Return/refund no response from @zalinahwhite

[clairey]

Hi all,

I made a purchase of a dress in the sale from an online shop called Zalinah White. This is a link to the dress: 

Black and Cream Polka Dot Dress WIth Belt - Camilla

ZALINAHWHITE.COM

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STYLE NOTES  Step out in style with our stunning Black and Cream Polka Dot Pencil Midi Dress with V-Neck and Belt! Perfect for any occasion, this dress is now on sale for a limited time. Featuring a classic polka dot pattern in...

I bought with confidence because, as you can see when you scroll down past the item description and size advice, it says in big letters 90 Days to return or exchange.

Great.

I bought it and it was too small.

Because I liked the dress, I immediately re-ordered in a larger size and started a return. It then said I had to be "authorised". I waited two days before looking again and my order now has a 'not authorised' label for being a sales item. I realised that once I saw this, if you scroll past the 90 Days to Return picture, there's a small link for Return and Refund Policy.

Click through that and read though to the 8th paragraph and there's the return restriction information on sales items. I don't feel it is reasonable at all to expect a consumer will scroll past the massive '90 Days to Return' section to the small links and click through and read 8 paragraphs to understand their policy on sales returns. They did not respond the email on this.

Meanwhile, the second version of this dress I ordered arrives. It's exactly the same size as the first one. Neither dresses have size labelling on the dresses, nor do they have size labelling on the bags they were packed in. So now I have two of the same dress, both sales items. I email the company about the sizing issue on the second dress and reiterated my frustration about the website experience of the first.

They are ignoring my emails.

I would like to know what my rights are in this case.

Neither dress is faulty per se, and I have no way to actually prove the second dress is the wrong size since there's nothing on the dress or packaging. 

Does anyone have any recommendations?

Thanks,

Claire

 

[Nicky Boy]

Yes, I've read it

"We do not accept returns on sale items, clearance items, sample sale items, or refurbished items"

However, I can't see a notice/label anywhere on the item page itself that states it is any of the above.

How did you pay?

[clairey]

I paid by debit card in both cases.

[dx100uk]

go do a chargeback to your bank then

 

dx

 

[Nicky Boy]

Then wait for them to contact you with a prepaid (by them) method to return the items.

[BankFodder]

They have just tweeted that this has been resolved. Is that the case?