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    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Can a PPC (claimant) refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
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Vulcan Motor Company, Norwich - Problems with a 2nd hand car sale


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I found a car on auto trader that I liked the look of. It was being sold by a car dealer in Norwich, some 60 odd miles from where I live.

 

I rang him and asked if I could go and see it and test drive it, and would I be able to take it away the same day as I lived so far and would be going up by train.

He told me it had failed it's previous mot which was done in 2020 and hadn't been re MOT'd yet but if I was committed to buying it he wanted £250 deposit to put it through the mot and get any work done on it and not let anyone else buy it in the mean time. I'd been looking for a car for ages and quite liked the look of this particular car which have been hard to find so I agreed.

 

It failed it's mot and there were quite a few bits that needed doing. New tyre, new wipers, repositioning of headlamp, new roll bar joints. A week went by and I booked my train ticket for the weekend. I emailed him to tell him I would be up at the weekend  and he told me I shouldn't have booked it. There were parts still waiting to come in.

 

The following week I rang for an update and was told one of his mechanics had had to isolate. He said he would let me know when to book. The week after that he called me and said it had got all the parts, the guys were back and he would have a day for me to collect in the week. He rang me on the Tuesday last week and said everything had been done. It would have its mot done either that afternoon or the next morning and would be ready for collection  so I booked my ticket for the next day. 

 

I emailed him to confirm and he rang me saying I didn't tell you to book your tickets! I told him I had taken the day off work now on his say so that the car would be ready (3 weeks after paying a deposit) and I would be up the next day. He reluctantly agreed but said I may have to wait around as his garage may have other cars to do. I arrived In Norwich about 1, plotted up in a pub then he came to collect me from the town around half 4. He showed me the new mot which had no advisories, we signed all the paperwork, I paid him the balance of the £3500 and off I went.

 

Driving home I heard what sounded to me like a knocking noise but wasn't sure if it was the rumble of the road so when I got him I text him (as he asked me to) to let him know I'd got home and that the car had driven lovely but I had heard this noise. I never told my son about the noise but asked him to have a drive of it and he came back and said there's a knocking noise, did you hear it? I never had a text, email or call from the garage. So all this was Wednesday last week.

 

Tuesday this week, the car was making a loud noise I described as scraping. It was really loud and didn't sound at all right. i text the garage and told him. He responded and said not to drive it but to get it recovered to a garage for diagnostics and to let him know what they say. I had my son drive it again and he came back and said it was a grinding noise, it was something to do with the brakes maybe.

 

I took it to my local garage on Wednesday and asked them to have a look for me. Thursday I called them and was told the rear caliper had ceased solid. They had replaced it for me at a cost of £190 + vat. I called the dealer and told him and he has said that as a gesture of goodwill he will offer me half the money.

 

I explained that having only had the car 1 week I shouldn't be expected to pay anything for a repair and he told me I should have taken back to him as if I bought something from sainsbury that was off I wouldn't have taken it back to tesco! I explained the car was unsafe to drive home let alone another 60 odd miles to him and having it recovered to him would have cost a fortune. He has told me to send him the bill and he will decide on what to do and let me know today.

 

Am I within my rights to insist he pays this bill or takes the car back?

 

Sorry for the long post but wanted to give you the whole story 

Edited by dx100uk
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name names please.

 

yes you are 100% correct not your problem to pay for any repairs short term right to return.

 

how did yoy pay, please not by bank transfer?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi

 

Apologies, Vulcan Motor Company, Norwich

 

Yes by bank transfer, that was all he would accept - I have proof on my bank statement that this was paid

 

He has just emailed me back to say 

 

Quote

The technician - mot tester who worked on your Honda isn't back to work until Monday. I have asked for him to call me with his opinion, and the costs of a brake caliper and pads and labour. (the cost that I would pay in the trade to undertake the repair)
I will get back to you next week.

 

Edited by Fringer
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  • dx100uk changed the title to Vulcan Motor Company, Norwich - Problems with a 2nd hand car sale

On the basis of what you say, it seems clear that he has sold you a car which was unroadworthy and therefore he has committed an offence under section 75 of the highways act 1988.

Have you had the car checked out for any other defects? It would be a good idea to do this so that you know exactly what you have got.
It came to you with a brand-new MOT. Who did the MOT? Presumably it is either Vulcan or somebody very close to them.

Have you got the old caliper?

Presumably you have already read what we have to say about the risks you take when you pay by cash or pay by bank transfer.

What is the position now? Do you want to keep the car or do you want to return it?

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The garage who fitted the new caliper said they could see quite a few new parts had been fitted

 

The garage still have the old caliper, yes. They have to pay a surcharge on them (about £50) so have said they will take a photo and send to me but unless I, or the dealer, want to pay the surcharge, they wont let me have it.

 

I hadn't read the risks about bank transfers no 😬

 

I would prefer to return the car now. The way this guy has dealt with this makes me not want to do business with him at all 

 

Does it complicate the matter that I have had the work done by a different garage as he implied?

Would that cause any problems with me wanting to return the car as he has the right to repair?

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It would have helped if you had laid down a paper trail and kept the dealer informed as to what you are doing and the likely cost to him.

This is always a prudent thing to do.

In the event, it seems to me that you had a vehicle in a dangerous condition – and in fact unroadworthy contrary to the Highways Act and so I think you were entitled to go ahead and do the minimum amount of work required to bring it back into roadworthy condition.

However it seems to me that the contract is void – at your option and so if you want to return the car then I think you have a strong case.

Of course the dealer won't see it that way.

You haven't addressed my questions about the MOT.

It would be helpful if you would deal with questions when they are asked because it saves needlessly extending this thread simply with me chasing you for answers

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Absolutely, sorry I missed that question

 

The MOT was carried out by his usual garage that he uses for MOTs 

 

I didn't actually ask the garage to fix the problem, just to check what the problem was but he misheard me and said that as it was so bad he had thought I wanted the work carried out straight away.

 

He said there is no way it should have passed the MOT

 

I did say this to the dealer and was told that was unfair thing to say and I cannot talk about things that have happened in the past? 

 

Could I, at this point reply to his email stating these facts and request a full refund?

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Is there any chance of getting a general inspection of the car to see what else is wrong with it? That would be helpful to you?

 

 

And by the way what was the total price of the car? And by how much are you out of pocket?

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I can have the garage look over it again next week to see if there is anything wrong

 

The total amount of the car was £3,500

 

The bill from the garage was £190+ VAT=£228 which hasn't been paid yet so technically I am not out of pocket 

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Well you may not have paid it but presumably you owe it to them – no? In which case technically you are out of pocket

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I have emailed the dealer this morning with the following email

 

Quote

 

I have taken legal advice on this matter as I have experienced this problem within a week of buying the car of which I did tell you about a noise on the way home the very day I purchased the car.
Having only been offered half of the cost of repair which is totally unacceptable, I have been advised that I am entitled to return the car to you and receive a full refund, as well as the costs of the repair to be covered by you direct to Wivenhoe Autos who carried out the repair.
I have a photo of the caliper that was removed from the car which clearly shows this car was sold in an unroadworthy condition and therefore you have committed an offence under section 75 of the Road Traffic Act 1988.
I am working all week and therefore am only available to return the car to you on Saturday 4th December. Please confirm this is a suitable day for you.

 

 

 
and have had this response
 
Quote

I will hand this situation over to my solicitor, and they will deal with it accordingly, and in line with legal guidance, from here on out you will recieve a response directly from them, and they will be advising and answering all of your questions and e mails on behalf of Vulcan Motor Company Ltd. They have 14 days from the date of this e mail to respond.

 

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Shame that you refer to having taken legal advice. This leads you unnecessarily into conflict.

Anyway, I think now is the time to send a letter of claim.

Post a draft here and will have a look.

Do understand that a claim is not a bluff. At the expiry of your 14 day deadline it means that you click off the claim which should already be prepared using the County Court money claim website

 

Incidentally, ignore the stuff about only communicating with his solicitor. Keep all your correspondence directly to him. Don't be intimidated by any sense that there is a solicitor on the other side.
You have us on your side. 

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No there is no draft. Produce your own post it here and we will have a look.

I should keep on using the car for the moment until you hear something.

 

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Letter of Claim

 

I am writing to you with regard to the above vehicle purchased from you on 17th November 2021.

 

The amount paid for this vehicle was £250.00 deposit paid on 28th October 2021 and the balance of £3,250.00 paid on the day of collection of the vehicle on 17th November 2021 giving a total of £3,500.00. A statement showing these amounts leaving my account is enclosed.

 

This vehicle was purchased after an MOT was carried out on the vehicle on the day of collection of 17th November 2021.

 

On the journey home a strange noise could be heard which was communicated to Matthew by text message. Originally I thought it was maybe the sound of the rumble on the road but having got the vehicle home, I asked my son to take it for a drive. He confirmed there was a noise. I did not receive a response from Matthew in regard to this message.

 

On Tuesday 23rd November 2021, driving home from work I noticed this noise had got extremely loud and again sent a text message to Matthew stating an awful ‘scraping noise’. Matthew responded asking me to take it to a workshop for diagnosis. He stated it would be better to get it recovered in case of causing any further damage and asked me to call him in the office when I had more information.

 

It was taken to my local garage and I was contacted by them on Thursday 24th November 2021 to advise that the rear caliper had ceased solid and had been repaired as was not safe to drive. I was advised of the cost for the part and labour which totalled £190.00 + VAT.

 

I contacted Matthew by phone and advised him of the outcome from the garage and was offered ‘as a gesture of goodwill’ half of the amount towards the repair. I stated I was not happy to pay anything towards a repair on a vehicle I had only had for 7 days. I asked if the car had a warranty and was told yes but i had not returned the car to Vulcan, I had had the work carried out elsewhere and had I have taken it back to him, he would have only paid trade prices to his usual garage for the repair. I did explain that the car was unsafe to drive and had I had it recovered to Norwich from Essex, it would have cost a lot of money.

 

Matthew then requested that the invoice from the garage be made out to his company and to send it over by email which was done later that evening. I received a response email stating Matthew would speak to the technician who worked on the car for his advice and trade prices for labour and materials and he would contact me the following week.

 

Today, I have emailed Vulcan Motor Company to advise that I would like to return the car for a full refund and I have been advised that it will passed to the solicitor for Vulcan Motor Company and I would only deal with them going forward.

 

Funds can be made direct to my account

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Your letter of claim is far too lengthy.

 

Quote

Dear XXX


Letter of Claim

As you know I purchased a vehicle registration number XXX from you for £3500 on 17 November 2021.
The vehicle was newly MOT' d but despite this, on the journey home the vehicle demonstrated strange noises particularly on braking.
By 23 November, there was a distinct scraping noise and I decided no longer to drive the vehicle.

 

I contacted your employee Matthew about this and received no response

I had the vehicle collected and taken to my local garage for inspection.

My local garage reported that a brake caliper had seized up completely solid and that the car was unroadworthy and dangerous. The garage went ahead and replaced the caliper – but the old one has been retained for inspection by you if you wish.

The cost of this work was £190 plus VAT.

 

Clearly the car was in unroadworthy condition when you sold it to me and furthermore the evidence is that the MOT was either not carried out correctly or was carried out fraudulently.

I'm writing to inform you that I am asserting my rights under the consumer rights act. The car is clearly not of satisfactory quality and therefore I require a complete refund of the purchase price and also the cost of the work which was carried out on it.
I require refund within 14 days and also I require you to make your arrangements to collect the car.


Furthermore I am sure you must realise that selling a car in this condition is a criminal offence under section 75 Road Traffic Accident 1988 and for this reason also I am rejecting the car.

If I do not receive full reimbursement plus notification of satisfactory arrangements collect the car within 14 days then I shall sue you in the County Court and without any further notice.
You can be certain that I shall raise the issue of selling in unroadworthy car and also the questionable MOT with the judge who I'm certain will be unhappy to hear this and will reflect the courts displeasure in the judgement.

 

You can inspect the old caliper by appointment at my garage although you will not be permitted to take it away as I may require for inspection by the court.

Yours sincerely

 

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I should also add, be careful about letting the car go before you have the money in the bank.
Let us know what happens

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If it brings you comfort to tell your life story then put it in – otherwise, don't.

We are here to help you and of course we are completely on your side but I'm going to say now – and for the benefit of anybody else who visits this thread, that to purchase a vehicle in this way was really asking for trouble.

None of what you say has happened surprises me in the slightest.

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Ok understood

 

I have copied your letter word for word and am on my way to the post office to send recorded delivery

 

If bank transfer is not the way to go, what is when buying a new car? I thought I was doing it the right way, and he had a good reputation, I did check the garage out previous to purchase. 

I seem to have the worst luck with used cars
I bought one in June which also had a serious problem but luckily the dealer just said bring it back, I'll give you a refund, I didn't even have to ask that time! 

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See what we have to say about buying a used car.

The only safe way to buy a used car is using a credit card or a loan/finance deal specially for that purpose which is a consumer credit deal and where the monies paid straight to the dealer. Then you are protected under section 75 Consumer Credit Act.

If you found a dealer that respected your consumer rights then you ought to make sure everybody knows about it.

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I've had a response to my letter, by email

 

Quote

We acknowledge receipt of your signed for letter on 1/12/21

Along with your previous email dated 29/11/21 your letter has been forwarded to our law firm for legal advise, as in matters such as these the law is designed to protect both parties, when writing, receiving, and responding to letters, and the guidance for a response is usually 14 working days from receipt of any correspondence, as per my previous email all correspondence will be replied to by our law firm as they will be acting on our behalf at all times.

 

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I emailed the garage to ask them not to throw the caliper etc away in case it was needed and they have asked me to pay the bill and recover the costs myself even though the invoice was made out to Vulcan

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