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credit of over £100 owed from Zog energy but moved to EDF by Ofgem **RESOLVED**


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I am getting nowhere with EDF with regards to refund of credit. I have had a final bill from Zog and been an active new customer from the 4th of December. EDF response is when credit is returned I may apply for the refund but will not give any idea as to when this will happen.

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  • 5 weeks later...

Not 100%

but I raised this with edf customer service and was told to allow 40 days for a resolution before I could speak to Ofgem.

 

I am still no nearer getting credit returned despite EDF stating today 28th February, only to tell me that date is now 28th March.

 

I don't believe they ever intend to return the credit and are using it as a source of revenue i.e interest earned from customers credit.

 

I believe they stall until the credit is then eaten up by the customers next bill which is completely against Ofgem guidance/ regulations.

Edited by dx100uk
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  • 4 weeks later...
  • dx100uk changed the title to credit of over £100 owed from Zog energy but moved to EDF by Ofgem **RESOLVED**

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