credit of over £100 owed from Zog energy but moved to EDF by Ofgem **RESOLVED**

[jimbocw]

I am getting nowhere with EDF with regards to refund of credit. I have had a final bill from Zog and been an active new customer from the 4th of December. EDF response is when credit is returned I may apply for the refund but will not give any idea as to when this will happen.

[Gilbert Osullivan]

To be fair to EDF this is out of their hands somewhat.

 

Zog only appointed administrators on the 9th December and it is they who will transfer the balance. 

 

Your money is protected no matter.

[jimbocw]

Not 100%

but I raised this with edf customer service and was told to allow 40 days for a resolution before I could speak to Ofgem.

 

I am still no nearer getting credit returned despite EDF stating today 28th February, only to tell me that date is now 28th March.

 

I don't believe they ever intend to return the credit and are using it as a source of revenue i.e interest earned from customers credit.

 

I believe they stall until the credit is then eaten up by the customers next bill which is completely against Ofgem guidance/ regulations.

Edited February 28, 2022 by dx100uk
spacing

[jimbocw]

 

Surprisingly, I got mine around that time also.