Samsung Order Cancelled due to pricing error - Breach of contract?

[mrdonj]

All in, I'm up £75

 

I originally paid £744.03

 

With the compensation refund, I'll only be paying £669.03

 

Don't think there is any need to proceed really

[BankFodder]

OK.  well done.  At least you know the ropes for the future.

[mrdonj]

Thank you for all the help.

 

Clearly shows they knew they had to ship our phones once the contract between us and them was formed

[BankFodder]

If we have helped then maybe you would like to click our donation button!!

 

... just saying 

[mrdonj]

Haha it was already on the cards, will use part of the compensation as a thank you to you guys time and effort.

[Ethel Street]

If I've understood you correctly @mrdonj

 

(a) You now have the phone you wanted at the price you originally paid - £744

(b) £75 compensation for your time and  trouble

(c) a 5% discount voucher for any future purchases you make from Samsung UK, valid until 31 December 2021.

 

Is that correct?

 

If so, are you satisfied with that outcome?

 

If yes, then sorted! A good outcome. 

 

I'm sure Samsung's lawyers told them what we said here, that Samsung's claim the website  price was an "obvious and unmistakeable error" would never stand up in court.

[mrdonj]

That is indeed correct. A very good outcome indeed.

 

As you say, it was clear that they couldn't go with that defence

 

Looking online at their forums and other places, multiple people sent letters to them officially.

 

Not the first time they've cancelled orders on people but I believe this is the most they've ever done, so the backlash was bigger.