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    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] ..............  
    • Which Court have you received the claim from ? Civil National Business Centre, Northampton MCOL Northampton N1 ? Manual Claim CCMCC (Salford) ? New beta WWW.MONEYCLAIMS.SERVICE.GOV.UK ? If possible please scan redact and upload a full page copy of page 1 of the claim form. (not the response page or AOS) Name of the Claimant ? CA Auto Finance UK Limited How many defendant's  joint or self ? One (self) Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. 02 May 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  Unpaid car loan By an agreement in writing dated 26 November 2015 and made between the Claimant and the Defendant, the Claimant loaned the Defendant a sum of money. The agreement was Regulated. The Defendant failed to make payment of the sums due and the Agreement was terminated by the Claimant. On the 7 February 2019 the balance due from the Defendant was £8,196,38. The Defendant has paid £0.00.                                                             THE CLAIMANT THEREFORE CLAIMS  1. £8,196,38 2. Contractual interest to the date hereof £0.00 3. Further interest at 10.70 per annum (£0.00) per day until judgement or sooner payment. 4. Costs to be assessed. CLAIMANTS CLAIM £8,196.38                                                                                                                                            OUR REF HXC/M0052854                                                                                                                                                DIRECT LINE 01293 596922                      What is the total value of the claim? £8751.38 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Did you inform the claimant of your change of address? n/a Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? No When did you enter into the original agreement before or after April 2007 ? After Do you recall how you entered into the agreement...On line /In branch/By post ? In Branch Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Creditor was FCA Automotive Services UK Limited Were you aware the account had been assigned – did you receive a Notice of Assignment? No and No Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? No Why did you cease payments? Unaffordable What was the date of your last payment? Feb 28 2018 Was there a dispute with the original creditor that remains unresolved? Yes (irresponsible lending and they did not supply all documents when CCA sent. The Terms and Conditions they sent as part of the request were different to the original Ts and Cs. Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   PRIVATE.pdf
    • Thank you. You contacted directly with the parcel broker so your best option is to proceed directly against them for breach of contract. I hope you have read enough to understand that you will not be able to rely on the Consumer Rights Act 2015. Do you understand why? Have Parcel to Go giving you a reason for declining reimbursement? Do you have anything in writing from your customer which shows that they did not refuse delivery and which identifies the actual circumstances of the situation?
    • Which Court have you received the claim from? CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant? LOWELL PORTFOLIO LTD How many defendant's joint or self? SELF Date of issue – 03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  1.THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). 2.THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. 3.THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. 4. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUM BE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? YES  Did you inform the claimant of your change of address? NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE  Do you recall how you entered into the agreement...On line /In branch/By post? I DONT RECALL Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? NO  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DEBT PURCHASER.  Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor? NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  i was under medical care which caused me not to work. around that time lowell had wanted me to increase my payments as it would take too long to clear the debt . i had been paying them what i was paying the bank. i explained my then health & financial position and that i was unable to do so. they put a hold on my account for a few months so i cancelled my direct debit. i made a full and final offer which was rejected. when they wanted payments to resume i explained i was in a worse financial position, still undertaking treatment and now unemployed so could not start payments as they wanted. after sending my financial spreadsheet they kept sending letters asking what i was going to do. i couldn’t see a way forward i felt stressed and under pressure so wrote that i would not be corresponding with them anymore. What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
    • Perhaps you would care to read this and reflect on your continuing comparison of Israel to Nazi Germany Jugg    ALEX BRUMMER: How grotesque of pro-Palestine protesters to besmirch Auschwitz, the place where my grandparents died WWW.DAILYMAIL.CO.UK As the son of a refugee from the horrors of the Holocaust, I can feel nothing but contempt for the ignorance, gross... My elderly aunt Sussie and cousin Sheindy had been teenagers at Auschwitz and Belsen but survived and are alive to this day. What they will make of the protesters who waved flags, heckled and chanted as Israelis took part in the March Of The Living – the annual walk from Auschwitz to Birkenau – I cannot imagine. The images now circulating of the protesters are indescribably disturbing. They can only bring back memories of those final moments Sheindy shared with my grandparents when my grandmother Fanya squeezed her hand and told her to lie about her age to avoid the gas chambers. Claiming she was older, and could work, meant that Sheindy lived, not died. The outrage perpetrated by Hamas on October 7 has brought back the most terrifying memories for these two women – memories of pillage, mutilation and starvation. The Holocaust, or Shoah to use the Hebrew word, was the deliberate, industrial-scale killing of Jews.  It is bad enough that pro-Palestinian and pro-Hamas sympathisers have chosen to steal the language of the Holocaust.  Any comparison between Israel's retaliation and the monstrous genocide of the 1940s is odious and anti-Semitic
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faulty bosch washer dryer - again!


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hello.

 

Bought an expensive washer dryer in feb 2020. 1 year later lock mechanism failed and was replaced under warranty, nearly 2 weeks later at great inconvenience to my family of 4. Using the local laundrette. Has just failed again recently. Complained to retailer, and manufacturer, i will include threads below. As i was not prepared to wait nearly another 2 weeks, i cancelled the bosch engineer and called a local company that came out next day and repaired it for approx £81. The problem was, the belt had come off, the pulley was loose. So the belt was refitted and the pulley tightened.

 

Ok £81 isn't a lot of money but i specifically bought an expensive machine so as to try an avoid these problems. And its money i shouldn't have to pay. I have emailed the CEO of bosch appliances and the reply is shown below. Can you just advise me wether you think i am being petty, or is this machine not fit for purpose?

 

thanks 

 

(REPLY FROM BOSCH CEO)

 

 

From: MKS-DirectorsOffice (GB/SM-CSL) <[email protected]>
Sent: 06 March 2023 16:18
To: .com <.com>
Subject: Bosch washer dryer matter ref: 55343442/4103348416 
 

Dear Mr 

 

I write to you today in response to the difficulties you have experienced with your Bosch washer dryer.

 

Please allow me to introduce myself. My name is Leah Morris and I am Executive Assistant to Brendan Bulfin, the Head of Customer Services for the UK and Ireland. Our CEO, Mr Gunjan Srivastava, has sent me a copy of your email dated 6th March and has asked me to contact you on his behalf.  

  

I was sorry to learn of the problems you have experienced and can understand your dissatisfaction. Please accept my apologies for any inconvenience or disappointment that has been caused so far.

 

Having looked into your case, I see that you purchased your washer dryer in 2020; however, in March of last year (2022), you contacted us and reported the door on the appliance was not working as it should. An engineer attended the washer dryer and completed a repair on the door lock under the warranty that the machine held.

 

Whilst I understand your feelings about not wanting to pay for an engineer's visit, once an appliance falls outside of the standard two-year repair warranty period, customers are aware that repair costs will not be covered by the manufacturer. However, to assist your situation and as a gesture of goodwill, I would like to offer to provide the parts needed to complete the repair free of charge to you, but the standard call-out fee of £106.00 will remain chargeable.

 

If you would like an engineer to call on the basis outlined above, please let me know, and I will ask our Contact Centre to get in touch with you to arrange a mutually convenient appointment.

 

Once again, I am sorry that this situation has arisen and for any disappointment you may feel. I look forward to hearing from you again in due course.

 

Sincerely yours

Leah Morris
Customer Liaison Executive GB/SM-CSL

BSH Home Appliances Limited, Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT, England 
[www.bsh-group.com]www.bsh-group.com


BSH Home Appliances Limited, Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT; Registered Office: Milton Keynes; Registration Number: 01844007 (England and Wales); VAT Reg No GB108311845; WEEE-Reg.-No. CH0057TS

This message is for the sole use of the intended recipient(s) and may contain trade secrets or other confidential and privileged information. Any unauthorized use, copy, disclosure or distribution is prohibited. If you are not the intended recipient, please inform us immediately by reply email and delete this message, including any attachment or copies thereof, from your system. 

 

 

(MESSAGES BETWEEN APPLIANCE WORLD AND ME)

 

 
 

From: [email protected] <[email protected]>
Sent: 06 March 2023 08:18
To: 
Subject: RE: ord428652
 

 

 

Morning         sorry to hear the machine has another fault   but there is nothing we can do you would need to speak to bosch unless you have taken bosch  extended warranty then you are out of guarantee with them as you have ran out of guarantee    again very sorry about this 

 

Kind regards 

 

 

 

 

Perry Stanley
Sales Team | Appliance World

 

T: 0161 710 2308 
E: [email protected]

 

2 Station Road
Urmston Manchester M41 9JN

 

www.applianceworldonline.com

 

    

 

 

       



Appliance World (North West) Limited
Ground Floor, 4 Broadgate, Broadgate Business Park,
Chadderton, Oldham. OL9 9XA

 

Registered in England & Wales


Company reg no. 4911776
VAT reg no. 148970331

 

From: 
Sent: Sunday, March 5, 2023 10:35 AM
To: [email protected]
Subject: Re: ord428652

 

Hello Perry

 

With regard to this machine, it has packed up again. I have a family of 4 and a machine full of wet washing. The last time this happened i had to use the laundry for 2 weeks whilst awaiting the engineer visit. And now its happened again, its out of warranty, not only do I have to wait 2 weeks for the engineer, I will have to pay for the laundry and drive back and forth.

 

I have paid you a lot of money for this machine and put trust in you and your company. I'm absolutely disappointed.

 

 

 

Sent from Outlook for Android


From: [email protected] <[email protected]>
Sent: Friday, June 11, 2021 8:11:16 AM
To: 

 

 

 

Morning m  if you registered the machine when you bought it   bosch give 2 years guarantee so you should be ok show the engineer your receipt when he calls out to you 

 

Kind regards 

 

 

 

 

Perry Stanley
Sales Team | Appliance World

 

T: 0161 710 2308 
E: [email protected]

 

2 Station Road
Urmston Manchester M41 9JN

 

www.applianceworldonline.com

 

    

 

 

       



Appliance World (North West) Limited
Ground Floor, 4 Broadgate, Broadgate Business Park,
Chadderton, Oldham. OL9 9XA

Registered in England & Wales


Company reg no. 4911776
VAT reg no. 148970331

 

From:  
Sent: 10 June 2021 09:36
To: [email protected]
Subject: Re: ord428652

 

Perry

I'm not very happy mate. The washing machine is playing up already and I have an engineer at my house fixing it now. Its over a year so I guess I will be paying for the repair. Its ridiculous. Please let me know how you can help.

Thank you

 

Get Outlook for Android

 

 

Can you let me know how to proceed please? thanks

 

 

 

 

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I hope you won't mind me pointing out now that it would be much easier for us if you'd simply give a summary rather than make us wade through correspondence.

You haven't actually said so but I gather from the email addresses that you bought this washing machine from a company called Appliance World Online. Is that correct?

Would you mind just going through the chain of events in a short bullet point summary please.

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  • 2 weeks later...

hello bank fodder and thank you for your reply.

 

  • washer dryer ordered 10th feb 2020
  • door mechanism failed 1 year later, nearly 2 weeks out of action whilst waiting for engineer (under warranty) at extreme inconvenience 
  • machine failed again, complained to retailer, was told that if warranty has expired there is nothing they can do. booked bosch engineer but could not wait nearly a fortnight, having 2 children, so paid for local company next day visit.
  • Had complained directly to CEO of bosch home, secretary replied saying as a goodwill gesture they can offer the parts necessary to complete the repair, but the engineer visit must be paid for as out of warranty.
  • Engineer reports that pulley had become loose and and belt had actually come off the machine! replaced and tightened.
  • Total cost £81.54

Please do let me know what i can do as i think this is absolutely ridiculous. Who's to say it won't fail again!!

 

 

 

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And did the manufacturer supply you with the parts?

What was the value of the parts

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Thanks. Any ideas to why the pulley might have come loose?

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Okay.

You had about three years relatively uninterrupted use of this machine. The latest problem with the pulley is new. It is not a recurring fault. Paragraph of course we all hope that it doesn't happen again and I expect that it is extremely rare.

If you sued them in the County Court then I expect that you would win although if they really argued it hard, I would expect that there would be an apportionment of damages based on the fact that you have had the use of the washing machine for three years which might be something like 30% of its expected life.

If that's the case, then if you sued for £81 .54 then I can envisage that you would be awarded two thirds of what you are claiming and there might be a slight reduction in the amount of costs awarded to you – although probably not.

That's the theory.

In practice, they would not expect you to sue but if you did then I can imagine that they would put their hands up to the whole lot because they wouldn't have lawyers on their side who are thinking about proportionate damages.

On the other hand, if it went to mediation – as it probably would – then there would be arguments about how much to pay you and it would certainly be reasonable for you to give way to the extent of giving up 1/3 of your claim.

I think you now have to make a decision. If you decide to go ahead then you should send them a letter of claim – but don't bluff. Don't expect them to roll over simply because you make a 14 day threat. You will have to issue the claim.

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