Jump to content


  • Tweets

  • Posts

    • We need to see the actual document from the IAS where it is written - "The Operator's evidence shows no payment for the Appellant's vehicle, or anything similar. It does show two payments for the same registration in quick succession. I would take a reasonable guess, based on the circumstances described, that the person paying has paid for the registration of the person they assisted again." You can't just type it up yourself. At the hearing in July or August or whenever the judge will have two Witness Statements. One from Bank's director says you never made a second appeal. You say you did make a second appeal and the IAS concluded that payment was made. The judge will immediately twig that either you or the director is lying.  But who? Fail to show the documentation form the IAS and instead just produce something you've typed yourself will make it look like you just made up the appeal and you are lying and you will lose the case. Please let us see what the IAS adjudicator sent.
    • I used to have a retail outlet in London selling my husband's photography.  We also had a co-op with staff so they weren't directly employed by me, but I paid for the other overheads etc.  When my husband died, I carried on as usual for a while but then I became ill and moved quite far away so logistically was becoming very difficult.  I came to an arrangement (verbal) with one of the guys I trusted, that I would send him the images to print and sell as normal, and I wouldn't take any money, as a short term solution until I got back on my feet and worked out the best way to do things. He would pay all the  rent, insurance etc... Over a year later, not able to give things away for free anymore,  I drew up a contract as a wholesale agreement, so I would get everything printed and sent to him and I would invoice his for what he ordered. I noticed form the beginning that he wasn't ordering enough or frequently enough to be making any money, and was suspicious he was doing his own orders on the sly and ordering just enough from me to keep my happy.  I checked with my printer, which I've been with for 20 years, and he sad he wasn't getting orders for my images from anyone else. I emailed a few other printers to ask them to keep a look out for some images but I soon realised this would be impossible to police.  The only option really would be to buy a print from him and check the stamp on the back of it.  I finally managed to get hold of on the prints on sale, and sure enough, he did not order it through me.   In the contract he signed in 2022 it explicitly states that he must destroy all files I had previously sent him etc etc so e is in breach of that.  When I drew up the contract, I was careful to make sure it was legally binding, but before I let rip at him, I need to know where I stand.  The contract is here: PARTIES This WHOLESALE AGREEMENT (“Agreement”) is made effective as of 30th June, 2022, by and between ############################## The Supplier and the Client, collectively referred to as the "Parties," hereby agree to the following terms: TERMS AND CONDITIONS SALES OF GOODS The Supplier agrees to provide the following goods to the Client (“Goods”): Description of Goods ################################# Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b BOTH PARTIES AGREE: The Client purchases the Goods through the Supplier directly, and agrees to delete/destroy any previously held digital images (Goods) owned by the Supplier, and agrees not to use any such files for monetary gain, outside of this agreement, either directly or through a third party from immediate effect of this agreement. The Client purchases the other materials necessary for resale of the Goods independently of this agreement. The Client shall have exclusive rights for resale of Goods at ###########, and also with permission, as a retailer of the Goods elsewhere, provided that there is no conflict of interest between the Supplier and the Client. The Client is free to decide their own retail prices, for the Goods. The Supplier shall use #####  to provide the printed Goods on Fujifilm Crystal Archive paper, with Lustre finish, and will not use any other Printer unless #### cease to trade, without prior approval from the Client. The Supplier shall not impose restrictions on size or frequency of orders made by the Client. The prices provided by the Supplier shall not increase for a minimum of 3 years, unless the prices of the raw materials rise, in which case the client will be informed immediately. Any discounts/promotional prices of raw materials shall be passed on to the Client by the Supplier, and the invoice will show adjustments for this, as well as credit for return postage of any damaged goods. This agreement can be terminated by the Client without notice; the Supplier must give notice of no less than 90 days, unless the terms of the agreement are breached, in which case, the agreement can be terminated with immediate effect. PAYMENT Orders must be paid for upon receipt of invoice, via Bank transfer: ######### Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b DELIVERY AND INSPECTIONS All orders received by 12.00am (midnight) shall be processed by the Supplier the following working day and delivery of order shall arrive in accordance with the Royal Mail schedule, or DPD, should express delivery be requested. The Client shall be liable for the delivery charge which shall be added to the invoice. The Goods will be delivered to the address specified by the Client. The Client shall be provided with order tracking, and should any problems arise with the ordering system or the couriers (Royal Mail, DPD), the Client shall be informed without delay of any such issues. The Client will inspect the Goods and report any defects or damage to the Goods in transit as soon as possible upon receipt of Goods, and will retain damaged Goods for return to Supplier for refund/replacement. GENERAL PROVISIONS CONFIDENTIALITY The prices of the Goods and other information contained in this Agreement is confidential and will not be disclosed by either party unless with prior written consent of the other party. INDEMNIFICATION The Client indemnifies the Supplier from any claims, liabilities, and expenses made by any third party vendors or customers of the Client. GOVERNING LAW This Agreement will be governed by and construed in accordance with UK Law. ACCEPTANCE Both parties understand and accept the wholesale arrangement stipulated under this Agreement. Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b IN WITNESS WHEREOF, each of the Parties has executed this Wholesale Agreement as of the day and year set forth above.   Signed by us both electronically.   I haven't broached any of this yet, and I am looking for some advice about what action to take.  The main issue I've got is that he has still go those images.  If I terminate the contract, I will need to know that he no longer has those images and I can't think of a bulletproof way to do this. I'm thinking I might tell him I will continue with the contract but ask for a  sum in damages and say that if I find out he's still doing it down the line I will terminate the contract and sue him for damages. The damages side of things I'm not sure how it would work as he is self employed, and I'm positive he doesn't declare all of his earnings to HMRC, in order to find out how much I have lost, would the court demand to go through his tax self assessments?  I'm not sure how to proceed with this, I don't want to lose that place as an outlet as it is in a prime spot in London, which is why I let him have those images in the first place as I would have had to pull out altogether at that point.  I am regretting it somewhat now though.  Please help.
    • I cannot locate anything in my paper work that states 2 payments were made? Perhaps you could point this out? In reply from IAS it states "The ticketing data has been attached" nothing was sent to me. I made a response to the IAS all this was done online
    • Thanks again for your responses. The concern I have here, is that freeholder of the land (a company, who presumably would have been the ones to have initially instructed PPM to manage the parking here), will have proof of exactly how long the vehicle was on site for, as the driver was meeting operatives from that company on a separate matter. On this basis, if the matter was to get to court, I feel all the other technicalities about signage, size of signage/font, lack of start/finish times, will not be enough to have any case dropped? This PCN was brought up to the freeholder but they have advised that PPM will not waive this charge. 
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

@shiply - courier has vanished with my items please help - **Police involved**


Recommended Posts

Apoligies if this gets a bit long winded, I will try to be as thorough as possible.

 

On 21/03/2024 I purchased 2 Ikea cabinets for £70 from an eBay seller.  The cabinets were listed as collection only but the seller was more than happy for me to use a courier at my own expense to collect on my behalf.

I went onto Shiply.com to get quotes for a courier and agreed a price with AIRSPEEDER ( Shiply username ) under the terms that they could collect on 23/03/24 and deliver to me within 2-3 days.  They stated that they would give a 2 hour time slot for both collection and delivery.  Paid the Shiply commission deposit of £12 and paid remaining balance of £55 to courier via Paypal.

23/03/2024 the seller was contacted from a mobile number by the courier to inform them of collection time which was adhered to and cabinets were removed from his property.

24/03/2024 courier messages via Shiply to say delivery will be "early next week"

26/03/2024 no sign yet and after enquiring with courier I am told "I have forwarded your job to higher management, they are sorting it out and making arrangements for route asap, i'll update you once i have one, regards"

02/04/2023 after another enquiry by me Im told I will receive a delivery date very soon

No response from courier since that message.

The details provided by Shiply are 2 mobile numbers that aren't connected and an email address of [email protected] which gets no delivery notice when contacting it.

Paypal payment lists the payment to courier as going to [email protected], again no response from this email.  When googling this email address I find Fauzer Logistics on companies house as a dissolvd matter.

I have contacted the seller who was able to provide me with a different mobile number from when the courier called him for collection.

Upon ringing this and finally getting an answer, I am told by an indian gentleman that he is just a driver and to go to Shiply.  He has since blocked my number.

Shiply are claiming they have no legal responsibility over the courier as it is a contract between courier and myself.  

I contacted my local police on the live chat facility and have been told that it is a civil matter and woudn't be classed as theft because the items never actually arrived in my possession for them to have been stolen!

These cabinets were purchased with money that was gifted to me by my mum before she passed away.  I am heartbroken and even though I realise there is little I could do other than go down the route of civil action which would be financially unviable, I am hoping there is a glimmer of hope and I have missed a glaringly obvious solution.

Thank you in advance for any advice x

Link to post
Share on other sites

Re the police response - factually wrong on so many levels. I'm not suggesting that is the most effective port of call (it probably isn't) but you would be the owner even if you never saw the item. How else would other goods in transit be invesrigated? This response was once known as "cuffing the job" 

Link to post
Share on other sites

Mycat - would you suggest that calling the police and speaking with them would be advisable?  I am not prepared to let this just be, it's hurt my heart in so many ways and the grief I was already feeling about losing my mum has been heightened by this situation massively.  

I thought that as I had paid for the goods, they belonged to me regardless of whether I have physically received them - especially when someone has taken my money to collect them on my behalf xx

Link to post
Share on other sites

its a civil matter, nothing to do with the Police.

Shiply are your target. stop getting fobbed off.

Programmable Search Engine (google.com)

clickme ^^^^

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Okay, this is just another failed delivery issue. Normally it is EVRi or DPD or DHL. This may be the first time we have had an issue with Shiply but it will be broadly the same.

It sounds to me as if Shiply is the company that you contracted with and they farmed the work out to their couriers. Let us know if you think this is wrong.

Did you pay any kind of insurance for the value of the items?

I understand that they are going under more than one name. You need to be sure about the name of the company that you are going to be claiming against.

Start reading up some of the stories on this sub- forum – mainly about EVRi, I suppose. The way forward will roughly be the same.

Draft particulars of claim and post it here and get ready to send it off.

After that, open account with the County Court MoneyClaim online claim service and start drafting your claim. Post your draft particulars of claim here and get ready to click it off on day 15 after the 14 day deadline contained in your letter of claim.

Let's get going

Link to post
Share on other sites

shiply are brokers that for a fee put you in contact with 1000's of fly by night 'man with a van' companies that phoenix or vanish regularly with everyones goods.

not ONE of the +20 threads here has we ever seen the poster coming back to tell us what happened......they all just vanish like the men with vans that steal peoples goods and re sell them at another auction in another county.

dx

 

  • Like 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Posted (edited)

Please don't think for a second that I won't update as and when I get any further along with this. 

The problem is that most items are relatively low value and simply not viable to run through the process of small claims.

  I intend to see it through fully 

Edited by dx100uk
unnecessary previous post quote removed
  • Like 1
Link to post
Share on other sites

Why is your claim not viable?

It costs £35 to issue a small claims action, which you get back if you win.

Looking at other Shiply threads, the problem wouldn't be starting a court claim and indeed winning, that would be easy.

The problem would be enforcing against, as dx puts it, a fly-by-night.

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Posted (edited)

I have zero valid contact details at present other than a mobile number which has now blocked me :( 

If Shiply only hold fake details because they haven't done the due diligence that they claim to do when vetting potential couriers using their platform then who would I make a small claims case against? 

I didn't realise it was not massively expensive to begin a small claims process if I am totally honest, it's not something i have ever needed to look into so don't really understand the process of it.  

Edited by dx100uk
unnecessary previous post quote removed
Link to post
Share on other sites

The small claims process is straightforward although it will take a few months. Assuming you win you will get your money back – and of course you have to enforce the judgement.

I'm not really clear how it works. Maybe it is already set out on this thread but tell me anyway – who did you pay your money to?

Link to post
Share on other sites

Posted (edited)

The cabinet payment went to the seller,

The courier costs quoted on Shiply were £67 - of this £12 went to Shiply and £55 to the courier which was paid via Paypal xx

Edited by dx100uk
unnecessary previous post quote removed
Link to post
Share on other sites

Okay. Sue Shipley.

Prepare a letter of claim and post it here

Link to post
Share on other sites

Just going to add here for whats its worth.

Even if you win, if shiply don't pay you won't be able to get anywhere.

Their address is just a paper sharing mail address (i.e they will have no assets or employees there) it is simply somewhere so that they can register. 

I don't think you'll be able to enforce against this to be honest, so it may be worth considering if making a claim is worth it.

 

I certainly don't say that to discourage you, but more on the point that if you go through and win you must understand there is a real chance you wont be able to get back your funds because you can't enforce against them.

 

 

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Have we helped you today?         Please Donate button to the Consumer Action Group The National Consumer Service

 

Link to post
Share on other sites

Posted (edited)

The eBay seller has today contacted the driver who collected goods from him and received a text message back.  

The driver says he is only employed as a driver and takes goods to the warehouse. 

Apparently the warehouse owner has had a death in the family and the drivers cannot gain access to the warehouse to complete deliveries. 

He claims that deliveries should resume on 15th April onwards and apologises for the inconvenience.

The courier themselves have been active on Shiply daily throughout this saga and haven't attempted to contact me via Shiply - in fact they haven't even read my messages sent 4th April.

I am taking the drivers message with a pinch of salt and shall not hold out any hope for a delivery x

Edited by dx100uk
unnecessary previous post quote removed
Link to post
Share on other sites

Did you get any details of the warehouse – who owns it  et cetera?

Link to post
Share on other sites

I didn't know what Shiply was until finding this thread.  I've had a good read through reviews and indeed signed up myself today to ask for quotes for a mock delivery.

It seems like one of those things that go right most of the time.  To be fair to them, the majority of reviews are positive.

But when it goes wrong it goes very wrong.  All the one-star reviews tell the same story.  Driver steals the goods.  Shiply have no customer service and do nothing whatsoever.

  • Thanks 1

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Posted (edited)

Please do bear in mind though that if a customer doesn't leave any feedback within a set timescale, Shiply actually leave false positive feedback on their behalf!  So how can customers be feasibly choosing a reputable courier based on a falsified feedback scoring system? 

Once a customer then decides to place negative feedback to give a truthful view of the transaction, Shiply marks their job as "resolved or completed" and this prevents the customer from further messaging the courier via the Shiply platform xx

Edited by dx100uk
unnecessary previous post quote removed
Link to post
Share on other sites

i would suspect, even though as i indicated earlier their business model appears to suck, there's no actual proof, certainly not here, that posters issues were not latterly resolved with items being delivered following significant delays.

sadly not one have ever comeback to resolve their threads, which typically mean they were resolved ok.

that could also be the reason for the feedback results above. eventually they were delivered /collected.

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

1 hour ago, Cw2003 said:

I'm currently experiencing the exact same issue. Could you please contact me and we can discuss this 

I cannot contact people privately on the site here as a new user sadly.  

Shiply have now advised that they do actually hold a copy of the courier companies driving license and biometric profile on file but will only release this to the police. 

The police still claim to be uninterested and stating it isn't theft. 

New business model there for anyone with zero models, get paid to collect items which you will disappear with because nobody in authority actually cares :( 

Link to post
Share on other sites

  • BankFodder changed the title to @shiply - courier has vanished with my items please help
On 10/04/2024 at 18:13, BankFodder said:

Did you get any details of the warehouse – who owns it  et cetera?

Many apologies BankFodder, I didn't see this question when I was online earlier.  

The driver refused to offer any details of the warehouse, the warehouse owner, who employs him, how to contact whoever he is driving for/employed by.

Shiply have confirmed via email today that they hold a verified driving license and relevant biometric confirmation on file for the person who has registered the company there but, for obvious GDPR reasons, would only share that information with the police. 

I half surmise that the name and address they gave me as a contact for the courier company could be correct as surely this would need to match the information given to verify identity? ( or I would to assume it was )

Shiply also responded to my Trust Pilot review and said they have now suspended AirSpeeder from the platform and advise me to continue to contact them although, with no up to date details to offer me, I don't know how they expect me to do that. 

They have also advised on there that they advise contacting the police ( who have already told me they aren't interested ) 

Link to post
Share on other sites

shirking their responsibility.

they VERY well know full well the police cant really do anything, this isnt their 1st dance at this missing furniture/consignment ballgame.

cant see the point in them requiring any details about any companies they list if they DON'T ACT UPON COMPLAINTS .

barring people from their list is simply a chocolate Teapot exercise.

Shiply you need to man up and fight for your customers.

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

I have emailed the shiply CEO/Founder directly too this morning. 

I don't expect a response as the policy comes from the top not the bottom!  

The dispute raised via Paypal to the courier hasn't received a response either xx

Despite Shiply claiming that AirSpeeder have been banned from their platform, AirSpeeder have magically been active online this morning!  The whole thing is so corrupt it's unreal x

Link to post
Share on other sites

Is there no way to get a proper address for Shiply?

Link to post
Share on other sites

On their website and on Companies House it is: Floor 3, 207 Regent Street, London, W1B 3HH, but jk2054 reckons it is simply a letter box.

I've looked & looked but can't find anything else.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...