As you will appreciate, you will need to produce evidence to the Court regarding these amounts, and this information should have been supplied by you when you filed your claim. We should be grateful if you would provide such details to us as soon as possible.

It would also be helpful at this stage if you can provide e-mail and telephone contact details to us.

 

We look forward to hearing from you.

 

Yours faithfully

 

Abbey National plc."

 

 

Now, I sent 3 letters on 26th Febuary. One to the court - recorded delivery, one to cahoot - recorded delivery and one to Abbey - standard delivery. Each of these letters included my schedule of charges. The recorded items were signed for on the 28th.

 

Should I send another schedule to abbey (recorded this time of course)?

 

I also noticed that the letter has been hand signed but there is no name on it. The signature looks like a squiggle so I have no idea who sent it.

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hi there,

this seems to be a standard letter. I had exactly the same. I did send another copy of the schedule to them, of course all recorded, with the following covering letter:

Thank you for your recent letter regarding the above claim.

I appreciate very well that i need to produce evidence to the court regarding these amounts and have done so at all stages, prelim,LBA, at date of filing my claim and email to cahoot customer relations department, and for Abbey National to claim otherwise is simply untrue. However, as a courtesy i am enclosing yet another copy and look forward to an early settlement in full.

good luck

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