Vodafone broadband & Landline package Pro Rata charge?

[Bazooka Boo]

Switched from Plusnet to Voda for BB and LL, they quoted £35 a month which was cheaper than PN, so made the switch.

PN are claiming I didn't tell them that I was leaving so want me to pay their monthly fee, no chance.

Voda were supposed to inform PN that I was moving over so not my concern.

BUT, the first bill comes in at almost double the monthly cost they quoted me, just under £70, and using live chat they say it is because it is a ''pro rata'' charge that I will be refunded at the end of contract?

Then another live chat claims it is because they take the monthly fee in advance?

If I cancel the DD and pay via standing order the £35 a month that was agreed, then they say they will charge me a £5 late payment fee.

Told them that I won't be bullied, and unless they honour what was agreed I will cancel and move back to PN.

Of course, the complaints process is lethargic but I have until the 9th before they take payment.

Just wondering if anyone else has heard of this ''pro rata'' charge?

[dx100uk]

eh?

sounds irish to me

dx

 

[Bazooka Boo]

Yep.....double Dutch!

[fkofilee]

Bad understanding of billing queries from their CS team - Force your way through voda complaints - Call them

Speak to them - Force them to deal with it. 

[Bazooka Boo]

Spoke with their CS team, ''Andrew''.

I haven't got the energy to fight this at the minute, but he agreed to knock off a tenner and I was happy with that, then the bills will be as they quoted per month going forward.

I did get a few freebies thrown in when I took out the agreement as well, Apple + TV, and 6 months free Discovery plus, plus the WiFi is much more stable.

Now I can concentrate on other battles, namely my employment tribunal.!

[fkofilee]

Great! Well played!