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vodaphone default on credit file


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I have a default showing on my Equifax credit file for £37.00 but have never owed Vodafone any outstanding balance and have not had a contract with them for many years. Equifax say it's "settled" but I want the "Default" removed as it's affecting my score. Vodafone are unable to trace an account. Also my date of bith on the report is a year out of date. 

 

How can i get this done please? 

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start off by sending a subject access request to Vodafone

 

Do it straight away. You'll need to provide some kind of evidence of your identity and your address.

 

They may have some request form on their website. Have a look but it is important that you do this as a first step

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