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    • Unsettling the applecart?,  I'm going to be direct here, I know how this works , I've been in far worse situation than your relative, and I can assure you , now that there i likely a default in her name, it makes absolutely ZERO difference if she pays or not. Denzel Washington in the Equalizer , 'My only regret is that I can't kill you twice'... It's the same with a default, they can only do it once and it stays on your credit file for 6 years if she pays or not, and as it stands right now she's flushing £180 of her hard earned money down the toilet  so that the chaps at Lowell can afford a Christmas party. As for the SAR this is everybody's legal right, originally under the Data Protection act 1998 and now under GDPR, it's her right to find out everything that the original Creditor has on her file, and by not doing it the only person she is doing a massive disservice to is her self. As the father of 2 young adults myself, they need to learn at some point.. right?
    • Thank you for your pointers - much appreciated. dx100uk - Apologies, my request wasn't for super urgent advice and I have limited online access due to my long working hours and caring obligations - the delay in my response doesn't arise in any way from disrespect or ingratitude. I will speak to her at the weekend and see if she will open up a bit more about this, and allow me to submit the subject access request you advise - the original creditor is 118 118 loans and from the letter I saw (which prompted the conversation and the information) the debt collection agency had bought the debt from 118 and were threatening enforcement which is when she has made a payment arrangement with them for an amount of £180 per month. It looks as if she queried matters at the time (so I wonder if I might with the FIO request get access to their investigation file?) - the letter they wrote said "The information that you provided has been carefully considered and reviewed. After all relevant enquiries were made it has been confirmed that there is not enough evidence present to conclusively prove that this application was fraudulent.  However, we have removed the interest as a gesture of goodwill. As a result of the findings, you will be held liable for the capital amount on the loan on the basis of the information found during the investigation and you will be pursued for repayment of the loan agreement executed on 2.11.2022 in accordance with Consumer Credit Act 1974"  The amount at that time was over £3600 in arrears, as no payments had been made on it since inception and I think she only found out about it when a default notice came in paper form. I'm a little reluctant to advise her to just stop paying, and would like to be able to form a view in relation to her position and options before unsetting the applecart - do you think this is reasonable? She is young and inexperienced with these things and getting into this situation has brought about a lot of shame regarding inability to sort things out/stand up for herself, which is one of the reasons I have only found out about this considerably later Thank you once again for your advice - it is very much appreciated.    
    • That's fine - I'm quite happy to attend court if necessary. The question was phrased in such a way that had I declined the 'consideration on the papers' option, I would have had to explain why I didn't think such consideration was appropriate, and since P2G appear to be relying on a single (arguably flawed) issue, I thought it might result in a speedier determination.
    • it was ordered in the retailers store  but your theory isnt relevant anyway, even if it fitted the case... the furniture is unfit for purpose within 30 days so consumer rights act overwrites any need to use 14 days contract law you refer too. dx  
    • Summary of the day from the Times. I wasn't watching for a couple of interesting bits like catching herself out with her own email. Post Office inquiry: Paula Vennells caught out by her own email — watch live ARCHIVE.PH archived 23 May 2024 11:57:02 UTC  
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Evri Missing Parcel ***Settled Mediation***


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Hi all

 

I am another one that has been caught up in this monstrous company. 

 

Quick outline. i sent a parcel through Evri I declared what was in the parcel and the value but did not take the extra insurance out.

 

Parcel arrived at destination was marked 09.29am as with your courier and then at 09.29 We are sorry we are unable to deliver your parcel today. We are working to get it on it's way.....

 

After lots of trying to get help I emailed the CEO and was told the items in the parcel have been lost. 

 

Several emails later this is where I am at. I now plan to take them to the small courts. I have read several posts and have found them extremely helpful. i would be grateful if someone could read over my LBA

 

 

 

 

May 5th 2022

 

Dear Evri/EVRi Parcelnet Limited,

Re: item lost in network – Olpro Awning
Reference:
??????????????
Parcel ID: ??????????????

 

I posted my item Olpro Awning on 19.04.2022 using your next day delivery. My item has not been delivered and subsequently has been found as being lost in your Evri/EVRi network.

 

 A Claim form for the sum of £201.69 the price I paid for the awning plus a further £11.87 for postage has been filled in on 03.05.2022. Total amount of compensation £213.56

.

On 04.05.2022  I received a response from your company - stating that you are only happy to pay me £20.00 compensation and £11.47 postage.

 

I rejected your offer on the 04/05/2022

 

On the 05/05/2022 you offered to pay me £20.00 compensation, £11.87 postage and a further £25.00 as a goodwill gesture.

 

On the 05/05/2022 I once again rejected your offer

 

 

It is your responsibility to deliver my parcel as per contract agreement between myself - the sender, and your (Evri/EVRi Parcelnet Limited) delivery company. 

 

Your insurance requirement against your company's negligence and failure to delivery my item - is an unfair term and is unenforceable.

 

I am once again requesting a full refund of the item price of £201.69 + £11.87 delivery fee (total: £213.56).

 

If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to issue proceedings against you in the county court without further notice.

 

 

Please let me know if this is okay to send? 

 

 

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Hi again I have slightly changed my letter. This is what I intend to send. Would be grateful for any feedback.

 

Ms *******

********  

*******

******

 

09/05/2022 

 

Dear Evri Parcelnet Limited, 

Re: Item missing/stolen in network – Olpro Awning 

Reference: **********

Parcel ID: ***********

 

I posted my item Olpro Awning on 19.04.2022 using your next day delivery to a UK address. My item has not been delivered and subsequently has been found as being missing/stolen in your Evri network. 

 

A Claim Form for the sum of £201.69 the price I paid for the awning plus a further £11.87 for postage has been filled in on 03.05.2022 after you advised me that the package was damaged and the contents missing. Total amount of compensation £213.56. 

 

On the 05/05/2022 you offered to pay me £20.00 compensation, £11.87 postage and a further £25.00 as a goodwill gesture. I rejected your offer on the 05/05/2022.

 

It is your responsibility to deliver my parcel as per contract agreement between myself - the sender, and your (Evri Parcelnet Limited) delivery company. 

 

Your insurance requirement against your company's negligence and failure to delivery my item - is an unfair term and is unenforceable. 

 

I am once again requesting a full refund of the item price of £201.69 + £11.87 delivery fee (Total: £213.56).  

 

If I do not receive a satisfactory response from you within 14 days, I intend to issue proceedings against you in the county court without further notice. I will also be asking for any court fees. and any further costs incurred to myself. 

 

Yours Faithfully  

********* 

 
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  • 3 weeks later...

My money claim is due to be submitted in a couple of days.

 

I have been reading up on what to expect and how to fill in the money claim online. If anyone can have a look at what I am thinking of sending that would be helpful.

 

The defendant is a parcel delivery company Evri Parcelnet Limited.
Parcel reference no:.....

 

On 19/04/2022 the defendant agreed to deliver the next day the claimant's parcel containing a campervan awning, value £201.69, to an address in the UK. The delivery fee of £11.87 was paid by the claimant.

 

The defendant failed to deliver the parcel and have reported it as parcel damaged and contents missing on 03/05/2022.

 

The defendants have refused to reimburse me for the awning on the basis that I did not purchase their additional insurance cover.

 

The defendant' s requirement that the customer should protect themselves against the negligence or criminality of their employees is unfair within the meaning of the Consumer Rights Act 2015 and therefore unenforceable.

 

 My claim is for £213.56 plus interest per section 69 County Courts act 1984+ court fees

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  • 1 month later...

Mediation booked for Wednesday 13th July

 

incorrect defendant name on defence form ... Evri stated 

 

2.4. 3. On or around 19 April 2022, the Claimant entered into an agreement with the Defendant for the use of its myHermes delivery service. The agreement was governed by the Defendant’s standard Terms and Conditions (the “Contract”)

 

Does this matter?

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No. Think they've tried this before, that's why they changed name 

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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So today I had the mediation. Here is a quick run down of what happened. Total claim £246.87

 

Mediator called at 9.05am introduced herself asked if I was willing to be flexible with the process to which I told her yes I would be by not taking this to court and not asking for the daily interest to be paid.

 

Mediator asked for a brief description to what happened to which I told her booked and paid for a parcel to be delivered the following day, dropped parcel off at parcel shop it was collected and in transit 2 days later parcel tracking not updated, Contacted CEO and was offered £20 compensation plus postage.

 

The mediator put me on hold while she spoke to Evri when she returned she told me Evri were willing to offer me £184.37 as I had not taken the extra insurance they offer they believed that was a fair offer to which I refused on the basis that the extra insurance is not enforceable.

 

Again I was put on hold while mediator spoke with Evri when she returned offer was £204.37 again I refused stating that I did not expect a delivery company to damage or steal my parcel it was wrongful interference of my goods. 

 

Mediator once again put me on hold for a few minutes later she returned saying Evri are now offering £229.37 she told me they are offering the full value of the item plus postage and half the court fee. I accepted at this price as I see it as win for me.

 

In all the mediation took 42 minutes.

 

I would like to say a big thank you to everyone on this forum as if it wasn't for you I would not of pursued this as I wouldn't of known where to start.

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Glad CAG helped and everything was here for you to read and follow.

 

Well done on your win 

 

Please don't forget to donate if you can 

 

The advice we offer is free 

We are volunteers and don't get paid 

But our hosting etc costs us .

 

Thank you 

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • AndyOrch changed the title to Evri Missing Parcel ***Settled Mediation***
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