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    • Hi I have to agree with @unclebulgaria67 post#3 For the funding side of moving to a new area and it being private supported accommodation I would also suggest speaking to private supported accommodation provider about funding but also contact the Local Council for that area and have a chat with them about funding because if you are in receipt of Housing Benefit certain Supported Accommodation that meets a certain criteria is treated as ‘exempt accommodation’ for Housing Benefit purposes but you need to confirm this with that relevant Council in your new area especially since it is Private Supported Accommodation as each Council can have slightly different rules on this. If you have a certain medical condition look up the charities and also have a wee chat with them as they may be able to point you to different Grants to assist with moving costs and your question about funding for private supported accommodation as well.
    • Hi Just to be clear a Notice to Quit is only the very start of the Housing Association going down the Eviction route there is a long process to go. Also to be clear if you leave at the Notice to Quit date only and go to the Council claiming you are Homeless they will more than likely class you as Intentionally Homeless therefore you have no right to be given temporary housing by the Council. The only way that works is when the Court has Granted a Possession Order then you can approach the Council as Homeless with the Court Order. As for the Housing Association issuing the Notice to Quit because there investigation has proved it's not your main residence but you have witness statement to prove otherwise. From now on with the Housing Association you need to keep a very good paper trail and ensure to get free proof of posting from the post office with anything you send to them. You now need to make a Formal Complaint to the Housing Association and please amend the following to suit your needs:   Dear Sir/Madam FORMAL COMPLAINT Reference: Notice to Quit Letter Dated XX/XX/2024, Hand Delivered on XX/XX/2024 I note in your letter that you stated that the Housing Association has carried out an investigation into myself and came to the conclusion that I am not using this property as my main residence and have evidence of this and have therefore issued a 'Notice to Quit' by XX/XX/2024. I find the above actions absolutely disgraceful action by the Housing Association. 1. Why have I never been informed nor asked about this matter by my Housing Officer. 2. Why have I never been given the opportunity to defend myself before the Housing Association out of the blue Hand Delivered a Notice to Quit Letter. 3. I have evidence and witnesses/statements that prove this is my Main Residence and more than willing provide this to both the Housing Association and the Court. I now require the following: 1. Copy of your Complaints Policy (not the leaflet) 2. Copy of your Customer Care Charter (not the leaflet) 3. Copies of your Investigation into this not being my main residence.    As well as the above you need to send the Housing Association urgently a Subject Access Request (SAR) requesting 'ALL DATA' that simple phrase covers whatever format they hold that in whether it be letters, email, recorded calls etc. The Housing Association then has 30 calendar days to respond but that time limit only starts once they acknowledge your SAR Request. If they fail to respond within that time limit its then off with a complaint to the Information Commissioners Office (ICO).     
    • Hi Sorry for the delay in getting back to you The email excuse and I do say excuse to add to your account and if court decide LL can't recoup costs will be removed is a joke. So I would Ask them: Ask them to provide you with the exact terms within your Tenancy Agreement that allows them to add these Court Fees to your Account before it has been decided in Court by a Judge. Until the above is answered you require these Court Fees to be removed from your Account (Note: I will all be down to your Tenancy Agreement so have a good look through it to see what if any fees they can add to your account in these circumstances)
    • Thank you for your responses. As requested, some more detail. Please forgive, I'm writing this on my phone which always makes for less than perfect grammar. My Dad tries but English not his 1st language, i'm born and bred in England, a qualified accountant and i often help him with his admin. On this occasion I helped my dad put in his renewal driving licence application around 6 weeks before expiry and with it the disclosure of his sleep apnoea. Once the licence expired I told him to get in touch with his GP, because the DVLA were offering only radio silence at that time (excuses of backlogs When I called to chase up). The GP charged £30 for an opinion letter on his ability to drive based on his medical history- at the time I didn't take a copy of the letter, but I am hoping this will be key evidence that we can rely on as to why s88 applies because in the GP opinion they saw no reason he couldn't drive i need to see the letter again as im going only on memory- we forwarded the letter in a chase up / complaint to the DVLA.  In December, everything went quiet RE the sleep apnoea (i presume his GP had given assurance) but the DVLA noticed there had been a 2nd medical issue in the past, when my father suffered a one off mini stroke 3 years prior. That condition had long been resolved via an operation (on his brain of all places, it was a scary time, but he came through unscathed) and he's never had an issue since. We were able to respond to that query very promptly (within the 14 days) and the next communication was the licence being granted 2 months later. DVLA have been very slow in responding every step of the way.  I realise by not disclosing the mini stroke at the time, and again on renewal (had I known I'd have encouraged it) he was potentially committing an offence, however that is not relevant to the current charge being levied, which is that he was unable to rely on s88 because of a current medical issue (not one that had been resolved). I could be wrong, I'm not a legal expert! The letter is a summons I believe because its a speeding offence (59 in a temp roadworks 50 limit on the A1, ironically whist driving up to visit me). We pleaded guilty to the speeding but not guilty to the s87.  DVLA always confirmed to me on the phone that the licence had not been revoked and that he "May" be able to continue to drive. They also confirmed in writing, but the letter explains the DVLA offer no opinion on the matter and that its up to the driver to seek legal advice. I'll take the advice to contact DVLA medical group. I'm going to contact the GP to make sure they received the SAR request for data, and make it clear we need to see a copy of the opinion letter. In terms of whether to continue to fight this, or to continue with the defence, do we have any idea of the potential consequences of either option? Thanks all
    • stopping payments until a DN arrives does not equal automatic sale to a DCA...if you resume payments after the DN.  
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Amazon/UPS/HSBC - Hub Reported Damaged £1749 iphone i never opened- Amazon issued label - sent back - lost by UPS - HSBC refusing Chargeback


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Morning,

I ordered an iphone of amazon, this was a collection from the hub collection. When the phone was dispatched, the tracking had said it was damaged and it would need to be returned to the station. I called amazon as i was confused and it said delivered, they told me i had two options, either i could wait 7 - 10 days for them to pick it up + processing times to get my refund or i could pick it up and return it myself using prepaid label they provided which would be quicker. I opted for the second option, UPS lost the iphone according to tracking number. Amazon refused to help me, so i opened up a chargeback with HSBC. HSBC sided with the merchant saying it had be delivered however the higher team disputes have asked me for more evidence to counter amazons argument. I am wondering if they are breaching any laws etc as i know in EU there is a law for Prepaid labels and how its the merchants responsibility. I can't afford to be out of 1749 and no product. This is a complete joke 

 

Morning,

I ordered an iphone of amazon, this was a collection from the hub collection.

When the phone was dispatched, the tracking had said it was damaged and it would need to be returned to the station. I called amazon as i was confused and it said delivered, they told me i had two options, either i could wait 7 - 10 days for them to pick it up + processing times to get my refund or i could pick it up and return it myself using prepaid label they provided which would be quicker.

I opted for the second option, UPS lost the iphone according to tracking number.

Amazon refused to help me, so i opened up a chargeback with HSBC. HSBC sided with the merchant saying it had be delivered however the higher team disputes have asked me for more evidence to counter amazons argument.

I am wondering if they are breaching any laws etc as i know in EU there is a law for Prepaid labels and how its the merchants responsibility.

I can't afford to be out of 1749 and no product.

This is a complete joke 

Edited by BankFodder
Restructured in order to make it readable
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Firstly, please notice that I have had to restructure your post. A solid block of text without spacing is very difficult for people to follow especially on a small screen.

It's not clear whether you actually received the phone.

Are you telling us that it cost you £1749?

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some reading for you

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@BankFodder Sorry, I am new here. 

I do not have the phone. I picked it up and returned it using the label amazon had provided me. I have an email from amazon stating the tracking number and when you review the tracking number you will see on UPS website it is lost in transit.

Yes this purchase was £1749, Amazon refuse to refund. HSBC had given me a credit but reversed it with Amazon's Evidence.

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Have you seen the evidence provided by Amazon?

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And also, I have just realised that you were told that it was damaged – but did you see that it was damaged?

Is the story that they sent you a phone which they then reported to you was damaged. You immediately returned it and then somehow or other it disappeared. Is this correct?

Was there any sign of damage to the packaging et cetera?

Did you open the box containing the phone?

 

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No i didn't open the phone, It had been marked on the tracking as damaged.

Yes that is the story. Tracking number shows its lost.

The evidence they provided was that I had picked it up from the hub which they had told me to do so in order to return it 

Please see this as this explains it but I need more help in order to win this otherwise im out of 1.7k and a product

amazon.pdf

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Please can you just put up a brief summary of what has happened and make sure you address my questions.

A bullet pointed chronology

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@BankFodder i have done that on the pdf however.

 

- Ordered iphone from amazon

- Amazon dispatch

- day of delivery amazon say its damaged and will be returned

- i get an email saying its undeliverable

- i call amazon 

- they tell me i need to either wait or pick up and return with label they give

- i use the label and return it

- ups lose item / damaged

- amazon close case and ban me after opening dispute up hsbc

 

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53 minutes ago, BankFodder said:

And also, I have just realised that you were told that it was damaged – but did you see that it was damaged?

Is the story that they sent you a phone which they then reported to you was damaged. You immediately returned it and then somehow or other it disappeared. Is this correct?

Was there any sign of damage to the packaging et cetera?

Did you open the box containing the phone?

 

Please will you address the questions I have put above

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@BankFodder I have answered this before. 

No i did not see the damage, I did not open the box as i didn't want to be liable for anything e.g. swapping to the phones etc. I just left it with the seals on and returned it. 

Yes the story is i returned it with UPS label they provided. If you check the PDF it will say damaged and carton discarded.

No damage to the packaging I think

The box for the iphone no, the amazon box with the product yes. 

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I don't think you did address those questions before – but apart from that standby for a reply later on today.

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  • dx100uk changed the title to Amazon/UPS/HSBC - Hub Reported Damaged £1749 iphone i never opened- Amazon issued label - sent back - lost by UPS - HSBC refusing Chargeback

Why is there a deadline tomorrow?

 

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All you can say to your bank at the moment is that you have evidence that it was damaged before delivery and it shouldn't have been delivered.

Tell them that at all times you followed the instructions of Amazon and that you returned it using the same system. It is Amazon who is responsible and you are claiming your chargeback.

Remind the bank that it is you who is the client – not Amazon and that they are obliged take instructions from you and not from Amazon. Tell them that if they will not agree to the chargeback immediately that you are beginning a formal complaint. Do you want a reference number and that you want the matter to go to the ombudsman.

Tell them that in the event of a dispute with Amazon, the dispute is between yourself and Amazon and the bank has no business intervening regardless of any policies or industry standards.

Make sure that you stand your ground. Read our customer services guide closely.

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