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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hours and pay dropped with 16 hours notice


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I have worked for my employer for 4 years, I am salaried and paid monthly.

 

The directors called a meeting with the whole shop floor and told us they were cutting hours from 8 to 4 per day and cutting pay to suit. 90% are on clock and get paid hourly, I get a salary.

 

I cannot seem to find my contract at present but they are telling everyone they are quite within their rights to do what they have done as suggested by the company they use for employment legal services because of lack of work.

 

They also say that even though everyone has now been cut to 4 hours they must make themselves available for the full 8 hours of the day and cannot find extra work for the time they are at home.

 

Surely this cannot be legal ?

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Hi.

 

I don't know if it's legal but I can see why you're unhappy. I take it you're not unionised at work?

 

I'm tagging @Emmzziand hope she'll be able to get here an advise you. Please keep looking for your contract in case its wording is useful.

 

HB

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Illegitimi non carborundum

 

 

 

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here's some information about short time working from ACA. You will see it may be legal; but you need to find your contact with some urgency to check!

 

WWW.ACAS.ORG.UK

If an employer does not have enough work for their employees, these options may help.

 

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Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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I have found my contract and it does says about short time working but does not say anything about the money dropping.

I am salaried on a yearly amount ?

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It says the company reserves the right to lay off employees or to introduce short time working should this be required in a downturn of work or other needs of the business. A more detailed explanation of the procedure is detailed in the employee handbook. 

 

I cannot find my original employee handbook but all staff except myself had an updated one emailed to them last month 

 

 

Edited by mjr001
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Tell HR your copy of the updated staff handbook didn't arrive and ask for it to be resent.

 

You need to know what it says to see what the company is entitled to do.

 

Being on an annual salary doesn't automatically mean your pay can't be reduced for short time working.

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I have a copy of the updated handbook from another member of staff. I will copy and paste the paragraph in a short while

 

Layoff/short time working
If a situation arises where there is a reduction of work, or there is any other occurrence that affects the normal running of the business, the Company has a right to either layoff without pay other than Statutory Guarantee Payor implement shorter working hours and reduce pay in proportion with the reduction in working hours. This procedure is in line with your terms and conditions of employment.


The Company also reserves the right to select the employees best suited to carry out whatever work is available.


Employees will be offered alternative work wherever possible.


Employees who are laid off must still be available for work as and when necessary since continuity of service is not affected by any period of layoff.


The Company will pay Statutory Guarantee Pay in accordance with the current government regulations.


Any employee who is laid off for longer than the Statutory Guarantee Pay period will be given a letter to take to the relevant government agency. Employees should then be able to sign on as temporarily unemployed, even though they will still be employed by the Company.
,

 

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Just as a thought. Now they have changed the hours to short working, if they decide to change and make people redundant would they have to pay redundancy at full pay or half pay ?

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Does your contract or employee handbook say anything about how redundancy pay will be calculated?

 

If it says nothing then then I think you would only get statutory redundancy pay. Hopefully @Emmzzi can confirm this but I believe that your weekly pay for statutory redundancy purposes is the average you earned each week in the 12 weeks before you get your redundancy notice.  So yes your redundancy would be based, wholly or partly, on your short time working pay.

 

However companies can pay redundancy at higher rates if that is in your contract.  So important to check what your contract or employee handbook says.

 

There's a government website that let's you calculate what your statutory redundancy pay would be. You can test out various scenarios to see what you would get.  

WWW.GOV.UK

Calculate how much statutory redundancy you can get based on age, weekly pay and number of years in the job

 

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I've only seen it paid out at normal rates but I cannot find anything that says legally they need to do anything but short time hours, per Ethel's calculation above. 

 

Depending on your salary that may be more or less than statutory maximum.

 

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Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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