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    • "We suffer more in imagination than in reality" - really pleased this all happened. Settled by TO, full amount save as to costs and without interest claimed. I consider this a success but feel free to move this thread to wherever it's appropriate. I say it's a success because when I started this journey I was in a position of looking to pay interest on all these accounts, allowing them to default stopped that and so even though I am paying the full amount, it is without a doubt reduced from my position 3 years ago and I feel knowing this outcome was possible, happy to gotten this far, defended myself in person and left with a loan with terms I could only dream of, written into law as interest free! I will make better decisions in the future on other accounts, knowing key stages of this whole process. We had the opportunity to speak in court, Judge (feels like just before a ruling) was clear in such that he 'had all the relevant paperwork to make a judgement'. He wasn't pleased I hadn't settled before Court.. but then stated due to WS and verbal arguments on why I haven't settled, from my WS conclusion as follows: "11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. "  He offered to stand down the case to give us chance to settle and that that was for my benefit specifically - their Sols didn't want to, he asked me whether I wanted to proceed to judgement or be given the opportunity to settle. Naturally, I snapped his hand off and we entered negotiations (took about 45 minutes). He added I should get legal advice for matters such as these. They were unwilling to agree to a TO unless it was full amount claimed, plus costs, plus interest. Which I rejected as I felt that was unfair in light of the circumstances and the judges comments, I then countered with full amount minus all costs and interest over 84 months. They accepted that. I believe the Judge wouldn't have been happy if they didn't accept a payment plan for the full amount, at this late stage. The judge was very impressed by my articulate defence and WS (Thanks CAG!) he respected that I was wiling to engage with the process but commented only I  can know whether this debt is mine, but stated that Civil cases were based on balance of probabilities, not without shadow of a doubt, and all he needs to determine is whether the account existed. Verbal arguments aside; he has enough evidence in paperwork for that. He clarified that a copy of a DN and NOA is sufficient proof based on balance of probabilities that they were served. I still disagree, but hey, I'm just me.. It's definitely not strict proof as basically I have to prove the negative (I didn't receive them/they were not served), which is impossible. Overall, a great result I think! BT  
    • Seeking further advice now. The 33 days in which the defendant has to submit a defence expires at 16:00 tomorrow. The defendant has submitted an acknowledgement of service but looking to get the claim awarded by default in failure to submit the defence. This is MoneyClaim Online and can see an option to request a default judgement but believe that is for failure to acknowledge the claim within 14 days??  So being MoneyClaim Online, how do I request the claim be awarded in my favour?
    • Have to agree with the above Health and safety legislation is specific in that the service provider in so far as is reasonably practicable, the health, safety and welfare at work of all his employees and those not in the employ of the business. You claim is like saying you slipped in the swimming pool area while taking a dip. As rightly stated by by the leisure centre, a sports hall has dedicated equipment and you yourself personally have a legal obligation in mitigating danger or injury to yourself by taking account of your immediate surroundings. Where your claim will fail is if it is reasonable and proportionate to impose liability of the Leisure Centre? The answer has to be no.
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unixguy v. Yorkshire Bank ***SETTLED***


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20/04/06

 

Paid of all debts with YB and closed my Yorkshire Bank account and credit card because I was quite angry that they have charged me a hefty ovedraft fine for being overdrawn a few pounds for a day.

 

23/04/06.

 

Found out about OFT take on unfair bank charges.

 

I have all my statements hence there were no need for requesting data about the charges.

 

Calculated all overdraft fines taken by Yorkshire Bank during last four years. In 2002 they used to charge me 25£ plus 5£ a day while overdrawn later it was changed to 20£ plus 6£ daily and recently it was again changed to 20£ plus 8£ daily. It turned out that during 5 years I had the account with them they have charged me about 400£ in unfair overdraft fees.

 

24/04/06

 

Sent a letter (template from bankcharges.info) with list of all unfair charges and request for refund in full within 7 days or else...

 

27/04/06

 

Received a letter from a Customer Relations Manager saying basically: I've got your letter, we will investigate and let you know in due course, here is our Complaint Handling Procedure. Feel free to compain to Financial Ombudsman Service.

 

----

At this point I will wait untill the deadline in my original letter (1/05/06) and if the matter is still not settled I will send them the LBA from the library giving further 14 days to comply.

 

I am just not quite sure if this is the best course of action. Maybe since I have received a (non)response I should send them LBA right away? Any suggestions and help is appreciated. Thanks.

 

P.S. I have a similar case with HSBC, though there less than 200£ in unfair changes and I have my main accounts with them. Still I have sent them a similar letter requesting refund. No response from them yet.

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For the sake of a few days you are best advised to wait until the deadline.

 

Good luck, keep us posted on events!

..

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Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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28/04/06

 

Got a letter from YB saying something along the lines: we found that when the charges have been levied your account was in ofedraft over agreed limit, we gave you terms and conditions, it is your responsibility to ensure that there are enough funds are in the account to avoid ovedraft charges.

 

I am actually quite impressed how quickly they have responded. It is time to send LBA I guess. There is no point to wait for the original deadline now that I have a negative response, right?

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You can view it that way, without harm. Some of the more legally clued up community have suggested that waiting until the deadline expires 'might' give you more brownie points should it ever come before a judge.

 

But there is nothing on the boards which makes me believe you are wrong to proceed when they have expressly denied your claim in full.

 

John

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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  • 2 weeks later...

Hello, Here is a short update on status of unixguy vs Yorkshire Bank Plc case. 28/04/06 LBA sent. 05/05/06 LBA received by YB (registered mail) 13/05/06 I have received another letter from YB saying that they have investigated the matter and that they already expained to me that their terms and conditions make it OK to charge me those charges, they do not consider the charges unreasonable, they are dissapointed that I am still not satisfied and that I may now refer the complaint to the Financial Ombudsman. I plan to file the claim for 381£ plus interest and reasonable expences on 19th of May 2006, giving them 14 days from the moment they have received the LBA.

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I wouldn't bother waiting until the 19th as they have already replied and made it quite clear they don't intend to pay, so you may just as well go for it now.

 

Fingers crossed

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I think I will wait untill the deadline even though YB has indicated that they are not prepared to settle. Plus or minus a few days will not change much. Besides, I do enjoy that 8% interest while I wait.

 

BTW. Today I received an offer of settlement in full with no strings attached from HSBC. They of course do not admit any liability and state that it is purely to avoid legal and management cost of defending this case. Which, they say, they of course would win in court. ;-)

 

I actually was considering to not continue with HSBC claim for now, because the amount is rather small and I am generally happy with HSBC. But since they have decided to settle and this is good for both parties. They will make much more than this small amount from my custom in years to come anyway.

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Hi

 

I notice you don't have a thread running for the HSBC case - would you mind starting one, even if it is just to confirm settlement in full?

 

Also, fill in the questionnaire if you would, it all helps to show other users that it does work!

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Hi

 

I notice you don't have a thread running for the HSBC case - would you mind starting one, even if it is just to confirm settlement in full?

 

Also, fill in the questionnaire if you would, it all helps to show other users that it does work!

Sure. As soon as I receive money from HSBC I'll post short report in HSBC thread and will do the questionaire as well.
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  • 1 month later...

A quick status update.

 

 

Since I received final NO from YB I have been quite occupied with other matters and so far have not filed the claim. Today I finaly created an account with moneyclaim.gov.uk and started filling the forms. Well..., there is no rush. I am content with 8% interest which I will collect eventually.

 

 

It turned out that the website only accepts addresses in England and Wales but not Scottish addresses. Customers relations of YB is located in Glasgow and therefore it was not accepted. To get around it I used address of branch where my account was opened (Bradford).

 

 

Once I got to calculating interest I found out that I have missed a few charges when I sent them the first letter. To put things right I have very carefully checked all the statements again and revised list of charges. It grew up from 381 to 434 pounds. By the way, the 8% interest will be about 110 pounds.

 

 

Now I am printing a letter with revised charges list based on LBA template. It will inform YB about revised list of disputed charges and will give them another 14 days or else... I am going to hand deliver this letter to a local branch ASAP.

 

Do you think it is a reasonable way to handle it?

 

How to hand deliver a letter? I understand I just go to a branch and give it to a receptionist. Is it right? Should I take a receipt for a letter or something like that?

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You do not need to do this.

 

Just start your court claim with accurate figures - you'll be fine. They don't need any more time, honest!

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Good luck :D

..

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Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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  • 1 month later...

26/07/06 got a letter with allocation questionary and copy of defense. Here are some relevant parts of it:

 

7. It is denied that the Charges or any of them were a disproportionate penalty and unenforceable as alledged in the Particulars Claim. The Charges were a genuine pre-estimate of damage resulting from Customers' failure to keep within the agreed ovedraft limit on the account.

 

8. It is further denied that the Charges were levied pursuant to a contract term requiring the Customers to idemnify the Bank within the meaning of section 4 of the Unfair Contract Terms Act 1977. In the premises section 4 of that Act has no application in these proceedings.

 

9. It is further denied that by virtue of section 15 of the Supply of Goods and Servbices Act 1982 the amount of the Charges falls to be determined by reference to what is reasonable.

 

10. It is firther denied that the terms and conditions requiring the Claimant to pay the Charges were unfair terms within the meaning of the Unfair Terms in Consumer Contract Regulations 1999 S.I. 1999 No 2083. Without prejudice to the generality of foregoing:

 

(1) the terms and conditions were fair having regard to the following matters:

(a) the cost to the Bank of maintaining administrative systems relating to unauthorised overdrafts, unpaid cheques and direct debits and abuse of cheque and debit cards for the purpose of keeping the level of overdrafting under review and controlled as far as possible;

(b) the increased risk of loss to the Bank arising from such unauthorised transactions and the associated cost of enforcement and recovery systems;

© the need to operate standard procedures and to set standard charges in order to avoid the substantial costs of individual assesment in relation to each particular case;

 

(2) the terms and conditions complied with all relevant requirements of the Banking Code as the Banking Code was in force from time to time.

 

Could legal mings out here please have a look at it and explain what the references to Supply of Goods and Services Act and Unfair Contract Terms act mean.

 

It is my understanding that I have to convince a judge that p.7 in the defence is false. How do I do that? What evidence shall I provide? What shall I do after I send the allocation questionary?

 

 

Thank You.

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  • 3 weeks later...

I have received a copy of QA from YB today. They entered two witnesses and one month to attempt settlement out of the court. Apparently still trying to stall the process as long as possible.

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2 witnesses?

 

Guesses anyone? I'm going for Sodom and Gomorrah.....

 

I'm sure you've returned your own AQ, so now sit tight and wait for the court to set a date for the hearing, and then for YB to let you know when they will settle.

 

They've already had a month to settle, how slow are they?

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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There seems to be a common theme here with interest not offered to Turt either. It seems a shame to come so far and let them get away with keeping your money interest free all this time, but you must do what is right for you.

 

Congratulations and please complete the survey and if you feel this site has helped a donation would be much appreciated.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 12 years later...

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

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